MyQuest for Patients

• Free

Last verified 30 Aug 2026

4.7 493020 ratings · App Store

1. 5/5Have seen a lot of improvements overall

   *Updated to say things run much more smoothly. Using the app was actually quite smooth, and enjoyable. Thank you for your dedication to your patients in this regard! If the tooling for insurance plan lookup was a bit easier to manage on mobile this would be a perfect app. Thank you again! —previous review— I frequently use the MyQuest app and prefer my local Quest over any other lab draw place. I’ve seen this app go from being clunky to reliably responsive now, and there is less lag on loading results or flipping between screens (home, to MyQuest, etc). I especially love that the attached results in MyQuest now have reference links. The one caveat now is that those links do not give you the option to open them in the default, or chosen browser, on the device. Additionally, and this is more feedback for the way results are entered into the database, but any tests done at Quest for a provider that faxes, or sends via portal should be shown in the user’s results page. I think it seems assumed that the person may have access via a MyChart or other patient portal access account but it is nice, for consistency, to see all results from any provider in that page. Thanks for continuing to improve the app!

   Stubbs Mackenzie · 30 Aug 2026

2. 2/5No temporary hold - VERY frustrating

   When making an appointment, your selected time is not “held” for a period of time, so once you get through the whole process of entering all your info, the time slot might no longer be available. What’s worse is that the info you entered is not temporarily stored. So the initial frustration you feel from your selected time slot being pulled out from underneath you is then replaced with a terrible combination of anger and mild panic at having to re-enter all the same info in a frantic dash before you lose your next selected time slot, lest this infuriating cycle repeat yet another time. This is a simple issue and a solved problem in businesses like ticket vendors where selections are limited and customers need time to enter their info before losing their selection. My second issue is that the times displayed before expanding to see all times are often not actually available times. But you can’t tell that visually so you click on them with a sense of futility and stupidity. You can only tell that they are unavailable once you expand and see that available times are BOLD (or not grayed out). Why are you taunting me and showing me all the times I CAN’T have? Just show me what’s actually available! The rest of the signup experience is pretty smooth, but these two issues have been a problem with this app as long as long as I can remember. And they are not difficult problems to solve.

   Review35320&4 · 30 Aug 2026

3. 1/5Pathetic, worthless, embarrassing

   It is hard to trust a science organization that has an app this embarrassing. They identify patients by birthdate, but it won’t allow me to enter any birth month except January through April, or any day after the fourth of the month. (today is April 4 - only people who have had their birthday already this year are able to enter their correct birthdate.) Then it makes me type in all my contact information, which is all stored in my phone to auto fill but it doesn’t support that. (plus, it finally let me sign in on the 10th attempt and my account has all that information in it, but I still have to type it in.) Then, no matter what time I picked for my appointment, it reports that that time is no longer available, and I have to start over and re-enter all of that information manually again. The menu shows all of the times I tried are still available, until I type everything in and hits submit, then it’s unavailable again. I had a long career in IT. Anyone in my organization would have been fired, if a public facing app or process they were responsible for, had failed this embarrassingly for this long. I’ve been trying all day. All I need is a routine medical test. Pity anyone who needs a drug test, today, for a new job. Often in those situations putting it off until tomorrow won’t do. How many people nationwide will lose the opportunity for a new job today, because these pathetic losers can’t maintain a very simple, mature app?

   SmartGuySTL · 30 Aug 2026

4. 1/5A frustrating and inconvenient experience with the Quest Diagnostics

   My experience with the Quest Diagnostics app has been nothing short of terrible. What should be a convenient tool for managing my health has turned into a source of constant frustration and inconvenience. The app's functionality is unreliable at best. I've encountered numerous error messages, had my test history disappear, and found that pending results fail to show up, even when I know they've been completed. The app's user interface is clunky and seems to be poorly designed. Simple tasks, like creating an account or paying a bill, are far more difficult than they should be, often leading to dead ends or error screens. The most egregious issue, however, is the complete lack of accessible customer service. When I ran into problems with the app, I found no easy way to get in touch with a real person for help. There's no in-app support, and the phone numbers provided lead to a labyrinth of automated menus that offer no real solutions. The feeling of being completely abandoned when you're trying to manage your health is both infuriating and unacceptable. Overall, the Quest Diagnostics app is a major disappointment. Its technical issues and non-existent customer support make it a hindrance rather than a help. Because of these persistent problems, I will no longer be using Quest Diagnostics for my lab work and will be seeking services from a company that values its patients' time and provides a functional, reliable user experience.

   Tnez21 · 30 Aug 2026

5. 5/5Fast and easy to book

   I don’t find apps to be easy enough for me to successfully use and I get frustrated all too often because my brain can’t navigate within the app so I honestly don’t keep trying and upsetting myself, i usually just call. I have to admit I love Quest because of their app! Not only is it simple and fast to book appointments or change or cancel them, they also have appointments available for the next day which is a giant help for me because I need to get specific and special lab work done while I’m experiencing another sudden physical inflammation flare. In addition to having next day appointment and ease of use with their app they also provide the user with the test results and almost always those results are available to the patient much earlier than when the doctor would contact us with the results. As if that weren’t enough they also show all past results and in multiple formats so if you have bloodwork that’s repeated like the complete comprehensive metabolic panel it shows you in graph form all your results so if you go up or down or were in the red but now your in the normal zone, you will see that timeline. It’s all right there, available to you 24/7! If you’ve read all this then I’m sure you’ll enjoy this app!

   Zen Mina · 30 Aug 2026

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