Amex Travel

• Free

Last verified 28 Aug 2026

4.9 35618 ratings · App Store

1. 5/5My first stop in travel planning

   As someone who travels often and appreciates elevated experiences, I’ve genuinely enjoyed using Amex Travel for both domestic and international trips. The platform makes it easy to book luxury hotels, premium flights, and curated travel experiences all in one place. What really sets it apart are the added cardholder benefits and Membership Rewards opportunities — from hotel perks and potential room upgrades to statement credits and maximizing points toward unforgettable trips. I especially appreciate access to premium properties and feeling like there’s extra value built into the experience beyond just booking travel. It takes some of the stress out of planning while adding benefits that make travel feel more seamless and special. For anyone who enjoys luxury travel and wants to make the most of their rewards, Amex Travel has been a great resource.

   Luxury travel companion · 28 Aug 2026

2. 1/5An extraordinarily poor an idea

   how is it in 2025 anybody is deploying such poorly designed apps? First of all a stupid reason to force me to now have two separate apps for AMEX. And then after I’ve been forced to do that, I cannot filter by the options which allow me to use my benefits. In the past, I would search for a hotel in a city, and there would be selection buttons where I could select the hotel collection. And if sold out it would show up and say sold out. Now, as an example, I search Syracuse and there are zero options for fine hotels or hotels collection. So, does that mean those hotels are sold out and so doesn’t present? Or does it mean that there are none in the collection in Syracuse? Well, now, after having to download a second app, which never went through any usability testing, I have to call into the call center to speak to an agent who also wasn’t able to answer that question. So here is the short of it if you want to know if there is a hotel collection property in a city, download a second app, then call into the call center, then go to Google and ask AI if it knows.

   Marcnorl · 28 Aug 2026

3. 2/5Annoying!

   I’ve used this app a lot since getting my Amex Platinum as I am planning a major trip. While the deals Amex has are fantastic the app is getting on my nerves. It times out very quickly. If you pause to look up information like your loyalty number it will time out. Log back in? Well no matter where you were you will have to start over. Then it will freeze in certain spots. While trying to book a flight it kept freezing when I tried to enter my known traveler number. It would notify me that it was timing out but I couldn’t click on continue because the keyboard was frozen above the notification (this could definitely be an IOS problem but it happened over and over). I do want to continue using so I hope they will fix these issues (if for security reasons Amex insists on the short time out time please allow it to go back to the same spot when we come back.

   JR4448! · 28 Aug 2026

4. 1/5Unusable Garbage

   This travel portal “app” is not an app. It’s a redirector to website but worse because it logs you out constantly. I got a text message, went to my texts to reply 3 words, hopped back in the app and it logged me out for “5 minutes of inactivity” … it was like 10 seconds of inactivity. I legitimately don’t think I have one app on my phone that is worse than this one, and I give these people $900 a year now. My word of advice to whoever is running this clown show is to fire whoever made this and then look at what any other travel portal app is doing and do that. Because even if you choose a bad app it will be an improvement over this junk that you’ve released and haven’t fixed in the last 6 months. Anybody saying otherwise is leaving a fake review. I encourage you all to download the app and experience it for yourselves and leave your honest review so that maybe they’ll see enough 1 star reviews to get the attention of someone to fix this trash and help out the customers.

   slade197 · 28 Aug 2026

5. 2/5Keeps logging you out

   It logs you out for inactivity after a few minutes the same way the credit card amex app does, and you lose all your progress and have to start over searching for hotels every time. Filtering by hotel name is also tedious — you can’t search by city then filter in a separate search field, you have to put the exact hotel as your destination. You also can’t book multiple rooms of different types in the same transaction. Filters such as “all inclusive” don’t work at all. The only way to use this app is to just scroll through all the hotels in a city. There’s also no map view that I could find, and the average cost per night multiplied with the number of nights doesn’t add up to the total cost. Giving it 2 stars instead of 1 because at least it’s not a web iframe view like the amex card app

   Vexal · 28 Aug 2026

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