Blue Shield of California

• Free

Last verified 2 Sep 2026

4.8 21066 ratings · App Store

1. 4/5Does the job, and developers fixed crash issue within a week

   Works well to get to most info. One quibble for the one missing star - login & touch ID are still a little flaky, and sometimes have to login and enable Touch ID all over again. It seems to be somewhat related to the app's state when last exited. Killing off the app between launches seems to prevent it. Also it pops up a "Your session has expired" error with a confirm dialog, instead of just prompting for fresh fingerprint as other apps do. Previously... Not sure what happened, but after latest update (4.1) or crashes after login on loading screen. IPhone 6s using touch id login.

   Otusworks · 2 Sep 2026

2. 1/5Not possible to create a new account from app

   Restarted app and the phone but the app is flawed. We just started with Blue California this year (switched from another carrier). So I have spent 30 minutes to no avail trying to create my account. One cannot crest an account using their SSN because an email account is not on file. They are instructed to use r the ID# from the card. So I pulled out my new card and enter my member ID and DOB, and it finds me. Perfect, correct? It states “We found a member who matches the information you entered. Please confirm it’s you.” And yes it has my name below. But there is no option to select my name or continue. You just end up on a dead screen where the only buttons are on the top (the done button and refresh button). But no option to select your name and continue. The refresh button starts over by clearing out your information, and the done button simply closes out the screen and takes you back to the start page. Then one thinks that going to the website is better but it’s not. The same screens are visible from the website with no way to continue. So the app simply shows the web page with no way to sign up for an online account. Please fix it.

   Checkm8-408 · 2 Sep 2026

3. 1/5Awful, despicable company that should be forcibly removed from the marketplace.

   I have been trying to add my wife to my plan for 2 solid months. Filed all our information on time. We’re both in our thirties in good health, it should have been a simple process. Instead, I’ve been on hold for probably a total of at least 10 hours, had my calls dropped countless times, and the customer service is the most ruthlessly ineffective bunch of liars I have ever had the utter misfortune of speaking to. Consequently my wife has been uninsured for 2 months. During a pandemic. When I’ve done everything correctly and on time. I have had Blue Shield for 2 years and have hardly used it because again, I’m in good health. This is how this company works. They have no problem getting you on a monthly payment, but good luck if you ever need to make changes or speak to customer service in any meaningful way. I have spoken to health care professionals that dread when you pull out a Blue Shield card because they know they’ll be spending an hour on the phone just to confirm your enrollment. But hey, the app is fine. They earn that one star.

   LostTraveler47 · 2 Sep 2026

4. 1/5App is buggy and contains dangerously outdated information

   My young son got what appeared to be spider bites on his ankle. I immediately downloaded this app and logged into my account that I had previously set up using a browser on my PC. This happened at 8:00 pm earlier this evening. I was pleased to find two urgent care facilities near me, even though neither was open 24 hours. One of them was listed as closing at 9:00 pm, so I sent the contact information to my wife so she could bring our son there. On the way, she called the facility, got an answering service, and found out that they do NOT, in fact, accept Blue Shield of California insurance, despite appearing as only 1 of 2 in-network facilities nearby. They also stated that they closed at 6:00 pm, not 9:00 pm as indicated in this app. I then tried using this app to report updated information for this “in-network” urgent care facility (that doesn’t take this insurance and closes several hours earlier than this app states), but the screen that popped up where I would report the changes wouldn’t let me scroll to the bottom field, and brought up a keyboard that covered my text so that I couldn’t see what I was typing, and then couldn’t make corrections to what I typed, and THEN got an error every time I tried to submit the changes that I had typed. This app is absolute garbage.

   dorianh49 · 2 Sep 2026

5. 3/5Ok for basics

   If you just need to pull up your medical card quickly, it works. But there’s a lot of functions that are useless- Teledoc mental health access is restricted to only the primary account holder. Forget trying to search for doctors on the app - the portal is clunky and the information is incomplete so you have to google/hunt for the info you need to even contact the provider- and since 90% of the listed providers are actually out of network or not accepting new patients, you’ll need to hunt through hundreds - good luck, the app times out for inactivity while you’re using it. I wouldn’t use it if i had better options.

   E C 💀 · 2 Sep 2026

Privacy

• Data Not Linked to You — Analytics — Usage Data — Product Interaction Developer declared
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• Data Not Linked to You — Diagnostics Developer declared
• Data Not Linked to You — Usage Data Developer declared

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