Priority Pass™

• Free

Last verified 28 Aug 2026

• Free to download

Last verified 30 Aug 2026

4.8 494479 ratings · App Store

1. 5/5Nothing seems to work here

   I’m trying to activate my membership and I’ve follow the instructions to do so on the app. I’ve tried to activate by membership number and it couldn’t finish the activation process. There were no error to inform me what went wrong, I submitted the form and there was no feedback at all. The technical issues with the activation flow and sign up is utterly disappointing and this app is completely unusable. Please spend more time on testing before releasing this kind of products to consumers. I then tried to submit a feedback regarding this issue online and there were issues submitting this issue online too. Honestly nothing seems to work here and I really wonder what are they even doing?!

   JustiLeague · 28 Aug 2026

2. 3/5Okay app

   The app seems to work just fine. I’ve been enjoying this lounge program and app for almost four years. It’s great to have lounge access in so many airports, especially since Amex lost so many of its airline lounge partners. I have long been frustrated about such limited lounge access when I’m in Australia. The $36 credit Priority Pass has arranged at various cafes and bars in that country’s airports are a welcome compromise. Prior to this recent update (Dec 2018), I could have rated the app more favourably, however... the good people at Priority Pass have recently decided to lunch a discount program, whereby we members are offered small discounts (10% off this or that, buy a 30 min spa treatment and receive an extra 5 mins, etc). Discounts are great, but unfortunately they’ve shoved them into the same section as the lounge listings. Case in point: check airport LGA (NY/NJ LaGuardia). It looks as though you have options at three terminals. But after you waste 10 mins with your slow airport data, you realise there are no actual lounge partners; just 10% discount coupons at places you wouldn’t care to shop. I understand the need for PP to build additional revenue streams, but could they (you) please not do it in a way that compromises the usability of your program and app..?! Maybe move offers to a different tab, where I can choose to peruse or ignore them. Cheers.

   SillySillyGame · 28 Aug 2026

3. 1/5Punta Cana International Airport Complain

   We got inside the lounge closest to Terminal A at Punta Cana International Airport, the people working at this lounge were super nice towards us, but the food and beverages that the lounge offered were really bad, the food selection was small and didn’t taste that good, also the only alcoholic drinks that they provide are a small selection of liquor and these couple of drink options are the worst and the cheapest kind of drinks, in case I wanted to choose a better liquor brand the ok brands that were available required us to pay for upgrades charges. I have been in 13 different countries and this lounge visit in Punta Cana, DR is the first time I see that inside a lounge drinks are being charged. For example regular margarita, Vodka with juice and even basic frozen piña colada. My review is directly to the food and beverage selections from the lounge, the administration needs to improve at serving bigger selections on food and beverages as well as the quality of the products being served, this way customers (we) will feel comfortable and would want to come back.

   Jordan hills · 28 Aug 2026

4. 1/5Worthless app

   I got lounge access through my Amex card. This app is just not that helpful. The lounge service is paltry to non-existent. I travel maybe twice a year. I got to LAX today. Open the app. It asked for my password. Of course, the app told me that I typed the wrong password. I had to reset it. And then the app told me that I can’t use the same password. After I got in the app, I chose the airport. I don’t see a lounge. And the app doesn’t tell you that. It lists a place that you get a10% discount if you spend over $25. I did a google search which tells me that there’s a lounge as of November 2022. I called customer service. I had a hard time understanding the man’s accent. After about 5 minutes, the man told me that priority pass does not have a lounge at LAX. What a waste of my time!! This isn’t an airport in the middle of no where. If you don’t have a lounge there, please say so clearly. Don’t waste your customer’s time. Frankly, I am disappointed with Amex as well. Please don’t provide this type of worthless add-on benefit.

   Mich6699 · 28 Aug 2026

5. 2/5Blackout Periods - Low-Priority Pass

   I had Priority Pass for one year and managed to use it once at LAX (Alaska Air). The common theme was that the lounges refused Priority Pass customers anywhere around peak times (e.g. 10am to 2pm, then 4pm to 7pm) and only allowed the particular lounge-membership customers. The app was no help in this regard. I had also provided memberships to my adult son and two adult daughters with the hope that their travels would be more pleasant. Same story, more blackout periods than access to lounges. When I think of Priority Pass I think of my adult daughter calling, crying, from the airport after being cattle herded between canceled flights and having to spend most of the night in the Airport. What tipped her to tears? A rude and snobby refusal from the only Priority Pass “accessible” lounge open. The app said the lounge was open to Priority Pass members at the time period… the stringy blond door-Nazi said otherwise. At least if the app and service could tell you the Priority Pass Members hours of access for any given lounge in ** real time **, it could set expectations early rather than having to trudge all over hill and dale in O’Hare looking for a lounge that will admit Priority Pass members. Two stars because this app results in great cardio workouts racing around airports trying to find a lounge (that might let you in) before your next flight! Low Priority, I’ll Pass

   Nuké · 28 Aug 2026

4.3 56142 ratings · Google Play

1. 1/5

   this app is the worst... Loggs you off constantly, so you better remember the password when u fly or else you can't use it and it's not easy to recover.

   A Khan · 31 Jul 2026

2. 4/5

   Good one

   Shaik Khazavali · 31 Jul 2026

3. 5/5

   great benefits

   Brittany Caldwell · 31 Jul 2026

4. 5/5

   Easy to use

   Art Pascoe · 31 Jul 2026

5. 1/5

   Very difficult to login this app.

   Krishnendu Sarkar · 31 Jul 2026

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• 6.73.0 · 29 Jul 2026
• 6.74.1 · 12 Aug 2026