Citi Bike

• Free

Last verified 31 Jul 2026

• Free to download

Last verified 29 Jul 2026

3.9 3925 ratings · App Store

1. 2/5good service mediocre app

   Good: • Lots of stations generally near where you want to go. • reduces my commute from 45 mins to 30 mins by substituting a 10 minute walk to a bad local train to a 10 minute bike+walk to an amazing transit hub with more direct subway service to more locations. Issues: • Station capacity tags render on top of location indicator on map and are the same color making locating yourself on the map difficult when near a station that might be around the corner or something. • One way street direction arrows render poorly or not at all when the street is minor and there is a bike lane. These need to render more prominently, perhaps adjacent to the street vector. • Older versions of the app allowed selecting a destination dock station as a navigation end point or simply showing dock stations near your destination and selecting one prior to offering a route. This helps riders choose a station more likely to have spots near popular destinations or away from dangerous routes. This should be brought back or configurable as an option if some users prefer the simplicity of typing in a destination and just going. • Would prefer showing dock and bike availability together a different color or added icon could indicate whether any e-bikes are available but simply display num bikes and open docks rather than num bikes and num e-bikes. • Citibike service technicians frequently park vans in non-parking protected bike lanes when room exists on the roadway to not do so. • more stations should be equipped with tire pumps

   Hopefully nick not taken · 31 Jul 2026

2. 1/5Major systemic problems may trap you with a bike and extra payments

   This sounds great until you try it. Rather than the awesome systems of other cities where you can leave the bike anywhere, here you must travel between docking stations even though the bikes are not electric. What this means practically is there MUST be an open dock or else you are stuck with the bike and paying for it even if you are done riding. If you are not lucky as we were not, every dock in the area was full or filled up just before we arrived. When you finally dock, it may be far out of your way negating the benefit of riding and causing you to miss you extremely expensive or important activity. We also had trips where because of docking issues, we had the bike for SECONDS over 30 minutes (didn’t even hit 31 minutes) and were charged the extra $4. This nickel and diming essentially easily adds up to double or triple the price until we found it would have been faster and cheaper to take an Uber. Suggest to avoid and make them come up with a better business model.

   MorpheusJudicator · 31 Jul 2026

3. 1/5Cancelling Membership

   It seems not possible or extremely hard to cancel memberships online. While logged in and going to Help-cancel membership, they tell you to log in and follow the link to - manage auto renew -, you go to that link and it tells you to log in and follow the link to - manage auto renew (again I was already logged in on then site). At one point it seemed I accomplished turning off auto renew but then still go auto renewed an month later and the next month............ Finally called after diving into the internet to find their hard to find customer service phone number on a Blog.... and asked to just delete me account. They said they couldn’t do that and had to hold onto my information which I assume also include my credit card they keep charging..... um Why?? I will never citibike again in my life long or short. Unnecessary to make this so difficult. U win this one. Seems like it could be a good company as it rent shares bicycles but to go to this length to just cancel my membership speaks volumes of why CitiBike one of the good guys. It’s over citibike, just let me go.

   Svensie@88 · 31 Jul 2026

4. 1/5Could not be more displeased

   I think citibike is an awesome tool for people to commute and get places when the trains/buses/cabs, or walking, aren’t portions. I have my own bike but it’s been getting maintenance, so I decided to try out the citibike for the first time. The gear system on these things really isn’t that great, you can pedal very hard but not really cover that much ground like a true bike. Also on my second time ever, the bike would not lock in the station...it was 3 am, and the subways and buses were not operating properly. The man on the phone told me to go to another station where there were 5 docks a few blocks away. I get there and there was only one dock and Again, the bike would not lock! I was starting to get charged overage, so I called again and asked what I could do, and I was told unfortunately I had to go to another station. I said that I was just told to go to THIS station but that the guy was wrong because there was only one dock and that I just wanted to be refunded and if I could just leave the bike but that I couldn’t leave the Bike because I would get charged for damages ....he then hung up on me. I called ONE last time and the lady said that she would send me an email, that, if I DO get charged, the email will basically cover me. I cannot wait to delete this app and my account...just waiting to make sure I don’t get charged some ridiculous fee....never riding citibike again.

   ssssfffffff · 31 Jul 2026

5. 4/5Not worth the money anymore

   It was great during height of quarantine. So good for my mental health and got me back into the habit of commuter biking, but the cost is ridiculous. There should be a better membership option for NYers. With the amount I bike (and I would even more if it weren't for cost), I calculated and it's way cheaper for me to buy a great $1000 bike in installments AND a storage unit a block from me than the cost of using Citi e-bikes. And then at least I own it. The regular bikes are unuseable even to my experienced biking friends who bike into the Catskills from BK. They are incredibly heavy and also not worth the price. I guess it's good for the occassional bikers or if friends are in town. But there is no benefit to it as a public transit alternative. It's such a shame. There also should be a way to get helmuts. The number of people biking now with no protection is not good. Get Mips!

   bmc121389 · 31 Jul 2026

4.6 6682 ratings · Google Play

1. 1/5

   Got banned without explanation or recourse when I literally never even rented a bike. Customer service took 2 days to respond and did not know or would not explain where the ban came from.

   Jonathan Warner · 29 Jul 2026

2. 2/5

   Latest versions have caused the map on city explorer to crash before it is able to load all visible stations. Crashes every time. I would like an easier way to keep track of all the stations I've visited across the city, and the bare minimum would be to not have the app crash every time I load this map

   Abrahan Cruz · 29 Jul 2026

3. 1/5

   way too expensive. I tried paying the day rate and it kept telling me my payment was denied, when it finally checked out a bike for me, I thought it worked. turns out it charged me per ride everytime I took out a bike, charged me everytime I unlocked one, and charged me over $25 for a quick ride, instead of just capping at a day rate. what an absolute scam, just take the subway, cause Lyft is trying to tank this service so people order car rides. soulless. the bikes are fine, the service is bad.

   Adam L · 29 Jul 2026

4. 2/5

   Untrustworthy. Some conventions are simple and clear, such as when you click the close button in a dialogue, it doesn't proceed to the next step. When choosing between day pass or pay and go, I clicked the close button so I could research the difference, but instead it just started the rental straight away, incurring the $5 rental fee before I agreed. Dark pattern. Bad work.

   Jamie Ridyard · 29 Jul 2026

5. 5/5

   easier to set up than k though and the particular bike i got eas pretty good too.

   Rawlson Lawrence · 29 Jul 2026

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• 2026.28.3.1784705181 · 24 Jul 2026