Meliá: Book hotels and resorts

Name: Meliá: Book hotels and resorts
Rating: 4.7 (4972 reviews)
Author: Meliá Hotels International S.A.

by Meliá Hotels International S.A.

iPhone

Active Last checked 28 Jul 2026

App Store ↗

Quick verdict

What it is: Store information collected; independent summary not yet available.
At a glance: Free to download

Categories and search queries

Official categories

Travel

AppCorpus categories

Travel

Key functions

Function	Availability	Access	Scope	Evidence
Apple Wallet	Yes	Unknown	App Store	Store published
Free app	Yes	Free	—	Store published

Screens

No screenshots collected yet.

Pricing & paywalls

App Store

Free

Last verified 28 Jul 2026

Ratings & reviews

App Store

4.7 4972 ratings · App Store

5/5We had a great experience
I’m so sad to see that several people had bad experiences at a Amelia resort. We have been Amelia club members for many years and have never experienced the issues described in some of the other reviews. We have heard that there are differences in the service levels at some of the resorts. We have always stayed at their upper level resorts and have had fabulous service! We still correspond with some of the butlers we have had over the years and have returned to specific resorts for that reason. I encourage you to reach out to their main head quarters and tell them about your experience! We had one small issue several years ago and I called the corporate manager and they gave us a week free at a resort of our choosing.

LALuttmer · 28 Jul 2026
1/5Worst app ever
We checked into the Paradisus Los Cabos. Love the resort but the app is absolutely useless. Cannot access any restaurant menus through the app nor book any reservations. No way to book spa services. It’s a shame because if the app were actually working properly and were it useful, it would improve the experience greatly. In our modern world everything is done online and having a well designed app is vital. A huge disappointment. It suggests a lack of concern on the part of Melia about customer service. The cost of app development should not preclude a large company like Melia from developing a well designed platform for their customers. Looking through the reviews of the app it is apparent the issues have been going on for years. Yet they repeatedly ask for clarification of the issues people are having as if they don’t already know. What a joke. Melia, please ask your app developer to stop treating your customers like idiots and fools. It’s patronizing to say the least. You know full well after years of consistently poor reviews, many of which contain detailed descriptions of the problems people are encountering, what the issues are. Why do you refuse to address them?? And please don’t respond with “please reach out to us” or some such nonsense. Just FIX IT.

kslmd · 28 Jul 2026
5/5A piece of heaven
This was my 3rd time staying at melia resorts !! I luv it so much ! I don’t want to go anywhere else! My 1st stay was at paradisus Palma real my 2nd stay was at the reserve at Palma real Nd I just got back from paradisus punta Cana got upgraded to the reserve Nd then my 2nd week upgraded to the royal service !! It was an amazing 2weeks !! The people r wonderful The service was impeccable! Our waiter Julio was the best !! I can’t wait for next time (6 months) I always recommend Meliá resorts !! If it’s not Meliá it’s not a piece of heaven!!♥️

paradisus lover · 28 Jul 2026
3/5Still missing functionality
The broken calendar was fixed, which makes it possible to make a booking now. However some basic functionality is still missing that was in the prior versions of the app before the redesign. Mainly - you can’t use just some points. The app only gives the option to use ALL of your points for a booking or none. The app used to have a slider where you could select how many points to use. Also a lot of the other ‘features are rather useless - thing s just go to the hotel website and don’t provide any other info. And there is no way to actually email melia about issues or problems with this app etc.

Net money · 28 Jul 2026
1/5I pay too much for this to be a piece of crap.
I’ve been trying since 8am this morning it is now 2 in the afternoon trying to get the app to work. It takes 30 minutes just for the app to load and I have the IPhone 13 Pro Max. I have tried to order room service and it still doesn’t work. A huge brand like this should have a better app. I paid tons of money to stay at the hotel in Zanzibar and can’t even order room service. What a shame. I love the property but the staff are rude and mock you specifily the manager at the jetty. I loved the cleaning crew the most of all the staff. They weren’t intrusive and gave me time to rest and came and cleaned when I was out of the room. The staff play games instead of serving people who want to order. I am at a loss of words.

Pepepppep · 28 Jul 2026

Privacy & accessibility

App Store

Privacy

Data Not Linked to You — Analytics — Contact Info — Email Address Developer declared
Data Not Linked to You — Analytics — Contact Info — Name Developer declared
Data Not Linked to You — Analytics — Contact Info — Other User Contact Info Developer declared
Data Not Linked to You — Analytics — Contact Info — Physical Address Developer declared
Data Not Linked to You — Analytics — Diagnostics — Crash Data Developer declared
Data Not Linked to You — Analytics — Diagnostics — Other Diagnostic Data Developer declared
Data Not Linked to You — Analytics — Diagnostics — Performance Data Developer declared
Data Not Linked to You — Analytics — Identifiers — Device ID Developer declared
Data Not Linked to You — Analytics — Identifiers — User ID Developer declared
Data Not Linked to You — Analytics — Usage Data — Product Interaction Developer declared
Data Not Linked to You — App Functionality — Identifiers — Device ID Developer declared
Data Not Linked to You — App Functionality — Identifiers — User ID Developer declared
Data Not Linked to You — App Functionality — Location — Precise Location Developer declared
Data Not Linked to You — Developer’s Advertising or Marketing — Location — Precise Location Developer declared
Data Not Linked to You — Contact Info Developer declared
Data Not Linked to You — Diagnostics Developer declared
Data Not Linked to You — Identifiers Developer declared
Data Not Linked to You — Location Developer declared
Data Not Linked to You — Usage Data Developer declared
Data Used to Track You — Identifiers — Device ID Developer declared
Data Used to Track You — Identifiers Developer declared

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Accessibility

No accessibility labels collected yet.

Versions

App Store

7.2.0
In this version we have implemented security enhancements for a safer and more reliable experience, along with optimized management of MeliáRewards card in Wallet for more efficient use. We are here at Melia working constantly on our App to improve the quality and the user experience for you.
7.2.1
In this version we have solved minor bug fixing. We are here at Melia working constantly on our App to improve the quality and the user experience for you.
7.2.2
In this version we continue improving App functionalities so that you can manage your stay in our hotels in the most comfortable and easy way. We are here at Meliá working constantly on our App to improve the quality and the user experience for you.
7.2.3
In this version we continue improving App functionalities so that you can manage your stay in our hotels in the most comfortable and easy way. We are here at Meliá working constantly on our App to improve the quality and the user experience for you.
7.2.4
In this version we have solved minor bug fixing. We are here at Melia working constantly on our App to improve the quality and the user experience for you.
7.2.5
In this version we have solved minor bug fixing. We are here at Melia working constantly on our App to improve the quality and the user experience for you.
7.2.6
In this version we have solved minor bug fixing. We are here at Melia working constantly on our App to improve the quality and the user experience for you.
7.2.7
In this version we have solved minor bug fixing. We are here at Melia working constantly on our App to improve the quality and the user experience for you.
7.2.8
In this version we have solved minor bug fixing. We are here at Melia working constantly on our App to improve the quality and the user experience for you.
7.3.0
This new version brings new features to make your experience even better. Here’s what’s new! Pet-friendly bookings You can now add your pets when making a reservation. Traveling with them has never been easier! Hotel search results by points Hotel search results now show prices in both currency and points, so you can easily choose the best option for you. We are here at Melia working constantly on our App to improve the quality and the user experience for you
7.3.2
In this version we’ve relocated the My Promotions section within your profile to make it more accessible, along with other small updates that streamline navigation and enhance your experience. We are here at Meliá working constantly on our App to improve the quality and the user experience for you
7.3.3
In this version, we’ve enhanced the hotel page with more details about highlighted services to help you plan your perfect stay. We are here at Meliá working constantly on our App to improve the quality and the user experience for you.
7.3.4
In this version, we’ve improved the payment experience and added new options so you can book your trips faster and smoothly. We are here at Meliá working constantly on our App to improve the quality and the user experience for you.
7.3.5
In this version, we’ve improved the Add Reservation feature, which now lets you add your bookings more easily using just your first and last name—no locator needed. At Meliá, we are constantly making updates and improvements to ensure you always have the best experience.
7.4.1
In this version we continue improving App functionalities so that you can manage your stay in our hotels in the most comfortable and easy way. We are here at Meliá working constantly on our App to improve the quality and the user experience for you.
7.5.0
In this version we continue improving App functionalities so that you can manage your stay in our hotels in the most comfortable and easy way. We are here at Meliá working constantly on our App to improve the quality and the user experience for you.
7.5.1
In this version we continue improving App functionalities so that you can manage your stay in our hotels in the most comfortable and easy way. We are here at Meliá working constantly on our App to improve the quality and the user experience for you.
7.5.2
In this version, we continue improving the App so you can manage your stay in a more comfortable and simple way. At Meliá, we continuously work to optimize the experience, with improvements in navigation, faster performance, and greater stability.
7.5.3
In this version, we continue improving the App so you can manage your stay more comfortably and easily. You can now complete your online check-in up to 48 hours before your arrival, and we’ve introduced improvements to the hotel page experience.
7.5.4
In this version we continue improving App functionalities so that you can manage your stay in our hotels in the most comfortable and easy way. We are here at Meliá working constantly on our App to improve the quality and the user experience for you.
7.5.5
In this version we continue improving App functionalities so that you can manage your stay in our hotels in the most comfortable and easy way. We are here at Meliá working constantly on our App to improve the quality and the user experience for you.
7.5.6
In this version we continue improving App functionalities so that you can manage your stay in our hotels in the most comfortable and easy way. We are here at Meliá working constantly on our App to improve the quality and the user experience for you.
7.5.7
In this version we have solved minor bug fixing. We are here at Melia working constantly on our App to improve the quality and the user experience for you.
7.5.8
In this version we continue improving App functionalities so that you can manage your stay in our hotels in the most comfortable and easy way. We are here at Meliá working constantly on our App to improve the quality and the user experience for you.
7.5.9 · 8 Jul 2026
In this version we have solved minor bug fixing. We are here at Melia working constantly on our App to improve the quality and the user experience for you.

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Alternatives

Iberostar Hotels & Resort — Same category + similar ratings
Civitatis: Fill your trip! — Same category + similar ratings

Availability by market

Data quality & evidence

Page completeness: Live store listing
Last verified: 28 Jul 2026
Sources: App Store

Independent summary has not been published yet.
Screenshots: not yet collected

Report a correction

Use this page with an AI agent

AppCorpus MCP gives your agent current app data, prices, screens, features and sources.

Example prompt

Compare Meliá: Book hotels and resorts with Iberostar Hotels & Resort.

View JSON

GET /api/v3/apps/1151855213

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          "body": "I’m so sad to see that several people had bad experiences at a Amelia resort. We have been Amelia club members for many years and have never experienced the issues described in some of the other reviews. We have heard that there are differences in the service levels at some of the resorts. We have always stayed at their upper level resorts and have had fabulous service! We still correspond with some of the butlers we have had over the years and have returned to specific resorts for that reason. I encourage you to reach out to their main head quarters and tell them about your experience! We had one small issue several years ago and I called the corporate manager and they gave us a week free at a resort of our choosing.",
          "author": "LALuttmer",
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        {
          "rating": 1,
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          "body": "We checked into the Paradisus Los Cabos. Love the resort but the app is absolutely useless. Cannot access any restaurant menus through the app nor book any reservations. No way to book spa services. It’s a shame because if the app were actually working properly and were it useful, it would improve the experience greatly. In our modern world everything is done online and having a well designed app is vital. A huge disappointment. It suggests a lack of concern on the part of Melia about customer service. The cost of app development should not preclude a large company like Melia from developing a well designed platform for their customers. Looking through the reviews of the app it is apparent the issues have been going on for years. Yet they repeatedly ask for clarification of the issues people are having as if they don’t already know. What a joke. Melia, please ask your app developer to stop treating your customers like idiots and fools. It’s patronizing to say the least. You know full well after years of consistently poor reviews, many of which contain detailed descriptions of the problems people are encountering, what the issues are. Why do you refuse to address them?? And please don’t respond with “please reach out to us” or some such nonsense. Just FIX IT.",
          "author": "kslmd",
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        {
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          "body": "This was my 3rd time staying at melia resorts !! I luv it so much ! I don’t want to go anywhere else! My 1st stay was at paradisus Palma real my 2nd stay was at the reserve at Palma real Nd I just got back from paradisus punta Cana got upgraded to the reserve Nd then my 2nd week upgraded to the royal service !! It was an amazing 2weeks !! The people r wonderful The service was impeccable! Our waiter Julio was the best !! I can’t wait for next time (6 months) I always recommend Meliá resorts !! If it’s not Meliá it’s not a piece of heaven!!♥️",
          "author": "paradisus lover",
          "date": "28 Jul 2026"
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        {
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          "author": "Net money",
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      "notes": "This new version brings new features to make your experience even better. Here’s what’s new! Pet-friendly bookings You can now add your pets when making a reservation. Traveling with them has never been easier! Hotel search results by points Hotel search results now show prices in both currency and points, so you can easily choose the best option for you. We are here at Melia working constantly on our App to improve the quality and the user experience for you"
    },
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      "notes": "In this version we’ve relocated the My Promotions section within your profile to make it more accessible, along with other small updates that streamline navigation and enhance your experience. We are here at Meliá working constantly on our App to improve the quality and the user experience for you"
    },
    {
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      "version": "7.3.3",
      "released_at": null,
      "notes": "In this version, we’ve enhanced the hotel page with more details about highlighted services to help you plan your perfect stay. We are here at Meliá working constantly on our App to improve the quality and the user experience for you."
    },
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      "version": "7.3.4",
      "released_at": null,
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    },
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    },
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      "version": "7.5.2",
      "released_at": null,
      "notes": "In this version, we continue improving the App so you can manage your stay in a more comfortable and simple way. At Meliá, we continuously work to optimize the experience, with improvements in navigation, faster performance, and greater stability."
    },
    {
      "store": "apple",
      "version": "7.5.3",
      "released_at": null,
      "notes": "In this version, we continue improving the App so you can manage your stay more comfortably and easily. You can now complete your online check-in up to 48 hours before your arrival, and we’ve introduced improvements to the hotel page experience."
    },
    {
      "store": "apple",
      "version": "7.5.4",
      "released_at": null,
      "notes": "In this version we continue improving App functionalities so that you can manage your stay in our hotels in the most comfortable and easy way. We are here at Meliá working constantly on our App to improve the quality and the user experience for you."
    }
  ],
  "alternatives": [
    {
      "app_id": 922530529,
      "name": "Iberostar Hotels & Resort",
      "url": "https://appcorpus.com/apps/iberostar-hotels-resort-922530529",
      "reason": "Same category + similar ratings"
    },
    {
      "app_id": 1209079115,
      "name": "Civitatis: Fill your trip!",
      "url": "https://appcorpus.com/apps/civitatis-fill-your-trip-1209079115",
      "reason": "Same category + similar ratings"
    }
  ],
  "evidence_summary": {
    "index_state": "S1",
    "evidence_level": 1,
    "level_label": "Live store listing",
    "indexable": true,
    "last_verified_at": "2026-07-28",
    "unknown_fields": [
      "Independent summary has not been published yet.",
      "Screenshots: not yet collected"
    ],
    "sources": [
      "App Store"
    ]
  },
  "availability_markets": {
    "live": [
      "es",
      "de",
      "us"
    ],
    "selected": "us",
    "note": null
  },
  "feature_events": {
    "events": []
  },
  "features_slice": {
    "plans": [
      {
        "code": "free",
        "label": "Free",
        "kind": "free",
        "status": "inferred",
        "prices": [],
        "trial": null
      }
    ],
    "features": [],
    "unknown_features": [
      "apple_wallet"
    ],
    "data_cutoff": "28 Jul 2026"
  }
}