T-Life

• Free

Last verified 30 Aug 2026

• Free to download

Last verified 31 Aug 2026

4.8 1265572 ratings · App Store

1. 5/5T-Mobile Price Hike

   I received a in an email informing me that on April 2 my monthly payments will increase by $5. Your excuse is that for a decade you have not raised your monthly payments. Well may I remind you and your that I have been your loyal paying customer for 10 years and five months and 19 days. Incidentally I am on Disability at this time. So according to your philosophy does it every decade T-Mobile will increase customers monthly payments??? Well I don’t understand that mathematics. But it means that in my current situation I shall seek another cellular network that I can afford. It’s a shame to be disappointed just have been praising T-Mobile for being there for me all theses years. In fact all this week I have been trying to locate the phone number for your corporate office in Washington so that I could ask to be an Ambassador for T-Mobile. I happen to be a Hollywood SAG-ACTOR in good standing for over 30 years. I believe I will be a great Ambassador for T-Mobile because I have so much great things to tell the world about how good and welcoming T-Mobile has been to me. In the meantime could you help me with your corporate headquarters phone number? Much appreciated!!!

   Charlie-Olisa · 31 Jul 2026

2. 5/5Not happy

   I have been a customer with Sprint/t mobile for over 17 years. I have had the Everthing data share plan for the entire17 years. It was told to me over the years by many employees to never change or let myself be talked into changing from this plan because I was grandfathered in to it meaning they could never force me to leave the plan and the price could never be changed. Recently I got a text from T mobile saying all the lines on my account would be going up $5 a month per line, which in my case is $35 a month. Which comes to $420 a year. Today I called in to dispute this because I have been told for over 17 years this could not happen. Also, the gentleman told me he would not have ever changed plans either because there would not be a cheaper plan. The answer I received was that t mobile decided that their word doesn’t mean anything and they decided that even accounts that have been grandfathered in will have an increase because the price I’m paying doesn’t cover their cost. They obviously don’t get the concept of being grandfathered in nor the loyalty of a customer. I went as high up as I could but they no longer have a loyalty department and if wanting to continue to dispute was given a snail mail address or a fax number to contact. What a joke, how convenient for the higher ups to set it up for themselves to not need to defend their unfair and indefensible decisions!

   Remark Danae · 30 Aug 2026

3. 1/5Locked Out of App after canceling service

   We signed up for cellular service with T-Mobile entering into a two-year agreement. When we signed up, we received a discount for auto pay, which was set up via credit card. It also included some fringe benefits, like Netflix partway through the two year contract, T-Mobile change the terms of the agreement, but I could not quit or change. How can they change the terms, and I can’t? They changed auto payment to require to debit directly from a bank account, with a massive increase of $50 per month if I continue to pay via credit card. I had called customer service and spent three hours on the line, and they promised to honor the original agreement. However, I was charged $50 anyway. When I called again to complain, I was told I would receive a credit and could continue to pay via credit card. Guess what happened? No credit I eventually gave in and switched to paying via my bank account, but I should not have had to. The second breach of their agreement was when they switched from including Netflix with no ads to Netflix with ads. What’s the point of Netflix with ads? Now, I have finally completed my two year indentured, servitude and canceled my service. Thank goodness, but they immediately blocked my access to the T-Mobile app or the online app, so I cannot access bills and statements which I need for my record records. All in all, I do not recommend T-Mobile to anyone, their service their app, their anything. Run away.

   RandomPerson303 · 30 Aug 2026

4. 2/5App is Bad

   I would NOT recommend using T-Mobile for internet service. The internet is not that great, but most of all the App is not user friendly. EVERYTIME you click the app, the app changes. When you log in, it asks for a specific log in. This time it was T-Mobile ID. I'm like ok what is my T-Mobile ID? Is it my email? If that's the case just say "email" then "password". Is it my WiFi name? Nope not that either. Is it my phone number? Nope because T-Mobile decides they want to give you a "fake" phone number to access your account. But, that's not the T-Mobile ID either. This is 2025. We don't even memorize phone numbers like we did back in the day. Needless to say, I can't access my account because nothing is working to log in. Having to call T-Mobile everytime and giving them this fake # to access the account is annoying. Then when you bring up the app again, it says something different this time. We live in a world of convenience. I put everything in my notes on my iPhone so I can quickly refer to the information I need, so under T-Mobile there's only the fake # listed. I say that to say, when it comes to logging in, it has to be a familiarity. So if is not my WiFi names, not my email, not the T-Mobile fake number, what is it? I clicked on "Forgot your password " so I can just get all the info. They told me this account was already created but wouldn't give me the info I need to get back in. It's just too much to text. DON'T GET IT!! Is my point. Shouldn't be this hard.

   Scamming Y'all! · 30 Aug 2026

5. 1/5Highly unethical business practices

   On November 25th I got a “free 30 day trial” for internet from T-mobile. They signed me up in their computer at the store and gave me no paperwork other than what plans cost. On December 1st I took the equipment back. Nothing was said about anything else I had to do. T-mobile never sent me one e-mail or contacted me in any other way stating there was a problem until several months later a collection service called about unpaid charges. After considerable problems even getting info on what this was about they wanted to charge me $168 because I had not returned the hardware in time and had a bill for 2 months. Apparently they do not count the return date from when the hardware is received at the store but when it gets to some other location of theirs. This location did not get it until January 20th (a really great 30 day trial since I only had it 7 days)! I did get this charge cancelled but still had to pay them $107 for something no one ever told me I had to cancel in addition to returning the hardware. Seems like there were 2 ways they are deliberately ripping people off 1 saying its a 30 day trial when it really isn’t (I don’t think I’d have gotten that money back either it I hadn’t returned it within 7 days) and not telling you there was something else you had to cancel and not caring that you obviously had not used the service they were charging you for when you did not have the hardware.

   Xjevzh · 30 Aug 2026

4.6 1111752 ratings · Google Play

1. 1/5

   T MOBILE IS HORRIBLE! USES AI ROBOTS ON THE APP! I NEVER CHOSE TMOBILE. I WAS A SPRINT CUSTOMER FOR 17 YEARS! ILL GIVE TMOBOLE A ZERO IF IT WAS AVAILABLE!

   Keenan Watson · 1 Aug 2026

2. 1/5

   T-Life does not work. I am trying to upgrade my phone and I can't make it past checkout. The AI help chat isn't useful either. It doesn't detect the error and says there are no issues. I keep getting "This feature not available " error when I try to checkout.

   Juan Ruiz, Jr. · 1 Aug 2026

3. 1/5

   does not work

   Paul Whittingslow · 1 Aug 2026

4. 5/5

   t-life keeps us up to date and is fun to read and see their offers

   Diamond Gal · 1 Aug 2026

5. 4/5

   great people in the store and some at the call center having and trouble getting my trade ins paid off other than that great 1000 time better than cspire

   Rocky Cruse · 1 Aug 2026

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