National Car Rental

• Free

Last verified 28 Aug 2026

• Free to download

Last verified 30 Aug 2026

4.8 225818 ratings · App Store

1. 5/5First time awful experience with National

   I have been an Executive elite member of Emerald National for over 10 years. Been renting from National for over 10 Years. Never had any issue except this time around. The vehicle had no working windshield fluid, no fluids in the reservoir and after I added my own it did not work meaning it was not working at all. Here in Montreal and travel to QC I had to stop frequently to clean the windshield so I could actually see where I was going. Really risky. Also my very first time experience with CS at National to change drop off location CS rep and even the supervisor really played it ignorant and tried to push me to the rental pick up location in Montreal which the location never ever pick up their phone. CS basically tried to pass the responsibility to the location and they would not even stay on the phone to see if anyone will pick up so they could probably have a different approach if they did not. I guess there is always a first for every thing. I will continue renting with National but no longer at Montreal airport location.

   Dili-I-am · 28 Aug 2026

2. 1/5Stranded

   My rental car broke down and no one was able to assist me other than telling there was nothing they could do and could not give me another car. I was stranded somewhere in Fl about 3hours from my house and still waiting on a callback. Other than all the calls I made following the procedures in place with no luck, no offer to pick me up and take me to the nearest location which was 20min away, I’m just in total shock. I even got a courtesy call from one of the locations stating they were sorry they had no cars available and still never heard back from anyone. When the car was finally picked up the place it was towed to even called me asking what to do with the car. I have tried to call back after hitching a ride finally back to my home to close out the rental ticket and still no resolution. Given this type of service I feel really bad for anyone who would not have known what to do in a situation like this. I have been a long time customer and rent cars faithfully every month with National to the point I’m at the executive level and in disbelief this is how I am being treated. I’m gathering my thoughts this weekend and I really think everyone needs to hear of my ordeal because if this is how I was treated something tells me many others are and something needs to be done and this escalated to the highest possible internal as well as external contacts about what happened.

   FL_MG · 28 Aug 2026

3. 5/5Good app

   TL;DR: This rental car app does pretty much everything you need it to, book a rental, see special offers, see current rental agreement, and skip rental counter. Its well laid out and functions very well. Unlike other reviews, this review will be about the app functionality (to be honest I have no major complaints about National/Enterprise rental). I think the app works best if you are National Executive Member or Emerald Member; also you get a free membership upgrade if you have a Visa Infinite card. The app shows how many more rentals you have before you get a free day, and where you are in terms of rewards. You can book a rental very easily with the app and the special offers section is on the app “home” page so you can see what offers they are currently available and it easily applies to your next rental. It quickly updates with your current rental, allowing you to see the details of the rental and extend your rental if need, all from the app. The biggest reward for the app is the ability to skip the rental counter and get straight to you car, a big plus on busy holiday periods. Finally it works with Apple Wallet, but it just places your membership card in there. You still need to use the app to see your reward status, unlike other member “cards” in Apple Wallet. To be honest, I have never been asked for my National Emerald Club card, they just look up my reservation using my drivers license when going through check out. Its a good app. Works well, I can manage bookings, current rental and my rewards right from the app. Plus skip the rental counter!

   Twix2247 · 28 Aug 2026

4. 1/5stay in your lane

   As long as you’re an Emerald club member and use Emerald aisle and quick drop off, you’ll be fine. It’s when you deviate from that by questioning a charge, vehicle problems, free rental day use or go to the counter for any reason at all that the problems occur. National customer service is the opposite of what it should be. They seem to find every reason to deflect responsibility and offer no recourse. I had one “gentlemen” at Charlotte airport tell me I was privileged to think the car I reserved should be available when I arrived. Also, arrive at Montréal airport later in the day. Expect to see an empty parking lot with 10 people standing in line. Not an isolated incident, twice in 3 months. Aside from those encounters, I always check to see if my destination does not offer Emerald aisle service or worse yet, is run by a franchisee for National. If so, I rent elsewhere. I’m a frequent traveler with Executive Elite Status for the last several years so my opinion is not based only on the experiences above. National has been fairly consistent in their arrogance and lack of customer service over the years. Emerald aisle is the only thing that keeps me from changing companies.

   cinrock · 28 Aug 2026

5. 3/5National Services

   I have been with National Car rental over 20 years. Even getting to the top level I still don't feel National as a company care about me as a loyal customer. First of all cars are not very clean and when I complaint no one returns the call or send email as promised. You would think for a loyal customer get to the top level National would guarantee there always a car for their loyal customer instead that is not the case. They actually turn me away. As for the apps it depends on the time of the day you reserve your car the price changed so fast. Many times the apps gets hang up it wouldn't work right I called in National representative actually gave me a price is much higher. I told them I have the record trying to reserve the car at a cheaper rate and they wouldn't honor it even though it is their faults with their computer glitches. There are a few times I get to the airport trying to pickup the cars that I like the manager would not allow me to do so because it is not convenience for them to move the car that was blocking the one I wanted. And usually they have pretty bad attitude toward me for asking. Again I can't see National as a company in the end it is all about money and not customer service. These are the same companies that when they are going through hardship they would cry to the governments and customers asking for help. It is such a shame.

   ¢ω · 28 Aug 2026

4.4 12495 ratings · Google Play

1. 1/5

   app just "has error" when trying to sign for the past couple of months. reinstall doesn't fix. unusable

   Passin_Thru · 31 Jul 2026

2. 3/5

   easy to make a reservation. Easy to *change* a reservation...so easy, in fact, that my reservation seems to change itself from the return day I selected, to one day earlier, without me having to do anything, or even without me wanting it to do so. Then, to change it back to the DAY I ORIGINALLY SELECTED AS MY RETURN DAY, all I have to do is tap "modify my reservation" and then PAY $67 FOR THE PRIVILEGE OF RETURNING ON THE DAY I ORIGINALLY BOOKED. This feels like a #scam.

   Brian B · 31 Jul 2026

3. 1/5

   app regularly does not open properly. need to re-download on multiple occasions.

   Robert Bolster · 31 Jul 2026

4. 1/5

   I just setup a emerald account and I can't login to the account I just created? It doesn't recognize my username or password. Literally the worst experience I've ever had with an app. I wish I could give this zero stars. What a joke!

   Chad · 31 Jul 2026

5. 3/5

   won't save trips / confirmation numbers.

   William McKinley · 31 Jul 2026

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