Old Navy: Shop for New Clothes

• Free

Last verified 30 Aug 2026

• Free to download

Last verified 30 Aug 2026

4.9 1462360 ratings · App Store

1. 5/5BEST CUSTOMER SERVICE

   I had placed two orders same day. One went through and one was canceled. I received an email about potential fraud concerns. I called and did everything the email told me. Their customer service was AMAZING!! Every item I had ordered was part of a 60% off sale that was two days only. I was just certain that because it was canceled the day after the sale ended that I wouldn’t get those items for the sale price when I reordered. Not only did I get them at the sale price, but the woman on the phone (I think her name was Kate) copied my order over right then on the phone. She did tell me one item was no longer available in the color I requested. That was disappointing, but she told me the item number so I could look it up on the app and pick a different color. The whole thing took only 5-7 minutes. She was also able to determine what triggered my account and we fixed that on the phone as well. I was beyond happy to have that fixed to prevent future issues, but more importantly that they honored the sale price and reordered everything for me. That is service!!!

   smoore189300 · 30 Aug 2026

2. 5/5Love Old Navy

   I’m 63 and have been wearing old navy since my 30s. When I found the app I’d moved somewhere there wasn’t an old navy and was I ever pleased. My daughter is 33 and we used to do mom daughter trips to the mall and we’d always hit old navy. The prices were great and the quality was spectacular! I’ve been shopping off those apps from other countries and it wasn’t till I got my first old navy older that I realized the quality difference. I just hit a 4th of July sale and got my favorite old navy flip flops for $2 a pair!! I got black and hit order before realizing they had my old favorites cheery on the sole and polka dots. I made a separate order and got those too. Of course I bought some poplin sleep shorts and can’t wait for fall to get them in long legs instead lol shorts. The prices online are VERY reasonable! And don’t forget the ribbed tank tops a staple for summer. I could go on and on how I love Old Navy. But go do a haul you won’t regret it. There clothes really hold up for years too. I have some rubbed tank tops that are at least 8 years old and still fit great and the color hasn’t faded. Have fun shopping. Check in often for online sales!! 🍒⚓️🛟

   RebelDoggsMom · 30 Aug 2026

3. 2/5Not so great

   I’m disappointed with this app. When it comes to linking your old navy credit card with the shopping part of the app, it’s not happening. I have to log into the credit card thru the app, but then when I shop on the app it doesn’t recognize, or give me the option to use, the old navy card without me having to manual enter it. Using rewards is even more difficult when you check out, it chose a 20% coupon over my 50$ reward and would let me change it. Rewards are useless I guess, unless you go into the store. I got so frustrated that I cancelled my order. I paid off my balance and will probably cancel the card as well. I work hard for my money and I am not going to wrestle an app to use rewards I earn when I use this card. My last order I did pick up in store and was confirmed by email it was received and everything was in stock. When I arrived the 2 most important items they didn’t have. I walked back and picked them off the rack myself. I know that’s probably a store issue but the order was made on the app, and there wasn’t a place to leave feedback on the app itself. When I tried talking to the manager I was dismissed like A child. So all in all, I am not happy with old navy, their stores, their credit cards, or their app.

   MissKitty69 · 30 Aug 2026

4. 2/5Nice try.

   Nice try on the (glowing) pre-written review you had ready for me. Unfortunately, for both you and I, my experience on this app hasn’t been……. the greatest. Anyways let me get to why I’m here. I love old navy styles for my kids and the jeans fit me great, but the app is really starting to put a gloom on the shopping experience for me. When I’m happily scrolling threw items and I almost get 2/3 of the way down, the page reloads, completely deleting the whole section of clothing I was just admiring and replacing it with different clothes. The clothes I now see are the ones that are supposed to be at the bottom of the page (guessing here). Also this hasn’t just happened once, this happens EVERY TIME I scroll down 2/3 of the way, and it’s been happening since I’ve had the app (1 1/2-2 years) every update I hope for the best but yet it happens, again, and again, so on and so forth. Please fix this issue. I would love to actually see every piece of clothing you have to offer and not bits and pieces of your collection. If I can screen record this happening I will send you the footage. I have tried everything to avoid the reload, scrolling slowly, scrolling really fast, exiting out and going back in to the category, deleting the app and re-downloading etc. Nothing has worked. Oh this is the third device I’ve had the app issues on, and this happens on both the old navy section and the gap section in EVERY category/section (I haven’t tried the other brands offered so I’m not sure about those) has this been a problem with any other app customers? Thank you for your time and hopefully I can have a much better time shopping with you soon.

   jerryandkaitlyn15 · 30 Aug 2026

5. 1/5Constantly Logging In Again

   This app logs me out after a few minutes of inactivity, with no option to stay signed in, which is frustrating; most apps/websites have a “keep me signed in” option, or wait an hour before signing out. I’ve accidentally purchased items as a guest because I didn’t realize I had been logged out so quickly. I’m sure this is a safety feature but it’s annoying more than helpful. Also, this app requires me to fully type my email address and password every single time, also annoying as both are long. It never saves either, or finishes the typing with a prompt, and does not prompt my face ID to make signing in fast or easy. It will occasionally prompt my face ID to sign me in AFTER I have already typed my email and password and hit “submit,” but at that point I’m often not looking at my phone and then it will not sign me in and I have to type everything again. I do not have these issues with any other app or website. Fixing either one of these issues would help a lot. Lastly, very often I will place an order and it never appears in my account, even when I was signed in to place the order. Currently, my most recent order (placed four days ago) shows up in my account on the website, but still not in the app.

   CJSchoch · 30 Aug 2026

4.8 133121 ratings · Google Play

1. 5/5

   great fot school uniforms.

   Helen Peplos · 31 Jul 2026

2. 5/5

   great app 👌

   Tammie Hanson · 31 Jul 2026

3. 5/5

   great application with easy navigation

   Laura Martz · 31 Jul 2026

4. 5/5

   Nice clothes

   Fannie S Mitchell · 31 Jul 2026

5. 5/5

   Stylish, well made and affordable!

   Josephine Moseley · 31 Jul 2026

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• 18.3.1 · 30 Jul 2026
• 18.5.0 · 26 Aug 2026