Lyft

• Free

Last verified 27 Aug 2026

• Free to download

Last verified 28 Aug 2026

4.9 17587356 ratings · App Store

1. 5/5Why can’t I communicate with an actual person or chat with someone for my issue

   I’ve already had money taken out yesterday for a ride I requested and it was pending. After work around 5am I noticed I got charged again for the same ride. Then when I tried to find a way to communicate it or find customer service the options available were not helpful at all. I could not speak with anyone to help me solve my issue. I woke up to another notification that the same charge was declined because I locked my card; so they tried to charge me a third time. When I requested a Lyft for work it said I had to choose another method of payment. So I had to forcefully pay for that same ride a third time plus the ride I requested that day. As I get into my office I see that they again tried to charge me a fourth time. I’m really getting frustrated because it just seems like it’s going to keep charging me till I have no money left in my checking account and that is a major problem. On top of that there isn’t a customer service line for me to contact or even an option so I can live chat with someone to help me with my problem. Highly annoyed at the inconvenience because I’m sure I’m going to get charged again for that same ride on top of the ride I’m going to need tomorrow to get to work. Can I get some help please!!!!!!!! Or keep this one star rating and the loss off a customer and a potential civil suit against the company. Already have had multiple issues with said app and I’m over it.

   lildaddy1021 · 27 Aug 2026

2. 5/5Personal opinion of Lyft & Lyft App

   Overall, decent app with decent performance but whenever you go to leave a tip & say your card was still locked or it had the tip selected with one of the multiple choices already without you realizing & your card is locked or you dont have enough in your account it will not let you use the app to book a new ride until you “pay off the balance” but by then I gave my driver a cash tip since I did not have enough on my card to cover the tip plus not realizing that I would have to pay the tip twice no matter what if I wanted to book any future rides again through the Lyft App. I tried to suspect the transaction through the app and had few options as to why the amount was wrong but it would not refund me back my money besides $1.12 or how much ever cents for “adjusting the ride payment” so was very upset and disappointed once that happened and couldn’t get it resolved at all. Besides that nothing bad to say so if at all possible they need to change that setting and if the transaction doesn’t go through for the full amount then it just needs to start over the payment options not freeze your account until you pay off that balance when in reality the ride was already paid for it pops up after you get dropped off to rate your driver then tip them so it froze my account over a OPTIONAL TIP! I find that very upsetting & yall lucky to of gotten 5 stars from me STILL but like I said outside from that I’ve had zero issues.

   wifeyy42lifeyy · 27 Aug 2026

3. 5/5Worst experience

   I will never ride with Lyft again after today I had the worse experience ever. To start off I ordered my Lyft app around 7:45Am to get my kids to school, Now they don’t have to be to school til 8:15 so I ordered it early enough to give them time if they ran into any issues so the Lyft App said the Lyft driver would arrive in 6 mins after after about 15 mins of waiting I called the Lyft driver to see what was going on because he was stuck on the app wherever he was for like 6 mins so when he answered I asked what was going on and he goes on to tell me that he was dropping his kids off and he should be here in 6 mins ( which it sounded like he was lying about that ) so I cancelled the ride and requested another ride so the app then tell me this guy would be here in 7 mins after about 5 mins of waiting I noticed that he wasn’t moving from where the app had him designated so I called him and he never answered so I cancelled again after I tried to call Lyft to talk someone that could help me figure out what was going on but there is no Lyft customer service number the only number I could find was for a Lyft gift card. I can’t even explain the anger I’m feeling right now I had to call my girlfriend, who had to call off work to get me and now I’m gonna be late to work which I have to get older people and take them to doctors appointments and Dialysis and my kids are gonna be late to school. Now I know for a fact Uber would never do this and I will for sure never give Lyft my business again

   yae yar · 27 Aug 2026

4. 5/5Poor policies

   I have used Lyft for several years and I think that based on that alone, Customer Service should go above and beyond for people that have been using their app and their service for quite some time. On December 23, I had a driver that canceled a ride during a stop and I wasn’t even taking long time to go into the store. I was actually able to go in and come out very quickly. I noticed once I got into the store that I got some type of notification asking if I was OK but I ignored it. What had actually happened Was the driver canceled during the stop without my knowledge. He did not try to come into the store and get me. He did not try to contact me. He just canceled. My coat was in the car and I tried to contact support and Customer Service in order to retrieve my coat and I kept getting delayed responses. Not only that, but I was told that I would be charged to have my coat returned to me. I understand that there are cases where people are in a rush and they get out of the car and leave things, but this was not the case. The driver canceled the ride while I was still within the allotted timeframe. I was told to come back to Customer Service in a week to see if they could help me. They said that they could not help me any further because the driver does not have my coat and that they would not be able to compensate me for my coat or at least give me a credit for the equivalent of what my cost which is $40. This is a terrible policy and should not be used in cases where it is not the passenger‘s fault.

   arbme7ze · 27 Aug 2026

5. 5/5$25 coupon : RIDE782

   First of all, if you haven't taken a ride yet make sure you use the coupon "RIDE782" to get $25 off your first ride!! Enter it right before you request a ride. Go to the Payments tab in the app and enter the coupon there. Might as well try it out since it probably won't cost you a thing!! The app is simple, easy to use and intuitive by design, giving you important info like the driver's face, phone number, and car make and model. It's amazing how quick and seamless the entire process is. A car comes to your door within minutes of pressing a button!!! The drivers are real people, they are very polite and their cars are clean! Some even come with complimentary water, gum and candy! Even if you want to charge your phone, a lot of drivers have phone chargers at your ready!! Lyft is definitely cheaper than your average cab. After all this, I don't see why you would ever use a yellow cab again. Even if you want to get a black car on the occasional night out, it's still cheaper and more convenient than hiring your own private driver. The customer support is also fantastic. I got overcharged on one of my trips and I didn't have to say anything more than a short comment on my driver feedback to get a full refund. I'm very happy and I hope Lyft continues to exceed my expectations in not only the app but customer service! I also prefer Lyft much more than other competitors, mainly because they have so much more supply and cars are always just a few minutes away!!!!

   AcornsLover💰💰💰 · 27 Aug 2026

4.9 661104 ratings · Google Play

1. 1/5

   refused to accept myself as a driver.. good bye

   Iannon MKG Pendragon esq · 29 Jul 2026

2. 5/5

   I have Uber One annual subscription but still use Lyft quite often. It's very reliable in many cities foreign and domestic.

   l noel · 29 Jul 2026

3. 5/5

   I've been using Lyft for about 8 years now ...prices have doubled in that time the purpose of Lyft was to be cheaper then a cab now it's cheaper to take a cab if you can find one.

   Sean Harrison · 29 Jul 2026

4. 5/5

   very happy with the driver

   Michael Davenport · 29 Jul 2026

5. 1/5

   I have used your company times in the past but this was the worst. You sent a 3 drivers 3 times to the wrong location. There is no way to contact anyone to correct the mistake in other word you can't speak to a live person to explain and correct the mistake. Then I see a $3.00 for a missed ride. I am very displeased with your service. Suppose that ride had an emeŕgèncy element to it. Your company wasted 3 drivers time. Is there a live customer service # to call when thing go wrong?

   Ron M · 29 Jul 2026

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