Seattle Yellow Cab.

• Free

Last verified 28 Jul 2026

4.8 1389 ratings · App Store

1. 5/5Kind, courteous, better pricing than rideshare

   My sister-in-law was visiting and needed to leave our house in Fremont for the airport at 4:15 this morning (ouch!) so she wanted to pre-book her ride. Lyft told her it would cost $100. Uber said it would be about $80. I was preparing to get up early and take her, but then the Seattle Yellow Cab app gave an estimate of $60-$62. So of course she chose that, and then we were all annoyed because when she clicked “confirm” it said it had put a hold on her card of $80, so it seemed like bait-and-switch. But then the actual metered price came out to only $53! She said the driver was kind and courteous and showed up 10 minutes early, and all went well, and she would definitely use them again. 💛

   Zanna R. · 28 Jul 2026

2. 1/5Frustrating

   March 14, 2025 booked via online app for a ride twice and both were cancelled after I waited over 1.5 hours. I called and got the rudest driver who immediately stated he didn’t want to drive me. Then chastised me for not having a car. My car is getting repaired. Yellow Cab withdrew money from my account prior to my cab arriving. When I inquire if my trip would be paid for by the withdrawal made some 45 minute’s previously. Cab driver, Ali, drove off the road to the shoulder and stopped. He demanded I pay by cash/card. I had cash in my hand and showed him it. I don’t know if I will ever get the money they took from bank but I put stop payment already. I tried for over 8 hours to call every number available to file a complaint against angry driver’s treatment of an elderly female. Couldn’t get any response. Tried to delete my account and it wouldn’t respond on the website. I had similar problems booking on this application three weeks ago. I don’t think their problems are just a “one bad day” occurrence.

   21gjn09 · 28 Jul 2026

3. 3/5Can’t tip half the time!

   I take Yellow cab twice a week or so, Seattle to Bellevue. You can ONLY tip the drivers if the window pops up. Half the time I can rate the driver but the tip option never appears. And you can’t tip a ride that’s already happened without that window. I feel bad for all the drivers who’ve had to haul me out there in traffic and didn’t get a tip from me. Please fix that and allow customers to tip when they want to!!

   Jessicadolph · 28 Jul 2026

4. 1/5App Allows Bad Drivers to Steal from you

   First and foremost, this issue was with one particular driver and not the others who were friendly and professional. My experience with both this app and the company was exceptionally concerning as there is no human representatives to speak to or way to contact to inform them of drivers accepting rides, then no showing, then taking your money. If there is a number the only way to see it is by being in the cab, which is hard to do when they never show up. I had one driver that would keep taking my requests, refused to contact me if there was an issue, if I was in the wrong spot or if I was still coming, anything that would explain why they didn’t show up. I know this was possible as other drivers would call and I quickly was able to find them. And yes I do tip (20%+) and generally I don’t talk much, am just grateful to have a ride. In other words I’m not being a problematic customer and my locations were obvious landmarks or large businesses. Without any recourse with drivers doing this in bad faith and essentially refusing to provide the services paid for by the customer, or worse, making it easy for another person to steal the cab and have you on the hook for the bill, DO NOT USE THIS APP! And only paid in person with cash.

   RZNexus · 28 Jul 2026

5. 1/5One star rating because zero is not an option

   I am so so disappointed with Seattle Yellow Cab. I really thought this was a great alternative to the hail riding options - less expensive, courteous, and fair. Any one can be wrong! This is the second time in a month that I have been over charged. I noticed that the receipt did not equal the amount deducted from my card. When I looked at the details, there was no explanation for the difference. The ride fare and tip were correct, yet the amount that I was billed was greater. First, the email in the app is wrong. You cannot connect via email with the email in the app. After finally finding a way to connect with someone, I was told I was charged a waiting fee (50% of the ride fare) for waiting. We were waiting on the corner for the driver when they pulled up to us. He was not waiting for us anywhere. We have a witness as we were talking with a friend when the cab pulled up. I explained this to the service department. They didn’t want to hear it. This is classic up-charging. I do not trust the app any longer from a security setting, I am not sure they are PCI compliant, and I do not trust the firm anymore from an integrity perspective. Do not use Seattle Yellow Cab when traveling to Seattle. Avoid them at all costs!

   EB Seattle · 28 Jul 2026

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