SuperShuttle

• Free

Last verified 6 Aug 2026

4.7 8300 ratings · App Store

1. 5/5The best way to come and go!

   I have been taking SuperShuttle to and from airports since I was 17 years old, so it has been over 30 years. I traveled a lot because I was on active duty in the military. SuperShuttle has only gotten better and better over the years because of the ability to schedule online or through the app. It only takes a minute! And you can cancel even more easily, and almost up to the last minute. Where else can you schedule or cancel any sort of service so easily- and without penalty? Even when I fly to where I have family I use SuperShuttle because it saves my family the hassle of going to and from the airport. Does SuperShuttle sometimes take a long time to get me somewhere? Sure it does, because of traffic, but I would have had the same traffic to deal with in a personal vehicle. Much better to let the traffic professionals do the driving. It is the easiest part of any trip. Thanks SuperShuttle for your constantly great service.

   Snaggletoothy · 6 Aug 2026

2. 2/5Super Shuttle was purchased by Prime Time Shuttle last year

   We had to make a change to our pick up time and the process was extremely difficult. We kept getting transferred to different phone numbers and discovered that super shuttle closed during the pandemic and was recently purchased by primetime shuttle last year. Primetime shuttle chose to keep the super shuttle website/app as it was so popular, but when you make a reservation through super shuttle it is transferred to primetime shuttle. Their two systems do not sync up correctly, which is why we kept getting transferred back-and-forth between people. When we finally got to a person to update our pick up time, the next day we received a notification email confirming the old time. We spent another hour on hold again trying to get to a person and when we finally did we were told that our change had been confirmed and that because we had originally booked through super shuttle that is why we received the incorrect confirmation email. In addition, the app does not work correctly, you are not able to easily track your drivers location or contact them . I used super shuttle for years and absolutely loved the company so it is a shame to see what it has become. The only wonderful thing about the experience was our driver. We got the same one for pick up and drop off and she was delightful. I would be very hesitant to use super shuttle/primetime shuttle after this experience because I do not trust that their system works.

   jules2022! · 6 Aug 2026

3. 1/5Poor service

   I have used super shuttle for 15 years and notice the service in Tampa Fla has been less Then professional the latest incident was this pass Sunday when I need transportation from port of Tampa to my home in Largo the ship got in to port at 6am which I told dispatch and he told me they pick up many times at the port of Tampa terminal #2 he told me the driver would contact me in regards to the time I would disembark. All good. NOT the driver called at 5:30 am, We we’re still out at sea and had no service ! When we finally got my cell phone service I listened to the message from the driver Dominick said he would be there at 6am I called him and told him that my time to disembark was 8:30 he said call dispatch when I get off Cruise ship at 8:30 am I called and a man who would not give me his name said the driver was there at 6 am and would not send him or anyone else to pick us up. I asked him why only repeating what he previously said. I told him I was a customer VIP for 15 years and would be willing to wait. He said NO he is not sending anybody back. When I asked to speak to a supervisor he said he was! And hung up on me. Thank goodness For Uber they were there in 15 minuets. True not with the VIP ESCLADE but I had no other option, every one knows when the ship docks at 6 am you can’t just walk off and get in the car, they disembark in an orderly manor then you have to get Your luggage then Customs then go to this he valet pick up.. and they pick up there all the time and know this !!!!

   center gold · 6 Aug 2026

4. 1/5Dallas trip

   My super shuttle never arrived for our 6:00 a.m. pick up to go to the Dallas Love Field airport. I was told early in my trip planning to reserve a ride with Super Shuttle instead of depending on the unreliability of Uber availability. This was far from truth. A group at our hotel also booked with this company. They received a call that same morning that their shuttle had a breakdown and they would NOT be getting their scheduled ride. Thus they grabbed an Uber in 3 minutes. I had a separate reservation and I did not get the same courtesy call. I assumed we were ok for our reservation since it was a separate reservation and I did not get a call. After 30 minutes of waiting and pacing, I called and spoke to a very rude dispatcher. He could not find my reservation details and told me he had no other available drivers. He was rude to me and gave no explanation of what the problem was and why I didn’t receive notice. No apology either just rude remarks! I had several emails reminding me of my upcoming reservation throughout my trip so there was NO mistake on my end. Very frustrating, especially when you are the only adult responsible for transporting students safely on a school trip . One positive is that this problem saved me money. The price difference was huge ... super shuttle was 50 dollars , Uber ride 14 . I initially chose to spend more for the reliability factor but it definitely was a mistake. Never again!

   #NSDA2019 · 6 Aug 2026

5. 2/5Supper shuttle reservation

   Two days before my arrival day at LAX I reserved supper shuttle for 6 people with 6 luggage and few carry on for August 29 at 6 pm, when we arrived at 6 first of all our shuttle was not there, when I approached the employee at outside of LAX after checking our reservation he told me we have to wait 20-40 minutes so we did. 20 minutes passed, 40 minutes passed we did not see any shuttle coming for us, but everyone else arriving after us got shuttle and left . Later I got text that cab van will pick us up , ok, again we waited until over an hour I asked the employee he said they are sending cab van for us we have to wait, after waiting an hour and 15 min van came, did not have room for all our luggages so we had to carry part of our luggage with us inside the van next to our seat and In our laps. There was a reason for me ordering supper shuttle in advance , we needed big car for 6 people and 6 luggages plus carry on otherwise we could of called an UBER. Company should of been responsible reserving and sending our car on time. When they send you confirmation number you would think everything is ok and will be ready Next time I will think twice before ordering a SuperShuttle

   shacopian · 6 Aug 2026

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