One Medical

• Free to download

Last verified 29 Sep 2026

4.9 56990 ratings · App Store

1. 1/5Would avoid One Medical

   First let me start by saying that I’m a physician and pretty familiar with the workings of a medical practice. I joined One Medical because I thought that they would be easier to deal with with their app and focus on electronic communications. That was true at first but now it takes days to get response. The app says that typical response time from the medical team is 3 days and from administrative team the same. I sent them a request for insurance referrals for routine matters (yearly cancer screen from my dermatologist, etc and one rather urgent follow up with podiatrist after breaking my toe). The administrative team sent me referrals on paper but didn’t set them up properly with my insurance company (poor training) so that they were invalid. I called the customer service number and the representative, not a clinician but guy with a sort of affected joy and excitement in his voice told me that he’d send a message to my provider because he couldn’t do this as a non-clinician. I got a call the next morning that my provider wanted me to set up a remote visit to review my requests. I missed one appointment and didn’t have the luxury of waiting to schedule a remote visit. So I waited until my lunch break and did an on demand urgent visit. The clinician apologized for what happened and spoke to her supervisor who had her advise me that they would get back in touch with the rep that I spoke with yesterday and make sure that he got my referrals. So I wasted a PAs time with an unnecessary urgent visit, wasted my time managing all this wasted my dermatologists time with a visit I couldn’t make not having the necessary referral. Why pay $200 yearly for this when you can just see any clinicians office and get the same run around?

   NYC HeadacheNeuropsych · 29 Sep 2026

2. 5/5Update made app useless for an iPhone 7

   I have had One Medical for several years & have liked the service & the app. But now I cannot open the app because it works only with iOS 16. I have an iPhone 7 which won’t upgrade to iOS 16. This is REALLY disappointing as it makes the app useless. The app tells me to upgrade but when I hit “upgrade” it takes me to App Store where I’m told to open the app. When I hit “open” I’m back at the app telling me to upgrade. Update: since writing above I’ve been locked out of my account on my computer & told to change password but it doesn’t send the password reset. I wrote to tech support at One Medical & have not gotten a response. Also, I originally submitted this review a day ago & it has not shown up on the App Store. What’s with that? I’ve been really happy with One Medical up til now & recommended it to others. But all these tech problems are frustrating.

   Zarafa · 29 Sep 2026

3. 4/5Feedback on the Care Plan Tab

   I’ve noticed that the Care Plan tab currently shows every action item, even when some of them are multi-step tasks. For example, I have three referrals to schedule, but the only option to ‘mark it done’ is after I’ve completed the visit, not when I’ve scheduled the appointment. This leads to pending tasks lingering for months, especially for labs that are scheduled months ahead, which makes the task list feel overwhelming. It would be very helpful if I could mark tasks as ‘scheduled,’ and input the date of the appointment. This way, the badge number on the Care Plan tab could decrease based on how many appointments are scheduled. For labs or other items that can’t be rushed (e.g., a lab due in three months), the same process would work well. This feature would allow me to keep track of upcoming tasks more easily and ensure the Care Plan reflects real-time progress. Thank you for considering this improvement!

   saymylastname · 29 Sep 2026

4. 5/5Amazing service

   I am so glad I chose to use this service! it is the best online experience with a health professional I have had! I will continue to utilize the service because not only was my experience with the online dermatologist, extremely detailed and she spent longer than 30 minutes with me. I feel that I got the best evaluation I’ve gotten in years and this was better than seeing someone in person. This is worth the money and this is definitely something that people should know more about and utilize because the waiting time was less than 20 minutes and I had requested an immediate appointment and the amount of time that I was able to spend with the Dr was so much longer than what I would get from seeing someone in person, for example of Virginia Mason.

   Scout#1234 · 29 Sep 2026

5. 1/5They scam you

   I signed up for this Amazon-backed medical service expecting convenient, competent care. What I got instead was a complete waste of time and money. My initial physical was shockingly superficial—the doctor barely examined me. I had blood work done, but I don’t recall even a basic check like listening to my heart. It felt rushed, careless, and borderline negligent. Things only got worse from there. I needed a referral for a sleep apnea study, so I scheduled a telehealth visit. That appointment was essentially pointless. The doctor asked no questions, vaguely said they’d “get back to me,” mentioned some at-home study options, and then… nothing. No follow-up, no referral, no action whatsoever. Despite providing zero actual care or outcomes, they still charged me for the visit. When I contacted both the office and billing department—armed with clear documentation through their own app showing that nothing was done—I was told it didn’t matter and that I still had to pay. This service is disorganized, unhelpful, and completely unaccountable. It feels less like healthcare and more like a billing machine. I strongly recommend going literally anywhere else for medical care. If I could give zero stars, I would.

   Erock1000013455 · 29 Sep 2026

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