NexusTours

Name: NexusTours
Rating: 1.4 (39 reviews)
Author: NexusTours

by NexusTours

iPhone · iPad

Active Last checked 27 Aug 2026

App Store ↗

Quick verdict

What it is: Store information collected; independent summary not yet available.
At a glance: Free to download

Categories and search queries

Official categories

Travel
Lifestyle

AppCorpus categories

Key functions

Function	Availability	Access	Scope	Evidence
Apple Wallet	Yes	Free	App Store	Store published
Free app	Yes	Free	—	Store published

Screens

App Store

21 store screenshots

Pricing & paywalls

App Store

Shown for US

Free

Last verified 27 Aug 2026

Ratings & reviews

App Store

Shown for US

1.4 39 ratings · App Store

1/5Very frustrating
I haven't even left more for my trip and am having trouble with this app. I have registered and entered my trip information which is fine, but when I click on activities or excursions it takes me to a browser which requires me to log in to book but does not recognize my login credentials. I thought maybe it was that I'd forgotten my password, so I clicked on retrieve password. Only for it to tell me it could not send me an e-mail to retrieve my password. At this point I am unable to book any excursions because of whatever glitching is going on with this app. I am very nervous that it will not work properly when I'm actually on the vacation and based on other reviews I'm probably right.

Poetyk · 27 Aug 2026
1/5The worst ever
Apparently you had to book transportation transfer directly because if you book via third party through your airline they can’t see it in their system. Which is insane to me because nexus should coordinator with outside vendors if their service being advertised. The Whats app customer service is the worst! If you do not have international calling then you can’t reach a live person. It’s frustrating as hell. I will never book through them again

f!te4 · 27 Aug 2026
1/5Don’t Trust this App!
I wish there was a way to rate this app at zero stars because that’s what it deserves. The UI is terrible. App said for days my tour is at noon. However, I get a call from my room phone after I checked in once I woke up that you’re going to be left in 4 minutes unless you get down here. Will never book anything from them again and hopefully I will save some people some stress and confusion by reading this.

Nexus_is_Terrible · 27 Aug 2026
1/5Use literally anyone else
I’ve never left a review for anything before but I feel compelled to write one here. Do not use this company and do not use this app. This app is without a doubt the least functional application that has ever been developed. The entire app is useless for anything other than attempting to chat with a real person after you get past the dumb bot that will tell you that you’ve provided the wrong confirmation number. However, actually typing is impossible because you can’t see what you’re sending and you can’t copy and paste. And that’s the MOST useful function. How this application made it to publishing is beyond me. Truly, take it down for general societal good.

The Boy BS · 27 Aug 2026
1/5Never deal with them!
Ordered a transfer to hotel and back in Cancun. My flight was delayed and I called one hour before they should come to the hotel for pick up. They said the car is already on the way and they can’t do anything and they can’t come later, so I have to find another way to get to the airport. I paid for both ways!!! Worst experience ever!

123gagt · 27 Aug 2026

Privacy & accessibility

App Store

Privacy

Data Linked to You — Analytics — Contact Info — Email Address Developer declared
Data Linked to You — Analytics — Contact Info — Phone Number Developer declared
Data Linked to You — Analytics — Location — Precise Location Developer declared
Data Linked to You — App Functionality — Contact Info — Email Address Developer declared
Data Linked to You — App Functionality — Contact Info — Name Developer declared
Data Linked to You — App Functionality — Contact Info — Phone Number Developer declared
Data Linked to You — App Functionality — Identifiers — User ID Developer declared
Data Linked to You — App Functionality — Location — Precise Location Developer declared
Data Linked to You — Other Purposes — Location — Precise Location Developer declared
Data Linked to You — Product Personalization — Contact Info — Email Address Developer declared
Data Linked to You — Product Personalization — Location — Precise Location Developer declared
Data Linked to You — Third-Party Advertising — Contact Info — Email Address Developer declared
Data Linked to You — Third-Party Advertising — Contact Info — Name Developer declared
Data Linked to You — Third-Party Advertising — Location — Precise Location Developer declared
Data Linked to You — Contact Info Developer declared
Data Linked to You — Identifiers Developer declared
Data Linked to You — Location Developer declared
Data Not Linked to You — Analytics — User Content — Emails or Text Messages Developer declared
Data Not Linked to You — App Functionality — User Content — Emails or Text Messages Developer declared
Data Not Linked to You — User Content Developer declared

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Accessibility

No accessibility labels collected yet.

Versions

App Store

2.3.28
Internal changes
2.3.31
internal changes
3.0.0
What’s New – Update 3.0.0 We’ve updated our app to deliver a better experience. This new version of the NexusTours App makes planning and enjoying your vacation easier than ever: Book activities directly in the app: browse, choose, and confirm without leaving the app. Live pricing and availability: find the best options for your dates. Explore activities at your favorite destinations: discover tours, adventures, and unique experiences wherever you are. Secure, flexible payments: book with confidence using your cards or PayPal. Real‑time transfer tracking: see your vehicle’s exact location and travel with total peace of mind. Available in multiple languages and currencies: enjoy a personalized experience wherever you go. We’ll keep improving to deliver a faster, smoother, more personalized experience. Did we do a good job? We’d love to hear from you. If you enjoy exploring your favorite destination with NexusTours, please leave a review!
3.1.0
Fixed errors when importing tour and transfer bookings. Displayed the cancellation policy during tour booking. Displayed available times during the tour booking process.
3.2.1
Enhanced transaction protection. We've strengthened security when booking tours. This update makes your experience safer and more reliable.
3.3.0
* AI-powered chatbot. We've replaced the old chatbot with one powered by artificial intelligence. Get more accurate answers about general information, bookings, tours, and transfer options. * Call settings by language. The app now assigns the correct number for phone calls based on your selected language in the preferences menu.
3.4.0
Uncomplicated payment information. We've improved the app to accurately interpret payment statuses. Now you'll only receive alerts when there's a real problem.
3.4.1
* Language adjustment for payment handling * Automatic video playback in the Excursion Details section * Automatic pickup time update in the My Trips section and Airport Transfer Pass * Modification of the term "Paxes" to "Travelers" (English only)
3.4.2
You can now quickly check the age ranges for each passenger type: adult, teenager, and infant.
3.4.3
* Better filtering to hide excursions with no price. * First available date selected automatically. * Clearer calendar with visible date range in the header.
3.4.4
New Features * Filter and sort functionality for products and activities. Bug Fixes * Payment form error with special characters in product names.
3.4.5
* Use of promotional codes for excursions during checkout. * Visual improvements to avoid overlapping elements on recent Android versions.
3.4.6
* Added deeplink functionality for direct product access. * OCTO standards compliance for data transmission.
3.4.7
* Improved excursion search by zone * Your last name is now kept even if there's an error importing your booking * New prompt to enable location when needed * Direct links to checkout now supported * Google Maps display fixed
3.4.8
* One adult is assigned by default when starting a booking. * Hotel search with autocomplete and sorting. * Improvements to event tracking with Google Analytics 4. * Microsoft Clarity integrated as a monitoring tool. * The home banner can now be displayed as a Pop-Up or redirect to a link.
3.4.9
* Fixed Deep links * New functionalities added to promotional banners
3.5.0
Payment Gateway opening fix.
3.6.0
Improved push notification delivery for promotions and events.
3.7.0
* Price consistency throughout the entire purchase flow. * Visual discounts on products with special rates. * Improved navigation to return to the previous screen. * Unnecessary modal removed from the home screen. * "Near Me" activities available directly within the application.
3.7.1
* Improved device token registration for push notifications. * Enhanced security to protect your information.
3.8.0
* Images in push notifications * Car rental now available from the app * New analytics events for My Trips and notifications * Performance improvements for notifications * Fixed sesión restart after account deletion and login flow- Fixed booking import process
3.9.0
* New Tickets purchase option: buy your tickets directly from the app. * More stable and reliable booking for your experiences. * Performance improvements and behind-the-scenes fixes for a smoother experience.
4.0.0
Getting the app ready for the upcoming Transfers feature (coming son).
4.0.1
Minor fixes for the app.
5.0.2 · 22 Aug 2026
What's new: (•) Enhanced security for your payments. (•) Fixed issues affecting some users on Safari. (•) Improvements and enhancements to the Transfers module. (•) Getting the app ready for a new trip and experiences planner. Coming soon! (•) Fixed an issue that prevented some images from loading correctly.

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Availability by market

No LIVE observation for GB yet.

Data quality & evidence

Page completeness: Live store listing
Last verified: 27 Aug 2026
Sources: App Store

Independent summary has not been published yet.

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Compare NexusTours with Sunwing.

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      "reviews": [
        {
          "rating": 1,
          "title": "Very frustrating",
          "body": "I haven't even left more for my trip and am having trouble with this app. I have registered and entered my trip information which is fine, but when I click on activities or excursions it takes me to a browser which requires me to log in to book but does not recognize my login credentials. I thought maybe it was that I'd forgotten my password, so I clicked on retrieve password. Only for it to tell me it could not send me an e-mail to retrieve my password. At this point I am unable to book any excursions because of whatever glitching is going on with this app. I am very nervous that it will not work properly when I'm actually on the vacation and based on other reviews I'm probably right.",
          "author": "Poetyk",
          "date": "27 Aug 2026"
        },
        {
          "rating": 1,
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          "body": "Apparently you had to book transportation transfer directly because if you book via third party through your airline they can’t see it in their system. Which is insane to me because nexus should coordinator with outside vendors if their service being advertised. The Whats app customer service is the worst! If you do not have international calling then you can’t reach a live person. It’s frustrating as hell. I will never book through them again",
          "author": "f!te4",
          "date": "27 Aug 2026"
        },
        {
          "rating": 1,
          "title": "Don’t Trust this App!",
          "body": "I wish there was a way to rate this app at zero stars because that’s what it deserves. The UI is terrible. App said for days my tour is at noon. However, I get a call from my room phone after I checked in once I woke up that you’re going to be left in 4 minutes unless you get down here. Will never book anything from them again and hopefully I will save some people some stress and confusion by reading this.",
          "author": "Nexus_is_Terrible",
          "date": "27 Aug 2026"
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          "body": "I’ve never left a review for anything before but I feel compelled to write one here. Do not use this company and do not use this app. This app is without a doubt the least functional application that has ever been developed. The entire app is useless for anything other than attempting to chat with a real person after you get past the dumb bot that will tell you that you’ve provided the wrong confirmation number. However, actually typing is impossible because you can’t see what you’re sending and you can’t copy and paste. And that’s the MOST useful function. How this application made it to publishing is beyond me. Truly, take it down for general societal good.",
          "author": "The Boy BS",
          "date": "27 Aug 2026"
        },
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          "rating": 1,
          "title": "Never deal with them!",
          "body": "Ordered a transfer to hotel and back in Cancun. My flight was delayed and I called one hour before they should come to the hotel for pick up. They said the car is already on the way and they can’t do anything and they can’t come later, so I have to find another way to get to the airport. I paid for both ways!!! Worst experience ever!",
          "author": "123gagt",
          "date": "27 Aug 2026"
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          "title": "Data Not Linked to You",
          "detail": "Analytics — User Content — Emails or Text Messages",
          "source": "Developer declared"
        },
        {
          "title": "Data Not Linked to You",
          "detail": "App Functionality — User Content — Emails or Text Messages",
          "source": "Developer declared"
        },
        {
          "title": "Data Not Linked to You",
          "detail": "User Content",
          "source": "Developer declared"
        }
      ],
      "accessibility": []
    }
  ],
  "changes": [
    {
      "store": "apple",
      "version": "2.3.28",
      "released_at": null,
      "notes": "Internal changes"
    },
    {
      "store": "apple",
      "version": "2.3.31",
      "released_at": null,
      "notes": "internal changes"
    },
    {
      "store": "apple",
      "version": "3.0.0",
      "released_at": null,
      "notes": "What’s New – Update 3.0.0 We’ve updated our app to deliver a better experience. This new version of the NexusTours App makes planning and enjoying your vacation easier than ever: Book activities directly in the app: browse, choose, and confirm without leaving the app. Live pricing and availability: find the best options for your dates. Explore activities at your favorite destinations: discover tours, adventures, and unique experiences wherever you are. Secure, flexible payments: book with confidence using your cards or PayPal. Real‑time transfer tracking: see your vehicle’s exact location and travel with total peace of mind. Available in multiple languages and currencies: enjoy a personalized experience wherever you go. We’ll keep improving to deliver a faster, smoother, more personalized experience. Did we do a good job? We’d love to hear from you. If you enjoy exploring your favorite destination with NexusTours, please leave a review!"
    },
    {
      "store": "apple",
      "version": "3.1.0",
      "released_at": null,
      "notes": "Fixed errors when importing tour and transfer bookings. Displayed the cancellation policy during tour booking. Displayed available times during the tour booking process."
    },
    {
      "store": "apple",
      "version": "3.2.1",
      "released_at": null,
      "notes": "Enhanced transaction protection. We've strengthened security when booking tours. This update makes your experience safer and more reliable."
    },
    {
      "store": "apple",
      "version": "3.3.0",
      "released_at": null,
      "notes": "* AI-powered chatbot. We've replaced the old chatbot with one powered by artificial intelligence. Get more accurate answers about general information, bookings, tours, and transfer options. * Call settings by language. The app now assigns the correct number for phone calls based on your selected language in the preferences menu."
    },
    {
      "store": "apple",
      "version": "3.4.0",
      "released_at": null,
      "notes": "Uncomplicated payment information. We've improved the app to accurately interpret payment statuses. Now you'll only receive alerts when there's a real problem."
    },
    {
      "store": "apple",
      "version": "3.4.1",
      "released_at": null,
      "notes": "* Language adjustment for payment handling * Automatic video playback in the Excursion Details section * Automatic pickup time update in the My Trips section and Airport Transfer Pass * Modification of the term \"Paxes\" to \"Travelers\" (English only)"
    },
    {
      "store": "apple",
      "version": "3.4.2",
      "released_at": null,
      "notes": "You can now quickly check the age ranges for each passenger type: adult, teenager, and infant."
    },
    {
      "store": "apple",
      "version": "3.4.3",
      "released_at": null,
      "notes": "* Better filtering to hide excursions with no price. * First available date selected automatically. * Clearer calendar with visible date range in the header."
    },
    {
      "store": "apple",
      "version": "3.4.4",
      "released_at": null,
      "notes": "New Features * Filter and sort functionality for products and activities. Bug Fixes * Payment form error with special characters in product names."
    },
    {
      "store": "apple",
      "version": "3.4.5",
      "released_at": null,
      "notes": "* Use of promotional codes for excursions during checkout. * Visual improvements to avoid overlapping elements on recent Android versions."
    },
    {
      "store": "apple",
      "version": "3.4.6",
      "released_at": null,
      "notes": "* Added deeplink functionality for direct product access. * OCTO standards compliance for data transmission."
    },
    {
      "store": "apple",
      "version": "3.4.7",
      "released_at": null,
      "notes": "* Improved excursion search by zone * Your last name is now kept even if there's an error importing your booking * New prompt to enable location when needed * Direct links to checkout now supported * Google Maps display fixed"
    },
    {
      "store": "apple",
      "version": "3.4.8",
      "released_at": null,
      "notes": "* One adult is assigned by default when starting a booking. * Hotel search with autocomplete and sorting. * Improvements to event tracking with Google Analytics 4. * Microsoft Clarity integrated as a monitoring tool. * The home banner can now be displayed as a Pop-Up or redirect to a link."
    },
    {
      "store": "apple",
      "version": "3.4.9",
      "released_at": null,
      "notes": "* Fixed Deep links * New functionalities added to promotional banners"
    },
    {
      "store": "apple",
      "version": "3.5.0",
      "released_at": null,
      "notes": "Payment Gateway opening fix."
    },
    {
      "store": "apple",
      "version": "3.6.0",
      "released_at": null,
      "notes": "Improved push notification delivery for promotions and events."
    },
    {
      "store": "apple",
      "version": "3.7.0",
      "released_at": null,
      "notes": "* Price consistency throughout the entire purchase flow. * Visual discounts on products with special rates. * Improved navigation to return to the previous screen. * Unnecessary modal removed from the home screen. * \"Near Me\" activities available directly within the application."
    },
    {
      "store": "apple",
      "version": "3.7.1",
      "released_at": null,
      "notes": "* Improved device token registration for push notifications. * Enhanced security to protect your information."
    }
  ],
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      "name": "Sunwing",
      "url": "https://appcorpus.com/apps/sunwing-1188020860",
      "reason": "Same category + similar ratings"
    },
    {
      "app_id": 1399548398,
      "name": "Park’N Fly Canada",
      "url": "https://appcorpus.com/apps/parkn-fly-canada-1399548398",
      "reason": "Same category + similar ratings"
    },
    {
      "app_id": 1561920692,
      "name": "Hyatt Inclusive Collection",
      "url": "https://appcorpus.com/apps/hyatt-inclusive-collection-1561920692",
      "reason": "Same category + similar ratings"
    },
    {
      "app_id": 725472344,
      "name": "RIU Hotels & Resorts",
      "url": "https://appcorpus.com/apps/riu-hotels-resorts-725472344",
      "reason": "Same category + similar ratings"
    },
    {
      "app_id": 520047102,
      "name": "Palladium Hotel Group",
      "url": "https://appcorpus.com/apps/palladium-hotel-group-520047102",
      "reason": "Same category + similar ratings"
    },
    {
      "app_id": 922530529,
      "name": "Iberostar Hotels & Resort",
      "url": "https://appcorpus.com/apps/iberostar-hotels-resort-922530529",
      "reason": "Same category + similar ratings"
    }
  ],
  "evidence_summary": {
    "index_state": "S1",
    "evidence_level": 1,
    "level_label": "Live store listing",
    "indexable": true,
    "last_verified_at": "2026-08-27",
    "unknown_fields": [
      "Independent summary has not been published yet."
    ],
    "sources": [
      "App Store"
    ]
  },
  "availability_markets": {
    "live": [
      "us"
    ],
    "selected": "gb",
    "note": "No LIVE observation for GB yet."
  },
  "feature_events": {
    "events": []
  },
  "features_slice": {
    "plans": [
      {
        "code": "free",
        "label": "Free",
        "kind": "free",
        "status": "inferred",
        "prices": [],
        "trial": null
      }
    ],
    "features": [],
    "unknown_features": [],
    "data_cutoff": "27 Aug 2026"
  }
}