Budget – Car Rental

• Free to download

Last verified 31 Oct 2026

• Free to download

Last verified 30 Sep 2026

4.6 81702 ratings · App Store

1. 1/5Dallas airport -DFW

   I pre-paid , I was on time. But unfortunately my car was not , the facility itself wasn’t . They had a long line with a wait time of 2-3hours. I was lucky to get to the front of the line in 1hr 45 minutes And had to wait another 30 minutes for my car, while they kept trying to upsell me to a more expensive car that was ready. That is not my problem. I called Budget for compensation all I kept getting were people telling me I had to pay a cancellation fee if I cancelled my reservation. I did not want to pay anything additional, we all have budgets we are managing and there’s a reason I didn’t get a larger more expensive car, so don’t try to upsell me. I was not able to make my business meeting and there was nothing I could do nothing budget would do and all I was told was do you see the line? Obviously I do I was in it! I had higher expectations with budget which is why I am a returning customer but this time around it cost me money and a meeting that had to be re-scheduled. You budget in texas have had this running problem for almost Two years if not more! I had the same experience in Houston texas ! It’s ridiculous and a disservice to your customers.

   MCvelazquez · 31 Oct 2026

2. 1/5Get overs

   I turned my rental in on 18 January Budget charged me until 26 January. I had to get my company to go back and get them to reverse the charges and then they have the nerve to say they need to see my flight information like somebody was lying, when is very obvious all you were doing is stealing you don’t have to worry about it. I will not rent again unless it’s absolutely absolutely absolutely an emergency nothing else is left. My other colleague had an issue with them charging her $73 for gas when she filled the vehicle up so she had to go back for them to change that we work for the federal government why are you trying to get over on them? And you best believe we are spreading the word not to rent from y’all and then you don’t even extend the vehicle we gotta come all the way back to where we got it from to be extended. what was really sad I was in the mist of a snowstorm and they still had to bring the vehicle back in because they wouldn’t extend it one day y’all pretty sad sad company. I know I’m not the only one complaining about y’all, so what it seems like y’all don’t do anything about it you might not think it’s hurting you now, but in the long run bad reviews can eventually destroy anything. The really big question is why my receipt didn’t the date change to the date I turned vehicle in on, how many people have y’all really done this to who didn’t have a flight receipt to show y’all this company has no ethics or morals and I was always raised that start at leadership. Try to do better in the future. Very disappointed customer

   Fool me once, never twice · 31 Oct 2026

3. 2/5Not impressed

   I’ve only had this app for about 15 minutes, as I recently reserved through budget for the first time ever and am preparing for my trip. I thought hertz was bad but this one takes the cake… and this is coming from someone who builds e-commerce applications for a living. First, it took about 12 (TWELVE!) attempts to activate/verify my account. Then, once I was finally in, I attempted to update my information and “Become a Fastbreak Member” which requires entering a saved payment method and agreeing to terms and conditions. I attempted that one 7 times before giving up, the reason for error being “Please enter a valid credit card”, which I had memorized but questioned after the third attempt and carefully entered from the card itself for the next 4 tries. Yep, it was all correct, but the app must have flagged as incorrect somewhere and not reset. Maybe I’ll try again tomorrow, or maybe I’ll never rent from budget again. Only their customer service will be able to decide their fates.

   Dollface21338 · 27 Aug 2026

4. 1/5Dangerous car!

   We rented a car at London Heathrow on 17 August ‘25 and they sent us on our way. We drove to some very remote places in both England and Scotland, while in Edinburgh at 9pm while preparing to leave for Glasgow the car wouldn’t start and budget was no help as all they suggested was for me to tow it to the airport (office closed) to get another car. I called AA who asked if this was the same battery problem that was reported on the 17th as the names didn’t match we surmised he reported the problem and nothing was done and they rented an unsafe car to me. AA came and all they could do was give me a jump start which I did then drove to Glasgow without shutting it off. The budget office luckily was a 10 min walk from my hotel but they wouldn’t give me another car even though there were people renting them, but told me to tow it to the airport. No pickup and swap, no customer service, no help! AA came out again and I had to get him to install a new battery. A very disappointing experience and I lost a whole day of my vacation! Plus if this had happened when my family and I were in the highlands of Scotland it could have had a totally different out come.

   Simon-Dangerous car! · 31 Oct 2026

5. 1/5It’s always something

   My kid and I travel for hockey pretty frequently like once a month and I typically go through budget. I use my debit card and pay the extra fee/deposite. Well we get to Dallas and present my debit card and ID. I am then told the type of car requires a credit card. I didn’t bring a credit card with me… I asked to use my mom’s credit card and that is not acceptable either. Also because I reserved the car in my online account the reservation could not be switch to my mom who has the same last name…. If we want the same car I reserved under a new reservation with my moms name we it would be an additional $300 +…… At no point was budget willing to take my money help me navigate the situation or notice I rent from you all of the time and maybe give me a break. What in the customer relations business plan is this. Budget is now off of my list for rental car companies. I will also leave a review within other avenues. I am canceling my reservation as Enterprise was willing to help me even though I have never rented from them. Thanks

   ZachCris0712 · 31 Oct 2026

4.6 17309 ratings · Google Play

1. 5/5

   once I got it running it was easy to use

   Sean Baker · 31 Jul 2026

2. 4/5

   Still works good for me. No complaints as of now.

   Wilbert Weston Jr · 31 Jul 2026

3. 5/5

   was fast and straightforward

   Lance Moore · 31 Jul 2026

4. 5/5

   app makes rentals easy

   Carissa Heckel · 31 Jul 2026

5. 1/5

   I don't need 3-5 scam offers every time I book a rental. And don't ask me to rate your app right after shoving that in my face.

   Vincent Tyler · 31 Jul 2026

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