NY Waterway

• Free

Last verified 30 Aug 2026

• Free to download

Last verified 6 Aug 2026

4.8 10641 ratings · App Store

1. 2/5Clean graphic design but more steps and friction

   I see you updated the app, because one morning I was rushing to the ferry and had to deal with a whole new experience. It now takes more steps to purchase a ticket, and you have to start from scratch each time you want to travel round trip because origin and destination are blank each time. It looks like it’s possible to do this from the schedule but I’m not sure, and it would not be my first choice discoverability wise. Please focus on reducing repetitive steps by allowing “Favorite Routes” with a route flip button similar to the schedule, or a way to store frequent purchases with a “Buy Again” button. This would be a big help.

   Matt.Penn · 30 Aug 2026

2. 1/5Could not log into app

   Have been using it for a few years now. This morning can’t log into the app. Tried with both Apple account and Google account. Both errored out saying the email is already registered. Suspected it’s related to the recent iOS 18.4.1 upgrade. Please fix!!!! I still have 12 tickets associated with the account. I tried again with another gmail account that’s never been used to sign into this app. It worked. So existing account does not work, new ones work. Also please consider add feature to buy ticket without signing into an account and use Apple Pay to pay. This way user could buy a ticket if this problem happens again.

   Youhong · 30 Aug 2026

3. 1/5Still Archaic

   For a transportation service that has been operating for decades, the NY Waterway app is surprisingly outdated and unreliable when it comes to real-time communication. The app is not useful for timely service updates or notifications. When there are service disruptions, alerts and text messages often arrive after the issue has already occurred, making them ineffective for commuters who rely on accurate, real-time information to plan their trips. There also appears to be a breakdown in customer support. When tickets malfunction or service issues are reported through the app or by email, there is rarely—if ever—a response. NY Shuttle buses are terrible. This leaves customers without answers or accountability. This morning, there are known issues on my route, yet there are still no updates in the app. That lack of communication forces riders to find alternative transportation on their own. Today, I’ll be taking the NJ bus instead. For a company with such a long-standing presence in the region, it’s disappointing that no meaningful investment has been made to modernize this app or improve customer communication. Commuters deserve real-time updates, responsive support, and a system they can actually depend on.

   IamInFortLee · 30 Aug 2026

4. 1/5Elimination of 2nd bus on Lower River Rd.

   One of the bean counters at the "Worlds Best Ferry" decided this week that eliminating the second bus on the Lower River Road afternoon run was a fantastic way to cut costs and didn't think we would notice. So now, expect waiting 30 mins at Port Imperial for a crowded bus with no functioning air conditioning (provided there is zero traffic on River Road). The "Civilized Commute" has now become my most UNCIVILIZED option. It was bad enough they eliminated the second bus in the morning but the morning run is easier to time than the afternoon run coming back from work. I am very disappointed as this was truly a convenient commute for me but now with the elimination of the 2nd bus in the afternoon it just isn’t worth the $280 premium and I think I will be switching back to NJ Transit if I now have to deal with this major inconvenience.

   85ZingoGTR · 30 Aug 2026

5. 2/5Room for improvement

   The NY Waterway app gives you the basics in purchasing tickets on the go, checking schedules and even checking the status of your bus. As a customer for NY Waterway for the past year and a half, I use the Bus Locator which tracks the status of your bus arrival. However, to my daily disappointment, the Bus Locator is inconsistent and inaccurate. For example, sometimes you can tell a bus is on its way but you can’t tell which street it’s on for sure. Other times, you see a bus arrive with no indication on the app. As I’m typing this, I’ve been waiting for a NY waterway bus for the past 20 minutes despite a tracking icon displaying its immediate arrival. It’s extremely disappointing to rely on an app that doesn’t work all the time. As I use this app everyday for work, it would be great if there was a fix for this! Thank you.

   Mangiamo · 30 Aug 2026

3.9 1766 ratings · Google Play

1. 5/5

   stress free way to get to Manhattan from New Jersey

   Godfred Ansong · 6 Aug 2026

2. 5/5

   It is the perfect way to get to nyc then there is a bus to get you around the city.Ive been using this ferry since 1995

   Deborah · 6 Aug 2026

3. 5/5

   good!

   daruby pena · 6 Aug 2026

4. 1/5

   unfortunately I'm not sure how to navigate this app

   Bogdan Znak · 6 Aug 2026

5. 1/5

   I would give 0 stars if I could. These boats are dirty, torn seats. No, functioning bathrooms windows open in the winter ice cold, burning hot in the summer. This is a horrible ferry service with a captured audience. People have no choice but to take these boats.

   Keith Greenhouse · 6 Aug 2026

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• 4.136.0 · 4 Apr 2025