Now Mobile

Name: Now Mobile
Rating: 4.7 (2295 reviews)
Author: ServiceNow

by ServiceNow

iPhone · iPad

Active Last checked 4 Sep 2026

App Store ↗

Quick verdict

What it is: Store information collected; independent summary not yet available.
At a glance: Free to download

Categories and search queries

Official categories

Business
Productivity

AppCorpus categories

Key functions

Function	Availability	Access	Scope	Evidence
Free app	Yes	Free	—	Store published

Screens

App Store

18 store screenshots

Pricing & paywalls

App Store

Shown for US

Free

Last verified 4 Sep 2026

Ratings & reviews

App Store

Shown for US

4.7 2295 ratings · App Store

5/5ServiceNow Ticketing
I have not personally experienced any bugs or quirks about the application. After years of using the website to submit and email to follow up with tickets, it has been a great experience submitting tickets, following up with and adding comments to tickets from the app. Even the simple ability to take a picture of something from your phone to attach to a ticket is so much easier than having to take a picture, email it to yourself and then uploading it saves so much time. If I did ever run into a bug or something non intuitive, the app would still receive a five star rating just because of ease of use as how it used to be.

Scott - GC Market Trainer · 4 Sep 2026
1/5Chat function is awful!!! “Developer response” was useless
Developer response only reiterated exactly what was complained about below - a clear indication of exactly why the below mentioned problems were coded into the app in the first place and why testing is clearly not finding or perhaps not having any authority to require that it gets fixed. Problems: the app keeps sending me an iOS notification that the chat was closed (“due to inactivity this session will be closed” AND shows a badge on the notifications icon at top tight inside this app). Everytime I tap to see the notification, it opens a NEW chat - this is a never-ending loop. Also the chat text box only shows two lines of typed text ... I can never see what I’m typing - or even correct text - especially necessary since it is not using standard auto correct or auto text suggestions !!!!! this chat function is angering. and then, as if that is not bad enough, I use the Settings/give feedback menu inside the app and it just takes me through a couple popups that says to contact my system administrator with a button to press OK - that’s a joke - terrible UX!

Steel Drums · 4 Sep 2026
1/5Very Limited Use
I was hoping this app would provide more convenience away from my desktop, but in practice, it has been very limited to the point of being almost useless. Currently, I only use it to respond to iOS notifications, which takes me to the item number in the app. If I lose the notification or it doesn’t come in, I have no way of finding the item number. I can’t access my review/approval or even conduct a basic search from within the app. Which mean in many cases, I have to go back to my desktop, which is time-consuming due to the multiple layers I have to log into. This app misses the mark for me. I tried to submit feedback and was prompted to contact a sysadmin. Really? They didn’t make the app, so why would they care? Unless they are configuring what is available in the app, leading to a subpar experience. Who knows? And who cares I’m not going to attempt to navigate that maze. But right now, it’s very disappointing.

JESUS_IS_LORD2314 · 4 Sep 2026
5/5Much easier to use while working.
Making claims is extremely difficult when my hand held is being used to place an order. With the now app on my phone, I am able to take photos for my credits with ease when the product is on hand and upload them directly into the app on my phone. Also, the system finally is connecting with my orders and pulling correct invoice numbers for the first time all year. Thank you for this update.

4and20blackbird · 4 Sep 2026
4/5Great but with a quirk
I like the usability of the app and that I am able to keep up with company requests while away from my computer. The quirk I mentioned is that I have cleared all my alerts and notifications but the app badge count is still at 2. I cannot clear whatever is keeping the badge count alive!

KBJ5 · 4 Sep 2026

Privacy & accessibility

App Store

Privacy

Data Linked to You — Analytics — Identifiers — User ID Developer declared
Data Linked to You — Analytics — Location — Coarse Location Developer declared
Data Linked to You — Analytics — Search History Developer declared
Data Linked to You — App Functionality — Identifiers — Device ID Developer declared
Data Linked to You — App Functionality — Identifiers — User ID Developer declared
Data Linked to You — App Functionality — Location — Coarse Location Developer declared
Data Linked to You — App Functionality — Search History Developer declared
Data Linked to You — Product Personalization — Identifiers — User ID Developer declared
Data Linked to You — Product Personalization — Location — Coarse Location Developer declared
Data Linked to You — Product Personalization — Search History Developer declared
Data Linked to You — Identifiers Developer declared
Data Linked to You — Location Developer declared
Data Linked to You — Search History Developer declared
Data Not Linked to You — Analytics — Usage Data — Product Interaction Developer declared
Data Not Linked to You — Analytics — User Content — Photos or Videos Developer declared
Data Not Linked to You — App Functionality — Diagnostics — Crash Data Developer declared
Data Not Linked to You — App Functionality — Diagnostics — Performance Data Developer declared
Data Not Linked to You — App Functionality — User Content — Audio Data Developer declared
Data Not Linked to You — App Functionality — User Content — Photos or Videos Developer declared
Data Not Linked to You — Diagnostics Developer declared
Data Not Linked to You — Usage Data Developer declared
Data Not Linked to You — User Content Developer declared

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Accessibility

Dark Interface — SUPPORTED Store published
Differentiate Without Color Alone — SUPPORTED Store published
Larger Text — SUPPORTED Store published
Sufficient Contrast — SUPPORTED Store published
Voice Control — SUPPORTED Store published
VoiceOver — SUPPORTED Store published

Versions

App Store

20.1.1
Fixed · Deep links to embedded web pages Detailed release notes can be found on the ServiceNow product documentation website.
20.2.0
Fixed • Multi-Instance login does not work on iOS Agent Intune • Deep links in certain formats do not redirect properly • iOS web search design issues Detailed release notes can be found on the ServiceNow product documentation website.
20.2.1
Bug fixes and general improvements
20.3.0
Now Assist Virtual Agent • Support for KG Inline Citations & View Records • Web Search Responses with Citations and Sources • Multi Modal DocQnA • Dynamic Step Loader Now Assist Search • Synthesized Responses & Streaming from Search Results • Suggested Search Results • Attachment & External Content in Standard Search Results Fixed • The user receives push notifications after logging out of Now Agent • The Chat icon is unresponsive upon returning to chat after deleting an attachment • Web session timeout causes an infinite loop • Overlapping cards in the record section of ALP in Now Assist Virtual Agent Detailed release notes can be found on the ServiceNow product documentation website.
20.3.1
• Fixed citation & formatting issues for synthesized response in Search • Fixed an issue for managing the Microsoft Edge browser via Intune
20.4.0
Fixed: • Intermittent fetch errors when submitting records • Unresponsive chat icon after returning to a chat • AppAuth isn't launching Safari when the default browser isn’t Safari • Allow the ability to turn off the ‘Ask a Follow Up’ feature in Enhanced Chat • Other performance improvements and minor bug fixes Detailed release notes can be found on the ServiceNow product documentation website.
20.4.1
Fixed: • Rendering charts on iOS 26 Detailed release notes can be found on the ServiceNow product documentation website.
20.4.2
Fixed issue with duplicate offline attachments for certain configurations
20.5.0
Fixed • Data Visualization Single score on the Mobile app displays an error on iOS 26 • The user is unable to use push actions due to an API error • The Now Mobile app crashes when attempting to reserve a workspace • The user can’t open an external link via a notification Detailed release notes can be found on the ServiceNow product documentation website.
20.6.0
Fixed: • Attachments uploaded in offline mode are not visible once back online • Smart Assessment questionnaire responses are not retained • An ‘Email’ smart button doesn’t open in the default email app • A step loader is incorrectly displayed after a Virtual Agent response • Manually complete long forms and questionnaires resulting in slower inefficient user experience • Mobile supports custom languages • Voice-to-text in search and Now Assist Virtual Agent • Prominent action button that allows access to Now Assist or other global functions directly from the tab bar • Input form screen with AI Lens integration • Updated UI of standard search results page for refining search results and quickly finding the most relevant information with additional search result filters • New welcome page, org chart support and Doc QnA enhancements in Now Assist Virtual Agent Detailed release notes can be found on the ServiceNow product documentation website.
20.7.0
Fixed • There is a gap in the title of the first choice in an inline choice field • On the Parameters screen, long descriptions are cut when the device is rotated Detailed release notes can be found on the ServiceNow product documentation website.
21.0.0
Fixed • Bubble buttons appear to overlap • The Granular Delegation plugin causes dates to appear truncated • Error when using the 'Accept'/'Reject' notification actions for parts-sourcing flow • User can’t select a ‘Choice’ on a scripted input form if the previous page has slider inputs • Some interactive elements are read out without a role by screen readers • Theme coloring issues Detailed release notes can be found on the ServiceNow product documentation website.
21.0.1
This update provides important bug fixes and updates and is recommended for all users. Detailed release notes can be found on the ServiceNow product documentation website.
21.0.2
• Fixed an issue where the form screen was not refreshing • Fixed an issue where the Activity stream displayed items out of order • Fixed profile images-related issues on the search results page resolved
21.1.0
Fixed: · The activity stream is not sorted in descending order · Performing write-back actions on work order tasks reduces app performance · Category icons on Now Mobile don’t load properly · Card sizes don't align with the font selection made by the user · Highlight color does not appear around carousel cards · A welcome image erroneously appears at the top of the screen · A field remains highlighted after dismissing a confirmation message · Carriage return suffix is not removed on barcode scans · The 'Set to Ready' option is missing for IGT task in Guided Task screen · Issues opening a record address from a URL link in Apple Maps · Barcode input text of type 'Accessibility' isn't visible when text is large · Synthesized response markdown table is not supported in virtual agent · Search gap of displaying a chat button on catalog standard search results to navigate users to virtual agent · Support the new AI gradient colors for all AI experiences · Updated reasoning messages UI in Now Assist Virtual Agent Detailed release notes can be found on the ServiceNow product documentation website.
21.1.1
Fixed: · Start Travel and Start Work footer buttons were unresponsive Detailed release notes can be found on the ServiceNow product documentation website.
21.2.0 (251230090000.1512)
Fixed: · Catalog icons are not displayed when the short description is long · Catalog items without icons don’t align with catalog items that have them · Video player configuration error when opening a ‘Campaign’ · 'Start travel' and 'Start work' footer actions don't work properly · The error 'Agent.NowAPIError' appears intermittently · Quick Action Function instance not visible on the launcher screen · Incorrect date type value displayed on the Input Form screen Enhancement: · Support added for pre-login header login button visibility control Detailed release notes can be found on the ServiceNow product documentation website.
21.3.0
Fixed: • Default date in the reservation screen is set to yesterday instead of today • Mobile device date does not match the date displayed in the platform • App crashes while uploading files in impersonation mode • Error when an action has a parameter screen and auto-redirect is configured • Failure to reload a page when refreshing after a timeout • 'Submit'/'Cancel' buttons freeze following a writeback error on an action item form • The 'Filter' button is hidden when more than one item is displayed • A 'Change Instance Alert' displays when a notification is selected in the 'Notifications' tab • Smart assessment crashes when a descriptive element is set as richText • An offline new-defect form photo is not visible in the Attachments/Activity Stream until sync Enhancement: • Introduced shared device mode, allowing multiple users to log into the same instance • Allowed users to continue and end the Voice Agent calls when backgrounding the app • Enhanced the 'Add Account' screen UI Detailed release notes can be found on the ServiceNow product documentation website
21.3.1
Fixed: - Accessibility VoiceOver issues - Push notification redirection issue
21.4.0
New: • Attachments can be configured to upload in the background while using the app • UI Rules can be validated on form submissions • Multiple filetypes can be uploaded to AI Lens • Support for new Now Assist Premium Chat experience Fixed: • Crash in Firebase in CalendarStore • Unable to mention users in the Activity Stream in Japanese • Smart routing of List, Form, and KB links to apps doesn't work • A blank page is returned when searching for key words • Focus does not consistently start at the top of the page when selecting a location • The Question Circle icon doesn’t display correctly Detailed release notes can be found on the ServiceNow product documentation website.
21.5.0
Fixed: -Smart assessment attachment upload fails and an unanswered question error appears on 'Submit' -Captured image attachments saved in Display P3 color space cause color shift in non-color-managed viewers -Mobile questionnaires details text under the question is cut-off Detailed release notes can be found on the ServiceNow product documentation website.
21.5.1
Fixed: -Smart assessment attachment upload fails and an unanswered question error appears on 'Submit' -Captured image attachments saved in Display P3 color space cause color shift in non-color-managed viewers -Mobile questionnaires details text under the question is cut-off -Images failing to upload Detailed release notes can be found on the ServiceNow product documentation website.
21.5.2
Fixed: -Smart assessment attachment upload fails and an unanswered question error appears on 'Submit' -Captured image attachments saved in Display P3 color space cause color shift in non-color-managed viewers -Mobile questionnaires details text under the question is cut-off -Images failing to upload -Unresponsive app when Face ID and access PIN enabled Detailed release notes can be found on the ServiceNow product documentation website.
22.0.0
New: - Liquid Glass design updates across the mobile experience - Introducing ServiceNow Otto across mobile experiences - Redesigned settings screen with modern interface and expandable sections Fixed: - Push notifications redirect to a screen that reads ‘No data' - Error is thrown when user selects a chart from the ALP - Icon badge notification count is not cleared after notifications are read remotely - Images captured in-app are changed from portrait to landscape - Smart routing from list, form, and KB links to apps doesn't work - Focus does not start at the beginning of the page when selecting a location - Enhanced Chat citation links don’t work properly - Mobile questionnaire details text is cut off under the question - Smart assessment attachment upload fails on first attempt - A blank screen is observed on login despite successful authentication - Users can't be mentioned in the Activity Stream in Japanese - The checklist details screen is greyed out even if the ‘Available offline’ option is on - Submitting a secondary IFS causes attachments added to the original one to disappear - Images captured by the app camera or uploaded to a work order task have no geolocation data Detailed release notes can be found on the ServiceNow product documentation website.
22.0.1 · 11 Aug 2026
New: - Liquid Glass design updates across the mobile experience - Introducing ServiceNow Otto across mobile experiences - Redesigned settings screen with modern interface and expandable sections Fixed: - Push notifications redirect to a screen that reads ‘No data' - Error is thrown when user selects a chart from the ALP - Icon badge notification count is not cleared after notifications are read remotely - Images captured in-app are changed from portrait to landscape - Smart routing from list, form, and KB links to apps doesn't work - Focus does not start at the beginning of the page when selecting a location - Enhanced Chat citation links don’t work properly - Mobile questionnaire details text is cut off under the question - Smart assessment attachment upload fails on first attempt - A blank screen is observed on login despite successful authentication - Users can't be mentioned in the Activity Stream in Japanese - The checklist details screen is greyed out even if the ‘Available offline’ option is on - Submitting a secondary IFS causes attachments added to the original one to disappear - Images captured by the app camera or uploaded to a work order task have no geolocation data - Fix camera not showing on legacy form screens Detailed release notes can be found on the ServiceNow product documentation website.

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Availability by market

No LIVE observation for GB yet.

Data quality & evidence

Page completeness: Live store listing
Last verified: 4 Sep 2026
Sources: App Store

Independent summary has not been published yet.

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Compare Now Mobile with Replicon - Timesheets with GPS.

View JSON

GET /api/v3/apps/1469616608

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      "average": 4.7,
      "count": 2295,
      "market": "gb",
      "observed_at": "2026-09-04",
      "reviews": [
        {
          "rating": 5,
          "title": "ServiceNow Ticketing",
          "body": "I have not personally experienced any bugs or quirks about the application. After years of using the website to submit and email to follow up with tickets, it has been a great experience submitting tickets, following up with and adding comments to tickets from the app. Even the simple ability to take a picture of something from your phone to attach to a ticket is so much easier than having to take a picture, email it to yourself and then uploading it saves so much time. If I did ever run into a bug or something non intuitive, the app would still receive a five star rating just because of ease of use as how it used to be.",
          "author": "Scott - GC Market Trainer",
          "date": "4 Sep 2026"
        },
        {
          "rating": 1,
          "title": "Chat function is awful!!! “Developer response” was useless",
          "body": "Developer response only reiterated exactly what was complained about below - a clear indication of exactly why the below mentioned problems were coded into the app in the first place and why testing is clearly not finding or perhaps not having any authority to require that it gets fixed. Problems: the app keeps sending me an iOS notification that the chat was closed (“due to inactivity this session will be closed” AND shows a badge on the notifications icon at top tight inside this app). Everytime I tap to see the notification, it opens a NEW chat - this is a never-ending loop. Also the chat text box only shows two lines of typed text ... I can never see what I’m typing - or even correct text - especially necessary since it is not using standard auto correct or auto text suggestions !!!!! this chat function is angering. and then, as if that is not bad enough, I use the Settings/give feedback menu inside the app and it just takes me through a couple popups that says to contact my system administrator with a button to press OK - that’s a joke - terrible UX!",
          "author": "Steel Drums",
          "date": "4 Sep 2026"
        },
        {
          "rating": 1,
          "title": "Very Limited Use",
          "body": "I was hoping this app would provide more convenience away from my desktop, but in practice, it has been very limited to the point of being almost useless. Currently, I only use it to respond to iOS notifications, which takes me to the item number in the app. If I lose the notification or it doesn’t come in, I have no way of finding the item number. I can’t access my review/approval or even conduct a basic search from within the app. Which mean in many cases, I have to go back to my desktop, which is time-consuming due to the multiple layers I have to log into. This app misses the mark for me. I tried to submit feedback and was prompted to contact a sysadmin. Really? They didn’t make the app, so why would they care? Unless they are configuring what is available in the app, leading to a subpar experience. Who knows? And who cares I’m not going to attempt to navigate that maze. But right now, it’s very disappointing.",
          "author": "JESUS_IS_LORD2314",
          "date": "4 Sep 2026"
        },
        {
          "rating": 5,
          "title": "Much easier to use while working.",
          "body": "Making claims is extremely difficult when my hand held is being used to place an order. With the now app on my phone, I am able to take photos for my credits with ease when the product is on hand and upload them directly into the app on my phone. Also, the system finally is connecting with my orders and pulling correct invoice numbers for the first time all year. Thank you for this update.",
          "author": "4and20blackbird",
          "date": "4 Sep 2026"
        },
        {
          "rating": 4,
          "title": "Great but with a quirk",
          "body": "I like the usability of the app and that I am able to keep up with company requests while away from my computer. The quirk I mentioned is that I have cleared all my alerts and notifications but the app badge count is still at 2. I cannot clear whatever is keeping the badge count alive!",
          "author": "KBJ5",
          "date": "4 Sep 2026"
        }
      ]
    }
  ],
  "privacy": [
    {
      "store": "apple",
      "declarations": [
        {
          "title": "Data Linked to You",
          "detail": "Analytics — Identifiers — User ID",
          "source": "Developer declared"
        },
        {
          "title": "Data Linked to You",
          "detail": "Analytics — Location — Coarse Location",
          "source": "Developer declared"
        },
        {
          "title": "Data Linked to You",
          "detail": "Analytics — Search History",
          "source": "Developer declared"
        },
        {
          "title": "Data Linked to You",
          "detail": "App Functionality — Identifiers — Device ID",
          "source": "Developer declared"
        },
        {
          "title": "Data Linked to You",
          "detail": "App Functionality — Identifiers — User ID",
          "source": "Developer declared"
        },
        {
          "title": "Data Linked to You",
          "detail": "App Functionality — Location — Coarse Location",
          "source": "Developer declared"
        },
        {
          "title": "Data Linked to You",
          "detail": "App Functionality — Search History",
          "source": "Developer declared"
        },
        {
          "title": "Data Linked to You",
          "detail": "Product Personalization — Identifiers — User ID",
          "source": "Developer declared"
        },
        {
          "title": "Data Linked to You",
          "detail": "Product Personalization — Location — Coarse Location",
          "source": "Developer declared"
        },
        {
          "title": "Data Linked to You",
          "detail": "Product Personalization — Search History",
          "source": "Developer declared"
        },
        {
          "title": "Data Linked to You",
          "detail": "Identifiers",
          "source": "Developer declared"
        },
        {
          "title": "Data Linked to You",
          "detail": "Location",
          "source": "Developer declared"
        },
        {
          "title": "Data Linked to You",
          "detail": "Search History",
          "source": "Developer declared"
        },
        {
          "title": "Data Not Linked to You",
          "detail": "Analytics — Usage Data — Product Interaction",
          "source": "Developer declared"
        },
        {
          "title": "Data Not Linked to You",
          "detail": "Analytics — User Content — Photos or Videos",
          "source": "Developer declared"
        },
        {
          "title": "Data Not Linked to You",
          "detail": "App Functionality — Diagnostics — Crash Data",
          "source": "Developer declared"
        },
        {
          "title": "Data Not Linked to You",
          "detail": "App Functionality — Diagnostics — Performance Data",
          "source": "Developer declared"
        },
        {
          "title": "Data Not Linked to You",
          "detail": "App Functionality — User Content — Audio Data",
          "source": "Developer declared"
        },
        {
          "title": "Data Not Linked to You",
          "detail": "App Functionality — User Content — Photos or Videos",
          "source": "Developer declared"
        },
        {
          "title": "Data Not Linked to You",
          "detail": "Diagnostics",
          "source": "Developer declared"
        },
        {
          "title": "Data Not Linked to You",
          "detail": "Usage Data",
          "source": "Developer declared"
        },
        {
          "title": "Data Not Linked to You",
          "detail": "User Content",
          "source": "Developer declared"
        }
      ],
      "accessibility": [
        {
          "title": "Dark Interface",
          "detail": "SUPPORTED",
          "source": "Store published"
        },
        {
          "title": "Differentiate Without Color Alone",
          "detail": "SUPPORTED",
          "source": "Store published"
        },
        {
          "title": "Larger Text",
          "detail": "SUPPORTED",
          "source": "Store published"
        },
        {
          "title": "Sufficient Contrast",
          "detail": "SUPPORTED",
          "source": "Store published"
        },
        {
          "title": "Voice Control",
          "detail": "SUPPORTED",
          "source": "Store published"
        },
        {
          "title": "VoiceOver",
          "detail": "SUPPORTED",
          "source": "Store published"
        }
      ]
    }
  ],
  "changes": [
    {
      "store": "apple",
      "version": "20.1.1",
      "released_at": null,
      "notes": "Fixed · Deep links to embedded web pages Detailed release notes can be found on the ServiceNow product documentation website."
    },
    {
      "store": "apple",
      "version": "20.2.0",
      "released_at": null,
      "notes": "Fixed • Multi-Instance login does not work on iOS Agent Intune • Deep links in certain formats do not redirect properly • iOS web search design issues Detailed release notes can be found on the ServiceNow product documentation website."
    },
    {
      "store": "apple",
      "version": "20.2.1",
      "released_at": null,
      "notes": "Bug fixes and general improvements"
    },
    {
      "store": "apple",
      "version": "20.3.0",
      "released_at": null,
      "notes": "Now Assist Virtual Agent • Support for KG Inline Citations & View Records • Web Search Responses with Citations and Sources • Multi Modal DocQnA • Dynamic Step Loader Now Assist Search • Synthesized Responses & Streaming from Search Results • Suggested Search Results • Attachment & External Content in Standard Search Results Fixed • The user receives push notifications after logging out of Now Agent • The Chat icon is unresponsive upon returning to chat after deleting an attachment • Web session timeout causes an infinite loop • Overlapping cards in the record section of ALP in Now Assist Virtual Agent Detailed release notes can be found on the ServiceNow product documentation website."
    },
    {
      "store": "apple",
      "version": "20.3.1",
      "released_at": null,
      "notes": "• Fixed citation & formatting issues for synthesized response in Search • Fixed an issue for managing the Microsoft Edge browser via Intune"
    },
    {
      "store": "apple",
      "version": "20.4.0",
      "released_at": null,
      "notes": "Fixed: • Intermittent fetch errors when submitting records • Unresponsive chat icon after returning to a chat • AppAuth isn't launching Safari when the default browser isn’t Safari • Allow the ability to turn off the ‘Ask a Follow Up’ feature in Enhanced Chat • Other performance improvements and minor bug fixes Detailed release notes can be found on the ServiceNow product documentation website."
    },
    {
      "store": "apple",
      "version": "20.4.1",
      "released_at": null,
      "notes": "Fixed: • Rendering charts on iOS 26 Detailed release notes can be found on the ServiceNow product documentation website."
    },
    {
      "store": "apple",
      "version": "20.4.2",
      "released_at": null,
      "notes": "Fixed issue with duplicate offline attachments for certain configurations"
    },
    {
      "store": "apple",
      "version": "20.5.0",
      "released_at": null,
      "notes": "Fixed • Data Visualization Single score on the Mobile app displays an error on iOS 26 • The user is unable to use push actions due to an API error • The Now Mobile app crashes when attempting to reserve a workspace • The user can’t open an external link via a notification Detailed release notes can be found on the ServiceNow product documentation website."
    },
    {
      "store": "apple",
      "version": "20.6.0",
      "released_at": null,
      "notes": "Fixed: • Attachments uploaded in offline mode are not visible once back online • Smart Assessment questionnaire responses are not retained • An ‘Email’ smart button doesn’t open in the default email app • A step loader is incorrectly displayed after a Virtual Agent response • Manually complete long forms and questionnaires resulting in slower inefficient user experience • Mobile supports custom languages • Voice-to-text in search and Now Assist Virtual Agent • Prominent action button that allows access to Now Assist or other global functions directly from the tab bar • Input form screen with AI Lens integration • Updated UI of standard search results page for refining search results and quickly finding the most relevant information with additional search result filters • New welcome page, org chart support and Doc QnA enhancements in Now Assist Virtual Agent Detailed release notes can be found on the ServiceNow product documentation website."
    },
    {
      "store": "apple",
      "version": "20.7.0",
      "released_at": null,
      "notes": "Fixed • There is a gap in the title of the first choice in an inline choice field • On the Parameters screen, long descriptions are cut when the device is rotated Detailed release notes can be found on the ServiceNow product documentation website."
    },
    {
      "store": "apple",
      "version": "21.0.0",
      "released_at": null,
      "notes": "Fixed • Bubble buttons appear to overlap • The Granular Delegation plugin causes dates to appear truncated • Error when using the 'Accept'/'Reject' notification actions for parts-sourcing flow • User can’t select a ‘Choice’ on a scripted input form if the previous page has slider inputs • Some interactive elements are read out without a role by screen readers • Theme coloring issues Detailed release notes can be found on the ServiceNow product documentation website."
    },
    {
      "store": "apple",
      "version": "21.0.1",
      "released_at": null,
      "notes": "This update provides important bug fixes and updates and is recommended for all users. Detailed release notes can be found on the ServiceNow product documentation website."
    },
    {
      "store": "apple",
      "version": "21.0.2",
      "released_at": null,
      "notes": "• Fixed an issue where the form screen was not refreshing • Fixed an issue where the Activity stream displayed items out of order • Fixed profile images-related issues on the search results page resolved"
    },
    {
      "store": "apple",
      "version": "21.1.0",
      "released_at": null,
      "notes": "Fixed: · The activity stream is not sorted in descending order · Performing write-back actions on work order tasks reduces app performance · Category icons on Now Mobile don’t load properly · Card sizes don't align with the font selection made by the user · Highlight color does not appear around carousel cards · A welcome image erroneously appears at the top of the screen · A field remains highlighted after dismissing a confirmation message · Carriage return suffix is not removed on barcode scans · The 'Set to Ready' option is missing for IGT task in Guided Task screen · Issues opening a record address from a URL link in Apple Maps · Barcode input text of type 'Accessibility' isn't visible when text is large · Synthesized response markdown table is not supported in virtual agent · Search gap of displaying a chat button on catalog standard search results to navigate users to virtual agent · Support the new AI gradient colors for all AI experiences · Updated reasoning messages UI in Now Assist Virtual Agent Detailed release notes can be found on the ServiceNow product documentation website."
    },
    {
      "store": "apple",
      "version": "21.1.1",
      "released_at": null,
      "notes": "Fixed: · Start Travel and Start Work footer buttons were unresponsive Detailed release notes can be found on the ServiceNow product documentation website."
    },
    {
      "store": "apple",
      "version": "21.2.0 (251230090000.1512)",
      "released_at": null,
      "notes": "Fixed: · Catalog icons are not displayed when the short description is long · Catalog items without icons don’t align with catalog items that have them · Video player configuration error when opening a ‘Campaign’ · 'Start travel' and 'Start work' footer actions don't work properly · The error 'Agent.NowAPIError' appears intermittently · Quick Action Function instance not visible on the launcher screen · Incorrect date type value displayed on the Input Form screen Enhancement: · Support added for pre-login header login button visibility control Detailed release notes can be found on the ServiceNow product documentation website."
    },
    {
      "store": "apple",
      "version": "21.3.0",
      "released_at": null,
      "notes": "Fixed: • Default date in the reservation screen is set to yesterday instead of today • Mobile device date does not match the date displayed in the platform • App crashes while uploading files in impersonation mode • Error when an action has a parameter screen and auto-redirect is configured • Failure to reload a page when refreshing after a timeout • 'Submit'/'Cancel' buttons freeze following a writeback error on an action item form • The 'Filter' button is hidden when more than one item is displayed • A 'Change Instance Alert' displays when a notification is selected in the 'Notifications' tab • Smart assessment crashes when a descriptive element is set as richText • An offline new-defect form photo is not visible in the Attachments/Activity Stream until sync Enhancement: • Introduced shared device mode, allowing multiple users to log into the same instance • Allowed users to continue and end the Voice Agent calls when backgrounding the app • Enhanced the 'Add Account' screen UI Detailed release notes can be found on the ServiceNow product documentation website"
    },
    {
      "store": "apple",
      "version": "21.3.1",
      "released_at": null,
      "notes": "Fixed: - Accessibility VoiceOver issues - Push notification redirection issue"
    },
    {
      "store": "apple",
      "version": "21.4.0",
      "released_at": null,
      "notes": "New: • Attachments can be configured to upload in the background while using the app • UI Rules can be validated on form submissions • Multiple filetypes can be uploaded to AI Lens • Support for new Now Assist Premium Chat experience Fixed: • Crash in Firebase in CalendarStore • Unable to mention users in the Activity Stream in Japanese • Smart routing of List, Form, and KB links to apps doesn't work • A blank page is returned when searching for key words • Focus does not consistently start at the top of the page when selecting a location • The Question Circle icon doesn’t display correctly Detailed release notes can be found on the ServiceNow product documentation website."
    }
  ],
  "alternatives": [
    {
      "app_id": 462289490,
      "name": "Replicon - Timesheets with GPS",
      "url": "https://appcorpus.com/apps/replicon-timesheets-with-gps-462289490",
      "reason": "Same category + similar ratings"
    },
    {
      "app_id": 1285672691,
      "name": "Wheels Mobile Assistant",
      "url": "https://appcorpus.com/apps/wheels-mobile-assistant-1285672691",
      "reason": "Same category + similar ratings"
    },
    {
      "app_id": 426562526,
      "name": "SAP SuccessFactors Mobile",
      "url": "https://appcorpus.com/apps/sap-successfactors-mobile-426562526",
      "reason": "Same category + similar ratings"
    },
    {
      "app_id": 719171358,
      "name": "Intune Company Portal",
      "url": "https://appcorpus.com/apps/intune-company-portal-719171358",
      "reason": "Same category + similar ratings"
    }
  ],
  "evidence_summary": {
    "index_state": "S1",
    "evidence_level": 1,
    "level_label": "Live store listing",
    "indexable": true,
    "last_verified_at": "2026-09-04",
    "unknown_fields": [
      "Independent summary has not been published yet."
    ],
    "sources": [
      "App Store"
    ]
  },
  "availability_markets": {
    "live": [
      "us"
    ],
    "selected": "gb",
    "note": "No LIVE observation for GB yet."
  },
  "feature_events": {
    "events": []
  },
  "features_slice": {
    "plans": [
      {
        "code": "free",
        "label": "Free",
        "kind": "free",
        "status": "inferred",
        "prices": [],
        "trial": null
      }
    ],
    "features": [],
    "unknown_features": [],
    "data_cutoff": "4 Sep 2026"
  }
}