SWISS

• Free

Last verified 27 Aug 2026

• Free to download

Last verified 30 Aug 2026

4.7 10786 ratings · App Store

1. 4/5Amazing airline

   Clean, timely, modern, amazing food offers on all classes. Love its destinations as a connecting in Zurich One request is to consider changing seats within the same class, or offering upgrades after a reservations is made and confirmed. It seems impossible to check other seats if like prices once one is chosen. Also the passport reverification seems to be superfluous and oftentimes frequent travelers are not used to that kind of double check. Why not at the gate itself and have the gate agents remind passengers of it, or even have it available at the business and senator lounges?

   Love Swiss Air · 27 Aug 2026

2. 3/5Gate Agent Problem

   I'm a professional musician and have been traveling with my instrument for over 20 years. The TSA made a law to accommodate musicians so they can bring thier instruments as carry on. Sometimes you get someone who does not take this in to consideration and tries to prevent you from bringing it onboard. I had the unfortunate experience dealing with someone like this today and needless to say it causes me undue stress as I've had instruments damaged by the airlines before. I researched musical instruments on their website and the have strict guidelines as to the size of your carry on. For anything the length of a guitar, they suggest you purchase a seat as it will not fit within their 54 centimeter limit. Clearly they are trying to force you to buy an additional ticket. I can understand that with say a cello, but with a guitar? My fellow musician the next window over had no problems whatsoever. This made my first experience with Swiss Airlines very unpleasant and will likely choose another airline that is more accommodating to musicians in the future.

   leffler · 27 Aug 2026

3. 1/5An embarrassment to airline mobile apps.

   I’ve used several apps from different airlines around the world and this is by far the worst I’ve used. Two of us were traveling together. After several attempts, my friend successfully checked us in via the app. No data regarding that success showed in the app, so we confirmed online via a laptop and saw we were set. An hour later the boarding passes showed up in my app but never did on his. Reviewing my own data I realized very little of my personal data had been saved in the app, including phone number and passport number. I entered the passport number at least 3 times prior to it remaining. For our return trip, he successfully checked us in. We received e-mails showing this, bit the boarding passes never showed up in the app for either of us this time. As a computer programmer I know that none of these functions are rocket-science, so I whole-heartedly think Swiss Air, which has an amazing airplane and outstanding in-flight service, should be ashamed of this app, and could hire a college intern to fix things.

   Scott19267 · 27 Aug 2026

4. 1/5Poor user experience, doesn’t do what you need

   This app is disappointing from start to finish. Cumbersome check in process. You have to enter your *G card so many times, it never remembers you. You’re like a stranger to Swiss every time you fly. Whoever thought it was a good idea on your “my bookings” page just to list a bunch of destinations (at least half of them are ZRH or GVA)? Completely unhelpful. You have to go through the check in process twice every time, to get your choice of seat, because the first time your *G status isn’t considered. Your boarding pass then doesn’t come into the app. There’s no true live departure or arrival information. Booking a flight is just a reduced functionality version of the website. Swiss needs to get some designers to do some proper design thinking on the user journey - and look at apps from airlines like Delta, easyJet, BA, etc. that are so far ahead of the Swiss app it’s a joke. Update for 2025 The Swiss app got slightly less bad, but it’s still terrible compared to most other non-LH group apps. To be honest, the app and the website and, unfortunately Swiss itself, are becoming the shame of Switzerland. I would not be surprised if Swiss is out of business within three years. This would be a sad day, but it’s the deserved outcome based on the customer experience in 2025.

   Hippo Green · 27 Aug 2026

5. 1/5Swiss Air App

   Is nothing like the experience of flying on Swiss Air itself — which is absolutely marvelous. In a word, the App is useless, and about the worst airline app I have ever used. It will not allow one to print out tickets or to print out a luggage label. It will not send mobile boarding passes to an iPhone, but will, after ten tries, will send a boarding pass — that cannot be printed — to ones email address, but the app will NOT send one’s wife’s tickets to HER email. Calling Swiss Air customer service is just as useless because instead of answering a question they will ask you to phone an airport directly — on a customer service line that is permanently busy. My suggested solution? Kill the app and get to the airport early where their great staff will solve all problems in person! If Swiss Air wants to see a great airline app, go to American Airlines

   KenPort · 27 Aug 2026

4.6 31226 ratings · Google Play

1. 1/5

   this app and it's link to Miles& More is shockingly bad. I tried logging in with same details as I'm instructed, one works one doesn't, support is non existent, half the screens even as a guest don't render properly on a Galaxy 22 android 15. it's like an amateur DIY programmer has compiled it. I'm utterly disgusted at this attempt.

   Rob · 31 Jul 2026

2. 1/5

   Remarkably bad. keeps saying "sorry an error occurred" when trying to log in. forgets membership in other frequent flyer programs. honestly just don't bother if you can't do better than this.

   Andrew G · 31 Jul 2026

3. 1/5

   They removed all phone numbers from the websites and hid them deep in their customer portal but when booking UM I NEED to call them. Why are you making this so difficult to find the phone number for a service you require me to call you? You're already charging me for the call as well anyway, what a scam and waste of my life

   Nico G · 31 Jul 2026

4. 1/5

   I fly on a lot of different airlines and I have to say that the Swiss app is the worst by a mile. Unintuitive, inconsistent, and unhelpful, although I suppose that's to be expected as it's just like their customer service...

   Paul Bannister · 31 Jul 2026

5. 1/5

   I booked an international flight through Swiss Air that included an airport transfer. The First departing flight was delayed due to a maintenance issue causing me to miss my transfer and end up stuck overnight in Montreal. I had to pay out of pocket for a very expensive hotel and 2 meals and ended up arriving a full day late. I filed a claim using the chat agent that was acknowledged by email and then dismissed without explanation. Avoid it you value customer service.

   David · 31 Jul 2026

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• 6.630.0 · 22 Jul 2026
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