Sydney Health

• Free

Last verified 30 Aug 2026

• Free to download

Last verified 31 Aug 2026

4.8 558473 ratings · App Store

1. 3/5Helpful but frustrating

   I love the idea of this app, but there are big problems. 1) if you want to chat with a doctor, you wait for hours and then if you are in the middle of something when it is your turn, you lose your opportunity. The time predictor is wildly inaccurate by hours. And because of the way it notifies you (see more about that later) you might not even get a timely chance to join the doctor in the app for the appointment. 2) the doctors depend heavily on the camera app, which is horrible. My phone has 4 cameras, but there is no way to switch to the zoom or wide angle camera and there is no way to force the flash. Even if you have somebody else to take a photo for you, and even if they have a flashlight to sub for the flash, it can still be impossible to get a photo that is meaningful to the doctor. 3) there are numerous dead end screens when there is no way to exit a screen other than by closing the app and starting over. 4) when a new message comes in from your doctor, they text your emergency contact instead of you. 5) messages are terribly delayed in the app. The doctor sends you a response, your emergency contact gets a text, and 15-30 minutes later, the message shows up in your app. 6) this means that you may spend days instead of minutes communicating with the doctor and waiting to see if they can help - the whole time, you are not feeling well and the cure could be minutes away if you could just have a few moments of prompt communication. 7) the symptom checker isn’t great. If you type something in that it doesn’t recognize, there is no way to register that symptom. You end up abandoning symptoms that the app doesn’t recognize. Some of the follow up questions have possible answers that are not listed. 8) after your visit, you are asked how it went. The doctor was okay, but the app was frustrating - but that’s also not a feedback option.

   Go4bach · 30 Aug 2026

2. 2/5I resent this app so much

   First off, I have to remember that my anthem health insurance uses an app called Sydney. Just publish two apps, I don’t care that some other insurance provider uses the same one. This isn’t the only app to do this but it’s annoying every time conglomerates do this, the brand of your chatbot does not matter to me, my health insurance company name does. It’s a small, but meaningful add to the user’s cognitive load every time you have to interact with the app. Secondly, the “Sydney” chat is just a search box but slower and with more menu navigation. There is no excuse to ship a chat-style experience in 2025 without any actual AI functionality here. If your request doesn’t fit the rigid flows they have built, it has to be handled by a human. The chat interface adds negative value here. Beyond this, the app itself is very mediocre. It’s not completely functionally broken like some of the other apps I’ve used, but no care has been spent on the interactions or flows, just menus on menus with odd loading spinners everywhere and clicking this button inexplicably takes you to the top of the page, etc. It’s a legacy website shoved into mobile, built by a team that only focuses on functional requirements. This is par for the course in the medical space, but there are companies that do this much better, there’s no real excuse for it other than hubris and laziness. No clue how this landed a 4.8 average.

   telepheedian · 30 Aug 2026

3. 2/5HSA Glitches All Day

   I loved the Anthem website and used it all the time for Bill Pay with my HSA account. I downloaded this app and now it has taken 3 calls to Customer Service to get this basic task done. I needed to ‘pay myself’ with my HSA to resolve a balance this week with a provider so I can have a procedure done. I went through the normal steps on Friday January 10th. I log in yesterday and it says it was denied although I had more than enough in there. I tried it again, same transaction. Got all the way to the end screen saying “submitted”. Checked back about an hour later (typically when I do this, it takes the funds out of my balance within seconds), funds were all still there. I look in pending transactions and my recent bill pay submission isn’t there. I waited and checked back today- it’s like it never happened. This app allows you to go all the way to the submit screen, submit it, tells you you’re all set, but meanwhile is doing absolutely nothing. I called customer service and they were dumbfounded, telling me “oh if it said you submitted it then you did but I don’t see it here. Can you do it on the phone with me now? It should show up in real time.” I go through all of the steps for a third time, nothing shows up. No pending transaction. I have no HSA card or time to wait for one to be sent so I may have to move my procedure because of this weird glitch where it won’t let me do a basic task.

   Micaylaeb · 30 Aug 2026

4. 1/5I was instructed to falsify documents to receive rewards

   I completed 100+ dollars worth of items that translate into rewards. They pay for having certain preventative tests performed. When I didn't receive credit for the testing, I contacted Sydney. I was asked to call a vendor who handles the rewards. Mobile Health Consumer (MHC). After explaining what happened I was advised to download a waiver and complete it, sign it, and then have my doctor do the same. One for each test that I wasn't credited. Five in total. I was advised to do this because Medicare was the payor. Upon reading the waiver, I told them I couldn't/wouldn't sign it and I certainly wasn't going to ask my doctor to do it either. I had the tests and the waiver reads that I could not have the tests because it was, “…Unreasonably difficult to complete the wellness program because of a medical condition; and/or 2) …Medically inadvisable to complete the wellness program.” I said falsifying insurance documents was a crime. MHC didn't seem to care so I contacted Sydney again and was advised to do the same. Why would two companies think my doctor and I would falsify documents just so I could get a gift card?!? I'm flabbergasted. I told them, “If I can't receive the rewards because Medicare paid, ok. However, advising me and my doctor to falsify multiple insurance documents to get a gift card is crazy!” It's just a gift card why would we commit 5 counts of what I am sure still constitutes insurance fraud even if it's just for a rewards program?

   amemieko · 30 Aug 2026

5. 1/5Nightmare

   I carry Anthem Blue Cross Blue Shield for my entire family and have for several years, despite the extremely high premiums. The cost alone is frustrating, but the real issue has been accessing claims information and Explanation of Benefits (EOBs). Each time I receive an email notification about a new EOB, it shows the patient’s name and my financial responsibility, which is often nearly the full amount out of pocket. However, when I try to view the full details, I’m redirected to the Anthem website or the Sydney Health app. Almost every single time, I receive an error message along with a phone number to call. To be clear, I am properly registered and have accessed the site before. The problem is ongoing technical failure. Over the past three years, I’ve attempted to log in roughly ten times, and only twice was I actually able to access what I needed. All I’m trying to obtain is a copy of the EOB for reimbursement from my FSA account. It shouldn’t be this difficult. This experience has been incredibly frustrating. The app and website are unreliable, and the lack of consistent access is unacceptable. At this point, I would genuinely prefer going back to paper EOBs and mailing everything in. If I could rate the app a negative 100, I would. Best of luck to anyone trying to make any real progress using Anthem.

   Lawson-91 · 30 Aug 2026

4.7 95976 ratings · Google Play

1. 5/5

   awesome

   Patricia Owens · 1 Aug 2026

2. 1/5

   How do I disable the virtual assistant. The button is always in the way. I never asked to participate in this beta. Thanks for the reply, but you still haven't told me how to disable this assistant button. It's always in the way. Very poor designed app.

   Ronald Weiler · 1 Aug 2026

3. 1/5

   Trash app. Your info is sold to companies that will attempt to sell medical products, devices and/or treatment plans. This has happened to my wife. Their HIPAA compliance seems dubious.

   Mike Rogers · 1 Aug 2026

4. 1/5

   can't even login with out it going through and get hit with a automatic Error an to contact support 😒 really annoying just better off using web browser

   Alyssa Esquivel · 1 Aug 2026

5. 4/5

   When you try to open something from the inbox, instead of opening in the app, it opens a browser window and makes me sign in again. How does that make sense?

   Sabrina Glozeris · 1 Aug 2026

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• 10.5.0 · 18 Jul 2026
• 10.6.0 · 15 Aug 2026