AppCorpus
Market US

RIU Hotels & Resorts

by Riu Hotels & Resorts

iPhone · iPad

Active Last checked 28 Aug 2026

Quick verdict

What it is
Store information collected; independent summary not yet available.
At a glance
  • Free to download

Categories and search queries

Official categories

AppCorpus categories

Key functions

Function Availability Access Scope Evidence
Free app Yes Free Store published

Screens

App Store

24 store screenshots

RIU Hotels & Resorts ipad screenshot 1
RIU Hotels & Resorts ipad screenshot 2
RIU Hotels & Resorts ipad screenshot 3
RIU Hotels & Resorts ipad screenshot 4

Pricing & paywalls

App Store

  • Free

Ratings & reviews

App Store

4.9 26749 ratings · App Store

  1. 5/5RIU Palace Las Americas

    This hotel will not disappoint. We had nothing but Great customer service. I lost something when we first checked in and the fella was looking for me over 30 minutes and gave it to me. Then my hubby put his wallet under in the beach towels while we went swimming. It started raining and the towels were soaked. Me not thinking asked for new towels with his wallet tucked into the still folded wet towels. After about 10 minutes Hubby realized he didn’t get his wallet. I frantically went to the towel place to ask if anyone seen his wallet and they hadn’t. So a sweet young lady and I both pulled out all the dirty towels and it wasn’t there. I looked at the last two towels. As I was walking away in tears the young lady was screaming it was stuck in the fold of the last towel I just lightly moved. So my experience with this hotel holds up to the highest of integrity and honesty of their employees. I will forever recommend this hotel to anyone!!! Forever Greatful… Angie Spradley

    Angie's Gadgits · 28 Aug 2026

  2. 5/5Love all RIU hotels

    RIU Palace Aquarelle in Falmouth, Jamaica is a vibrant all-inclusive beachfront resort known for its modern design, multiple pools, waterpark, lively entertainment, and friendly staff , making it a fun choice for families and couples alike. Guests often praise the spacious rooms and abundant amenities, though some mention occasional service inconsistencies and noise from entertainment.  The RIU app adds convenience to your stay by letting you check in online, book restaurant reservations, request room service or housekeeping, and manage other services directly from your phone. While reservations can fill up quickly and Wi-Fi quality affects performance at times, many travelers find the app really helpful for organizing activities and dining without having to visit the front desk.  Overall, it’s a lively resort with plenty to do, and the app makes managing your trip easier , just be ready to plan ahead with reservations! 

    Elisa P D.E · 28 Aug 2026

  3. 4/5Frustration booking multiple rooms😡

    The website and app will not let you book two different room types on one reservation nor will it let you book two separate reservations for the same time period. I often travel with family and make the reservations for the group (2-4 rooms). It’s not enough rooms for group sales but extremely difficult for individual bookings so I end up spending lots of time on the phone with representatives that border on rude but mostly just want to rush you off the phone. I enjoy staying at Riu resorts around the world but I don’t enjoy the process when I’m booking for more than just myself. An updated more internationally friendly website and app are desperately needed as well as customer service training for representatives.

    buttafly tunes · 28 Aug 2026

  4. 2/5Very disappointed

    This is our second time here in two years and this location has really changed so much. We stayed here June 2022 and enjoyed it. I wouldn’t say it’s a 5 star hotel but it was A good 4/5 the last time we were here. Although it is still clean, it is nothing like it was. Our coffee pot was not cleaned and emptied each day. The room was barely mopped. It seemed like the bare minimum was done. The beds full/queen beds are not fit for two people. My husband and I are not large people and we barely were able to fit on the bed together. The food was absolutely terrible. The selection two years ago was so much better. Now it’s just gross, so greasy and it’s the same thing everyday. I was so disappointed. This is the first time I have ever been to Mexico and disappointed in the fresh fruit. All the fruit was not ripe. I have never seen so many apples in a Mexican resort. This is a tropical paradise, where are the tropical fruits?? Apples?? As far as entertainment, probably the worst I have seen. Riu, you can do so much better.

    AHG822 · 28 Aug 2026

  5. 3/5RIU Cancun

    Check in / check out was the absolute worst experience ever! I would not recommend reserving for a large group. I booked 3 separate reservations with a total of 3 suites and 3 rooms. Each room/suite did the online check in before arriving. This included names of each guest in the room. Despite this, when we checked in at the resort the young man helping us somehow put random names in random rooms. He stated several times that this would not matter because we could sleep in what ever room we wanted to. I stressed that my Dad and his wife would be arriving later that evening and would be staying two days extra. I requested their room # and stressed that room needed to be in Their names. I paid for their room and taxes so they could just come in and request the keys and get their bracelets. When my dad and his wife arrived it was another nightmare. They did not have the correct names for the room And they tried to charge the taxes again! Skip to check out and the nightmare continues! Each individual person had to check out. Because we did not know who was in what room it was another nightmare. We went down early, thank God, so we could visit with my dad and his wife before leaving. Well, instead of visiting, we almost missed our shuttle to the airport. And my Dads room was not taken care of yet when we had to leave. I ended up leaving in a rush and in tears because I was worried about my Dads room and if he would be mistakenly be kicked out. I also did not get the goodbye time that I planned. Besides the HOURS WASTED checking in and checking out every thing else was awesome. The service, food, drinks, entertainment, pools, beach, everything was excellent.

    GrammyJuJu · 28 Aug 2026

Privacy & accessibility

App Store

Privacy

  • Data Linked to You — Analytics — Identifiers — User ID Developer declared
  • Data Linked to You — App Functionality — Contact Info — Email Address Developer declared
  • Data Linked to You — App Functionality — Contact Info — Name Developer declared
  • Data Linked to You — App Functionality — Contact Info — Phone Number Developer declared
  • Data Linked to You — App Functionality — Identifiers — User ID Developer declared
  • Data Linked to You — Product Personalization — Identifiers — User ID Developer declared
  • Data Linked to You — Contact Info Developer declared
  • Data Linked to You — Identifiers Developer declared
  • Data Not Linked to You — Analytics — Diagnostics — Other Diagnostic Data Developer declared
  • Data Not Linked to You — Analytics — Usage Data — Other Usage Data Developer declared
  • Data Not Linked to You — Analytics — Usage Data — Product Interaction Developer declared
  • Data Not Linked to You — App Functionality — Diagnostics — Crash Data Developer declared
  • Data Not Linked to You — App Functionality — Diagnostics — Other Diagnostic Data Developer declared
  • Data Not Linked to You — App Functionality — Financial Info — Payment Info Developer declared
  • Data Not Linked to You — App Functionality — Search History Developer declared
  • Data Not Linked to You — App Functionality — Usage Data — Other Usage Data Developer declared
  • Data Not Linked to You — App Functionality — Usage Data — Product Interaction Developer declared
  • Data Not Linked to You — Diagnostics Developer declared
  • Data Not Linked to You — Financial Info Developer declared
  • Data Not Linked to You — Search History Developer declared
  • Data Not Linked to You — Usage Data Developer declared
  • Data Used to Track You — Usage Data — Product Interaction Developer declared
  • Data Used to Track You — Usage Data Developer declared

Accessibility

No accessibility labels collected yet.

Versions

App Store

  • 5.17.1

    We constantly review our app to improve and make your experience with us as pleasant as possible. - We have improved the interface: an even more intuitive and visually appealing experience. Now you can navigate more easily between our hotel options, enjoy a more agile booking experience and access exclusive promotions, all with a fresh and modern design. - In addition, we have optimized access to services such as online check-in, quick inquiries and the management of your reservations, so you can enjoy a worry-free stay. With the app, your trip begins the moment you download it.

  • 5.18.16

    This version brings some improvements to make your experience with our App even more comfortable: - Full transparency, improving the information in our payment process. - Streamlined search processes, providing a simpler search process so you don't waste time. - Bug fixes in navigation. Thank you for updating and get ready to enjoy!

  • 5.18.7

    This version brings some improvements to make your experience with our App even more comfortable: - Full transparency, improving the information in our payment process. - Streamlined search processes, providing a simpler search process so you don't waste time. - Bug fixes in navigation. Thank you for updating and get ready to enjoy!

  • 5.18.8

    This version brings some improvements to make your experience with our App even more comfortable: - Full transparency, improving the information in our payment process. - Streamlined search processes, providing a simpler search process so you don't waste time. - Bug fixes in navigation. Thank you for updating and get ready to enjoy!

  • 5.19.8

    This version brings some improvements to make your experience with our App even more comfortable: - Full transparency, improving the information in our payment process. - Streamlined search processes, providing a simpler search process so you don't waste time. - Bug fixes in navigation. Thank you for updating and get ready to enjoy!

  • 5.21.1

    This version brings some improvements to make your experience with our App even more comfortable: - Full transparency, improving the information in our payment process. - Streamlined search processes, providing a simpler search process so you don't waste time. - Bug fixes in navigation. Thank you for updating and get ready to enjoy!

  • 5.21.4

    This version brings some improvements to make your experience with our App even more comfortable: - Full transparency, improving the information in our payment process. - Streamlined search processes, providing a simpler search process so you don't waste time. - Bug fixes in navigation. Thank you for updating and get ready to enjoy!

  • 5.24.2

    This version brings some improvements to make your experience with our App even more comfortable: - Full transparency, improving the information in our payment process. - Streamlined search processes, providing a simpler search process so you don't waste time. - Bug fixes in navigation. Thank you for updating and get ready to enjoy!

  • 5.24.6

    This version brings some improvements to make your experience with our App even more comfortable: - Full transparency, improving the information in our payment process. - Streamlined search processes, providing a simpler search process so you don't waste time. - Bug fixes in navigation. Thank you for updating and get ready to enjoy!

  • 5.25.2

    This version brings some improvements to make your experience with our App even more comfortable: - Full transparency, improving the information in our payment process. - Streamlined search processes, providing a simpler search process so you don't waste time. - Bug fixes in navigation. Thank you for updating and get ready to enjoy!

  • 5.28.2

    This version brings some improvements to make your experience with our App even more comfortable: - Full transparency, improving the information in our payment process. - Streamlined search processes, providing a simpler search process so you don't waste time. - Bug fixes in navigation. Thank you for updating and get ready to enjoy!

  • 5.30.2

    This version brings some improvements to make your experience with our App even more comfortable: - Full transparency, improving the information in our payment process. - Streamlined search processes, providing a simpler search process so you don't waste time. - Bug fixes in navigation. Thank you for updating and get ready to enjoy!

  • 5.30.4

    This version brings some improvements to make your experience with our App even more comfortable: - Full transparency, improving the information in our payment process. - Streamlined search processes, providing a simpler search process so you don't waste time. - Bug fixes in navigation. Thank you for updating and get ready to enjoy!

  • 5.31.3

    This version brings some improvements to make your experience with our App even more comfortable: - Full transparency, improving the information in our payment process. - Streamlined search processes, providing a simpler search process so you don't waste time. - Bug fixes in navigation. Thank you for updating and get ready to enjoy!

  • 5.32.5

    This version brings some improvements to make your experience with our App even more comfortable: - Full transparency, improving the information in our payment process. - Streamlined search processes, providing a simpler search process so you don't waste time. - Bug fixes in navigation. Thank you for updating and get ready to enjoy!

  • 5.34.2

    This version brings some improvements to make your experience with our App even more comfortable: - Full transparency, improving the information in our payment process. - Streamlined search processes, providing a simpler search process so you don't waste time. - Bug fixes in navigation. Thank you for updating and get ready to enjoy!

  • 5.35.2

    This version brings some improvements to make your experience with our App even more comfortable: - Full transparency, improving the information in our payment process. - Streamlined search processes, providing a simpler search process so you don't waste time. - Bug fixes in navigation. Thank you for updating and get ready to enjoy!

  • 5.36.5

    This version brings some improvements to make your experience with our App even more comfortable: - Full transparency, improving the information in our payment process. - Streamlined search processes, providing a simpler search process so you don't waste time. - Bug fixes in navigation. Thank you for updating and get ready to enjoy!

  • 5.37.7

    This version brings some improvements to make your experience with our App even more comfortable: - Full transparency, improving the information in our payment process. - Streamlined search processes, providing a simpler search process so you don't waste time. - Bug fixes in navigation. Thank you for updating and get ready to enjoy!

  • 5.38.3

    This version brings some improvements to make your experience with our App even more comfortable: - Full transparency, improving the information in our payment process. - Streamlined search processes, providing a simpler search process so you don't waste time. - Bug fixes in navigation. Thank you for updating and get ready to enjoy!

  • 5.38.8

    This version brings some improvements to make your experience with our App even more comfortable: - Full transparency, improving the information in our payment process. - Streamlined search processes, providing a simpler search process so you don't waste time. - Bug fixes in navigation. Thank you for updating and get ready to enjoy!

  • 5.39.5

    This version brings some improvements to make your experience with our App even more comfortable: - Full transparency, improving the information in our payment process. - Streamlined search processes, providing a simpler search process so you don't waste time. - Bug fixes in navigation. Thank you for updating and get ready to enjoy!

  • 5.40.4

    This version brings some improvements to make your experience with our App even more comfortable: - Full transparency, improving the information in our payment process. - Streamlined search processes, providing a simpler search process so you don't waste time. - Bug fixes in navigation. Thank you for updating and get ready to enjoy!

  • 5.40.5

    This version brings some improvements to make your experience with our App even more comfortable: - Full transparency, improving the information in our payment process. - Streamlined search processes, providing a simpler search process so you don't waste time. - Bug fixes in navigation. Thank you for updating and get ready to enjoy!

  • 5.42.1 · 27 Jul 2026

    This version brings some improvements to make your experience with our App even more comfortable: - Full transparency, improving the information in our payment process. - Streamlined search processes, providing a simpler search process so you don't waste time. - Bug fixes in navigation. Thank you for updating and get ready to enjoy!

  • 5.43.3 · 12 Aug 2026

    This version brings some improvements to make your experience with our App even more comfortable: - Full transparency, improving the information in our payment process. - Streamlined search processes, providing a simpler search process so you don't waste time. - Bug fixes in navigation. Thank you for updating and get ready to enjoy!

Alternatives

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Data quality & evidence

Page completeness
Live store listing
Last verified
28 Aug 2026
Sources
App Store

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