RideYellow - Your taxi app

• Free

Last verified 7 Aug 2026

1.0 3 ratings · App Store

1. 1/5Glitches out - unusable

   App is unusable. Constantly glitches out when trying to book. Happened every single time. Shame because they have best fares, but cannot book ahead. Will not be around for long with such a bad app.

   Product snob · 7 Aug 2026

2. 1/5Doesn’t work

   I used to use this app, but after the latest update, it refuses to stay open, and it doesn’t work at all.

   Phooey on phones · 7 Aug 2026

3. 1/5Impossible to contact them quickly

   Never again! I booked my ride to the airport for the next day, but I needed to confirm the pick-up time. The app lets you enter the pick-up time, but once booked it only shows the date, not the specific time. I tried to get in touch with them to confirm, but there is no Help option in the app. I ended up having to search for their website through a browser on my phone. The help page required me to sift through their FAQ, where I finally found a Submit a Request button at the bottom. Unfortunately, they don’t have a simple phone number to call. I had to send my message as text through some third-party system they use, and I never heard back. They had my phone number and email address, but I never received a response. I couldn’t confirm the time I had scheduled my cab for, and the next day, my car didn’t show up – and they make it impossible to contact them directly when something goes wrong. I had to cancel my ride and order a Lyft, which made me late for my flight. Thanks, RideYellow. I won’t be using you ever again and I certainly won’t be recommending your service to anyone.

   leterbox · 7 Aug 2026

4. 1/5The people on the phone are friendly, but the app doesn’t seem to work

   I needed to schedule a ride for another person that I wanted to pay for. The app allows me to enter my credit card info, enter all the info about the ride (the date/time, the passenger name, phone #, pick-up/drop off locations), but then it will not allow me to pay and schedule the ride. It says there was an “error” and to “try again”. I tried multiple times and I cannot pay via the app. I spoke with a few different employees, including a dispatcher, who were all professional and polite, but they could not help me resolve the issue. I even deleted the app and re-downloaded it, which was suggested to me by their employee on the phone, but this did not work either. As a side note, I cannot schedule a ride via phone call, if I want to pay for it, bc the company does not accept payment over the phone. There are too many other driving services with excellent and easy-to-use apps. Even though the ppl I spoke to were nice and willing to help me, it sort of doesn’t matter if you cannot use the service in the end. Disappointed.

   Doesn't let me pay/sched ride · 7 Aug 2026

5. 1/5So frustrated

   I’m writing this review as a last ditch effort to get some help. I have been trying to link my credit card and my bank card to the app so that I can take advantage of the 25% discount on right order through the app. It constantly says that my payment method cannot be verified. I’ve deleted the app twice. I’ve restarted my device multiple times, I’ve deleted all the cards. I even happen to have wiped my phone and reset it today at the Apple store and I keep getting the same message. I called you guys the other day and was told by a customer service rep that her supervisor was saying there was nothing that could be done and I just had to order in cab and pay extra. Please contact me to help. I’m frustrated I’m gonna stop using you guys and start using Lyft instead.

   RaquelTea · 7 Aug 2026

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