LiveHealth Online Mobile

• Free

Last verified 30 Aug 2026

4.9 82408 ratings · App Store

1. 5/5Poison ivy!

   Generally I would have to walk into my urgent care and then wait for my turn to go in with the doctor or nurse practitioner. With Covid-19 around and the fact that my time is valuable this has proven to be a far better option. I’ve used this in the past for other concerns. I had a doctor I really liked on here who was an IU graduate. More recently as I’m married to someone who wasn’t born in the USA I have decided to try and give others a chance and send some business their way as well. Today’s visit seemed to go well. The gentleman was kind of hard to understand, but I’m used to those with an Asian accent and I believe he was from somewhere else. He did after I said what was generally provided to get rid of the poison advise me he had included that and would send me a list of instructions. All I could honestly understand was a cream of some sort.... I have used those otc creams with no help so this was concerning. Thats why I insured I let him know that this other thing was generally what would assist it in going away and me getting some relief from the itching. The fact that he knew I must’ve had a bit of trouble and that he’d type out and send me directions and everything is great. I’m thankful for that. Quick visit and provided he did prescribe the needed meds to assist in getting rid of this I am very thankful.

   mork2006 · 30 Aug 2026

2. 5/5Absolutely Amazing

   I noticed that some old symptoms were coming back last night and as soon as I woke up this morning, I was looking up urgent care clinics near me. A few were closed due to COVID and the ones that I did find charged a lot for a very simple exam (I don’t have health insurance). I came across the ad for this app on Google and decided to give it a try. The app itself was super easy to install and set up an account, did it in minutes. They asked a few simple questions, gave me the option to upload a picture for the doctor, and provided a list of available ones. It tells you how many people are waiting ahead of you but there were a few doctors immediately available. I picked Christopher Withers and while they set up the video call, an automated chat box asked a few more questions. I didn’t have to wait longer than maybe 2-3 minutes before the doctor was ready. The doctor was extremely kind, helpful, and professional and honestly, the entire visit was over in less than 10 minutes and I never had to leave my room! He sent my prescription to my local pharmacy and said it would be ready within the hour. This will definitely be my go to option for non-emergency medical care !

   Issa.blackqueen · 30 Aug 2026

3. 5/5No Insurance needed antibiotics

   So, after researching online doctors. I ended up going with LiveHealth bc typically I spend $100 just for a consult and here it was $59 or more depending on type of issue and severity of case I assume. The app lets you know due to covid 19 things are a little delayed but I didn’t mind waiting. I had to wait for 30-45 mins before connecting with the doctor but it lets you know how many people are ahead of you once you select a doctor. I had 1 ahead of me, so wait time not too bad. I like that it gave options on different doctors I just picked a family doctor Dr. Rayner. She looked tired but was really nice and very professional. The app itself was easy enough to figure out. I asked about how long before prescription would be ready and she said right away unless system has issues then she would have to call it in and that could take 30+ mins bc she also had other clients. I said no problem, contacted the pharmacy 10 mins afterwards and it was already being processed. Overall I say it’s well worth it for simple issues, I can’t speak about more severe cases. Less than $100 in all 👍

   okimur · 30 Aug 2026

4. 2/5Be Sure They’ve Got Your Correct Insurance

   I have used this service many times in the past for both myself and my family. I have never experienced technical issues and have always seen doctors who seemed to care and in most cases were able to help. However, my most recent visit has left me very dissatisfied. Since I had used the service before, my insurance information was saved on my account, when I went to enter my card information I assumed that the $49 was prior to my insurance coverage (I’ve had LHO for a couple of years now but use it infrequently and wasn’t thinking of how everything worked since I was sick at the time). After my appointment I notice that my card had been charged the full $49 and promptly called customer service in order to give them the correct insurance information (for some reason the information on the account was inaccurate). I was told that my refund would be processed within 15 business days. That was nearly 7 weeks ago now. I have called every few weeks to see what the problem is and each time I am told that it is taking longer than usual, but that it should be soon. Over a week ago I received an explanation of benefits from my insurance stating that they had paid the claim. When I called LHO back they stated that they never received the payment and that they would need to file another claim. This company has not only been paid full price for a visit by me, but also $39 from my insurance company and still has not refunded my money. The refund should have been issued as soon as my insurance was verified. This is a horrible business practice.

   SCV member · 30 Aug 2026

5. 2/5Great unless you have a prescription

   I have an ear infection and was initially really satisfied with the service. Signing up, choosing a doctor, and getting through the visit was great. However the doctor sent my antibiotic to the wrong pharmacy in a totally different state. I called the customer service line and waited for over an hour, but the representative was helpful and said he called and left a voicemail at my pharmacy for the prescription. Well apparently that still didn’t work and the pharmacy never received the information. I tried to call the customer service line again, waited on hold another 75 minutes, but there was still another 86 minute wait. I decided to hang up and try again tomorrow. Once the visit is over, the app gives you no other way to follow up or fix an issue without calling the customer service line. There really needs to be a better way to follow up on prescriptions or request it be resent without having to go through a phone call. Most of my doctor’s offices have a mailbox feature so that you can inbox issues like this and a MA can go through and help resolve them. I have no idea what they’re going to charge my insurance for this telemedicine visit, but I’m sure it’s going to be a ridiculous amount for speaking with the doctor for 3 minutes and having to be on hold/talking to customer service reps for 4+ hours.

   MissP-Tat · 30 Aug 2026

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