Riverside Transportation Group

• Free

Last verified 7 Aug 2026

4.7 2393 ratings · App Store

1. 1/5Horrible

   0/5 Stars. First time using this app yesterday from my friend’s referral. I chose the card payment form on the app since I did not have cash and once I arrived to my destination I told the driver I paid with card, he said ok and I left. I got upstairs and hopped in the shower and when I got my phone I had numerous missed calls from the driver and from a 929 number. I also had a text from the 929 number stating “This is Riverside, you were recorded.” So, I call the number and the woman who answered immediately begins coming at me very rudely as if I was trying to get off with not paying my ride, saying things like “Your were recorded, you don’t do that, these people are working for their money, you can’t do that, you left without paying” clearly assuming that I was ignoring their calls and not willing to pay their services, mind you I had no idea the app did not charge my card even though I chose that form of payment. I was furious with the way this “customer associate” handled things because she was yelling at me as if I was some sort of thief, I argued back and hung up on her. We are all not thieves or criminals trying to get things for free. So, I called the driver and settled things with him because he had decency and could communicate without coming at me. He explained the woman was just doing “her job” because the payment didn’t go through and since he tried to reach me and I didn’t answer he had to report it to his base. It was not my fault the form of payment did not go through as card but as cash, when I clearly chose card because of the fact that I did not have any cash on me and I do understand that it looked as if I was ignoring their calls since I did not answer, but if the customer is calling back you shouldn’t begin yelling and coming at them as if they were trying to get a free ride. I cannot imagine if I was to refer my mother or someone older to this car service and this same situation occurred to them. Don’t use them unless you want to be discriminated through assumptions. Never again will I use this service.

   Sharoniep · 7 Aug 2026

2. 4/5Good service

   They give you an estimate wait time but they tend to get here before. Sometime they do take customers when I request the taxi. So I suggest that they ask or call the person that requested the taxi like some of their coworkers. Other than that I always arrive on time and safe to my destination. I do prefer the app than calling them because I see what car I'm going in and who's driving me to my destination. Thank you for your service!

   Roxybaybii · 7 Aug 2026

3. 5/5Love this app

   This app is super cool, i request my service and was super fast and cheaper than other cars service... I use riverside for years and now with this app its better...

   bittersweet14 · 7 Aug 2026

4. 1/5So disappointed

   So i was supposed to pay 18 dollars and then it came out that i was charged $21 instead. Plus when I’m about to get off the car the driver ask me to pay him again because supposedly i didn’t pay for the ride. And i had to wait until he call RIVERIDE to see if it was true I pay.

   Aliahxoxo · 7 Aug 2026

5. 1/5Lost a long time customer

   I have used Riverside for many years long before the app became available. The cars are clean, reliable and the drivers are professional. Unfortunately today I was significantly overcharged according to the driver by the company’s recommendation! I have deleted the app and will not be using them in the future. The competition is too fierce to lose a long time customer.

   marsmusiq · 7 Aug 2026

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