The Official MTA App

• Free

Last verified 2 Sep 2026

• Free to download

Last verified 30 Aug 2026

4.4 12564 ratings · App Store

1. 1/5Yikes…

   Last app version was 2 out of 5 stars, this is worse. Love the colors, the sleek look, the longer arrivals/departures lists, and that’s about it. It has the layout and feel of trying to replace Google maps, and honey…why? This is an MTA app, not a tourist brochure map. The direction planing is ridiculous, the maps only show a single selected subway line (not to mention it mixes buses and subways on one map), the default ordering of subways stops is downtown at the top and uptown on the bottom (what!??), instead of a nice small grid of subway lines it’s a long list and no longer brings subway lines that have service updates to the top of the section, several times a train that wasn’t on the arrival list arrived out of nowhere, if there’s no network connection a red box will persist across screens blocking buttons on the bottom, I should be able to see subway stops and transfers without a network connection using the latest cached service updates, there are no customization settings for what or how information is displayed….I could go on. What feedback did they use to make this app because of this is the result….yikes….

   Cardboarddude · 2 Sep 2026

2. 1/5If it ain’t broke…

   Why would you completely change the app? I used to be able to open the app, click on the subway line I needed, scroll down and see when the train was coming. Now there are so many added steps. I have to keep switching to my favorites tab instead of my favorite lines just being there when I open the app, click past a service change alert page and change the direction I need to see EVERYtime. Then I have to push the stop times up to fill the screen because for some reason they added a huge unnecessary map on the subway page. Also the train times are gone. It used to say the scheduled time a train was coming as well as how many minutes away it was. Now it just says how many minutes. We have limited time when trying to catch a train. I just need to open it, make 1 or 2 clicks and see when the train is coming. I used to be able to do that. This new app takes too much to navigate. The whole user interface is just unnecessarily clunky and not user friendly. Simple is always better. I never used the bus part of the app for this same reason and always chose to use the web browser. Now you’ve ruined the subway part. The only positive is that it now supports dark mode. I wish I’d never updated. Please change it back.

   Nelluv · 2 Sep 2026

3. 2/5Looks nice, but old app was much easier and more reliable/accurate

   The layout of this new app is far busier and requires more taps to get the same information as the old app/web platform. For a tourist not in a hurry, that information can be useful, but for a native NYer who needs to get someplace now, fumbling through an app to find the same information can mean missing a train, bus, or transfer. However, the worst part is that estimated arrival times are more often than not, completely wrong. Trains and buses in the app that don’t exist, arrival times being 3-5 minutes off, and travel times between stops completely incorrect (too long or too short). Cross checking with the train arrival signs in stations or at bus stops and checking the web app show me that this app is the issue and somehow is working off different algorithms or data sets to estimate timing. The web app has become quite good and overwhelmingly is the most reliable for arrival times. I’ve resorted to using the web app, because while not perfect, it’s by comparison 5 stars over this. I look forward to some fast updates to fix, at the very least, the missing and incorrect arrival times.

   asnow1190 · 2 Sep 2026

4. 1/5App ruined.

   What used to be a relatively efficient way to check the subway arrival times has now been ruined. I will be in the station standing on a platform, and when I open the app and “nearby stops” auto opens, I have to scroll through multiple bus stops that I don’t care about to find the subway station I am trying to find times for. Busses and trains should be separate, or at least, there should be a way to default filter for one or the other. Additionally, large train hubs have separate dots on the map for the lines at the same station. This makes it incredibly frustrating to find the train line you opened the app to look for when you may already literally be standing on the platform for the train. For example, the Times Sq station has dots for each line that runs through it, and it is unintuitive where to scroll on the map to find the line you are searching for, i.e. you may have found the dot for the 123 but want the dot for the NQRW. Overall, it takes far too many clicks to find the information that should be readily available.

   nhyman41 · 2 Sep 2026

5. 1/5Too complicated, I literally just want to see times

   I usually don’t mind a few tweaks here or there when it come to updates but this was a little much that no one asked for. Like most, I just want to see what time a train is coming. You have to click like 5-7 buttons to figure that out. The old way was straight forward—pick your line and stop and you’ll see the how many minutes AND the estimated time. Personally, I don’t care about the explore button that literally never updates to your location even when you have stable wifi. The status should just have the lines in order, and I missed how when you clicked your line, the service status only took up half the screen with the line in order so you can just find your stop from there. Also, when you finally get to the line you want, I feel like the directions should be swapped . Example, why is the “inwood 207” button start at far rockaway? I understand that’s the direction you’re headed to but it’s a little confusing at first glance in my opinion and I almost have to click the back button each time.

   shanmch · 2 Sep 2026

3.1 7486 ratings · Google Play

1. 5/5

   good application

   Margalise Roche · 30 Aug 2026

2. 3/5

   works ok could be a lot better with more attention to detail

   Kira Nowagirl · 30 Aug 2026

3. 1/5

   Can't see a list of my favorite bus routes. It has become pretty much useless after a recent update. Also, there is no way to see but route with stops

   Konstantin Klokachev · 30 Aug 2026

4. 1/5

   Apparently we're jokes to these people. been standing for 29 minutes says the next bus is in 30 minutes then suddenly it's 5 minutes. the bus arrives and I guess it's a ghost bus cause there's nothing there. Fix yourselves.

   Kay P. · 30 Aug 2026

5. 4/5

   It's workinv crazy. No more like before. I chnged my phone and installed and updated but still the same. Guess someone from mta must check It's service everyday as most of our schedules depends on It's accuracy of time.

   ashfaque hasan · 30 Aug 2026

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• 4.21.0 · 25 Aug 2026