NetBenefits

• Free

Last verified 30 Aug 2026

• Free to download

Last verified 31 Aug 2026

4.6 28956 ratings · App Store

1. 3/5Face ID No Longer Works

   The app has been really good for the 6 years I’ve used it, until recently…. The app did an update 4 days ago, and now Face ID no longer works to log in for me. It just keeps saying “Face ID Failed”, and says to either rest it in the app, or when I log in and it asks me if I want to enable Face ID and I say yes, it again says it failed but can be enabled at next log in. But no matter how many times I try to re-enable it, or even completely remove and reinstall the app, it continues to fail with the same message. After 6 years of pretty flawless operation, this is a pretty major disappointment. To make it worse, I find no way to notify the developers through the app of this issue. So the latest update broke a key function in the app, but the app has no way for end users to communicate or report issues.

   Morbius · 30 Aug 2026

2. 1/5Functional App Poor Design

   The app works well and works as needed but is in desperate need of a design overhaul. Biggest problem, Why is it like 5 steps to view the available investments, and why do i need to pretend im going in there to change them when all i want to do is view them? I understand the importance of the prompt statements like “are you sure you want to change your investments” but this is just not designed well at all for mobile. Number 2, Why is there a plan tab that doesn’t let you actually plan for the account… Everything brings you to a separate webpage, shouldn't that be for actually being able to control the of the account and actually put the steps for a plan in motion for the account? Nothing beats the Learn tab in terms of pointlessness cause currently the Learn tab just displays some confabulatory metric with zero explanation, no reason for this to be here get rid of it and put the content under plan in there.

   Yolomcswagmuffin · 30 Aug 2026

3. 5/5This is a great app I found out i had a 401k and this took on a new meaning for me and my family

   I had received paperwork for an investment to be filed with taxes unaware of a 401k i had no idea about this at all a co-worker told me to get the app and to give them a call and i did and i have been really impressed with the process and how much information is on app plus how helpful the companies customer service was i had called and was really impressed with the help and explanation and all they had taught me i really appreciate and like the idea and think everyone should offer this with benefits and as an older man i would say everyone should get this going at a young age and you wouldn’t believe by putting it into a 401k and other investments til you are old enough to retire this will impress you how much money you made and how little you added doesn’t hurt to have an employer that offers this and matching you this is wonderful and the app is well thought out and very informative thank you

   LeRoys IPhone · 30 Aug 2026

4. 5/5A Must-Have for Any Investor

   The Fidelity Investments app is hands down one of the best financial tools I’ve ever used. What I love most is how seamlessly it integrates all my investment needs in one place. I can manage my personal investments while also keeping track of my employer-sponsored 401(k)—all within the same app. Whether you’re using Fidelity NetBenefits or switching between account types, the experience is smooth and intuitive. The user interface is clean, easy to navigate, and makes managing multiple accounts a breeze. Fidelity goes above and beyond by offering educational tools that are great for both beginners and seasoned investors. One standout feature is the free live stream of Bloomberg TV directly through the app—a huge bonus for staying up to date on market trends without needing a separate subscription. And let’s not forget their excellent customer service, which is always responsive and helpful. Another reason I highly recommend Fidelity is their wide range of top-tier investment options, including well-known mutual funds like FXAIX. They’ve been a trusted name in the financial industry for decades, and it shows in the quality and reliability of this app. If you’re considering investing or rolling over your retirement accounts, give Fidelity a serious look—you won’t be disappointed.

   iOSuser1077 · 30 Aug 2026

5. 1/5Not recommended

   One star only because zero or negative stars isn’t an option. Had to reset my account password, no big deal. But everytime I tried logging in with the app, it gave me an error message while logging into the website worked just fine. After about the fourth or so time trying to use the app, it finally locked me out of my account entirely. Had to call customer service, got bounced around to three agents. The last one told me it would probably take a week before they unblocked access to my account. 10/10 service, highly recommended. But honestly if you’re using this app and this company, you probably don’t really have much of a choice because it’s through your job anyway. But you’re probably almost better off just keeping your savings in a shoebox or under your mattress than trying to deal with this app and customer service. 👎👎

   JKillograms · 30 Aug 2026

4.0 24778 ratings · Google Play

1. 1/5

   Worst experience. From last 2 days, I am trying to download financial documents from this app in Statement and Records section and I am not able to do so for any pdf, inspite clearing cache, reinstalling, clearing data. Can somebody from Fidelity take a look at it please? it is basic feature and should work. I didn't expect this from investment firm like Fidelity. I am using Android 16 on OnePlus device.

   Nitin Kothari · 1 Aug 2026

2. 1/5

   I cant log into the app, it keeps telling me I cant log in and try again later. been happening for several weeks.

   Chris Bui · 1 Aug 2026

3. 5/5

   great

   Lupe Cuevas · 1 Aug 2026

4. 1/5

   Outdated design and user experience

   Miro Just Miro · 1 Aug 2026

5. 2/5

   site will not load

   Darrell Rhodes · 1 Aug 2026

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• 4.34.1 · 18 Jun 2026
• 4.35.1 · 29 Jul 2026
• 4.35.2 · 14 Aug 2026