Empower - Your ride, your way

• Free

Last verified 27 Aug 2026

4.8 69964 ratings · App Store

1. 3/5Wait times are not accurate

   I’ve been using this app for 2 months, it is cheaper than the competitor and it’s good the driver keeps the entirety of the cost. The biggest problem with this app for me is that the wait times are not accurate and i’ve had experiences with drivers not moving for many minutes. For example, it will say driver arrives in 4 minutes but 7 minutes pass and the driver is still nowhere near, other times driving away from my location, and even have cancelled when arriving to my location. This makes the app very unreliable for me, especially if you’re in a rush. I’m not sure why this is a big problem with Empower and not as much with other apps. When you cancel the ride because of these things, they don’t even give you an option to select why you canceled and immediately charge you a $4 cancellation fee. This is not always fair. They also put a hold on your card for a higher amount than what the ride is and they claim it’s for the tip (they do end up adjusting the amount later on) but when you leave the tip it’s a separate charge. This doesn’t make any sense as to why they’d hold a higher amount if the tip charge is separate. This app would be great if these things change.

   Drea_RD · 27 Aug 2026

2. 1/5Unsafe pick ups, incomplete rides, no refund

   I am extremely disappointed with Empower and the repeated safety issues l've experienced using this app. One incident involved a driver who parked across a highway instead of coming to the correct pickup side even though I have ordered rides to this exact location several times and drivers always arrive on the proper side. When I texted him asking where he was and pointed out that he was across the highway, he responded, "This is where it took me." I had to run across a highway to reach the car. That is extremely unsafe and unacceptable. Another time, a driver placed all of my bags on the ground instead of handing them to me or assisting properly, which was unprofessional and disrespectful. Most recently, a driver hit a curb while driving straight, popped his tire, and ended the ride early. He told me to order a new ride and did not complete the trip yet I was still charged full price. I had to walk 15 minutes to work and pay for a ride that was never finished. I have messaged customer support multiple times about these recent incidents and have received no response. The only time I received a reply was about a lost item a month ago. There has been no accountability and no refund for a ride that was not completed. I have never had this many problems with drivers until using Empower. Between the safety risks, unprofessional behavior, and lack of support, this experience has been extremely frustrating and disappointing.

   Cansycane06 · 27 Aug 2026

3. 1/5DO NOT USE

   These people are ridiculous! I’ve been using empower for a while, and then one day when I try to book a ride, they randomly tell me my account has been locked due to fraudulent activity. I review my rides and see they are all accurate, no fraud. I email them telling them my rides are correct and there is no fraud and they say “ Your account has been locked due to suspected fraudulent transaction activity and is subject to deactivation. Please note, Empower reserves the right to take steps necessary to reverse or undo the impact of any fraudulent transactions. If you wish to provide any information, please do so by responding to this email.” I respond telling them there isn’t any fraudulent activity and the rides are correct, so I have no information to provide. They then respond saying “ Unfortunately, we can only advise that we are unable to unlock your account at this time. We apologize for any inconvenience this may cause.” I keep asking why and they won’t give me any information at all, just telling me they can’t unlock my account and can’t provide any further information at this tune. It’s extremely frustrating because I’ve used them often, and I keep telling them my rides were all accurate!! It’s not like a filed a dispute with my credit card company or something. They just locked me out and won’t let me create a new account for no reason!!

   Ashleyyyylove · 27 Aug 2026

4. 2/5Apps needs to update

   In the last 2 rides I used these for, the drop off location cannot be changed at all!!!! I was going to Loyola university fitness & aquatic and it literally dropped me off almost a 5 minute walk from the university??? The driver was extremely rude too and yelling. I’m 17 years old, it was lower than 20 degrees outside and I was trying to get him to drop me off at the parking lot which was less than a 2 minute drive…he just needed to turn right and drive up a bit and I would be at the university. But he was so rude and I just asked him to drive up a bit to the light where he’d need to turn right and if he could drop me off so I could walk the rest of the way. He didn’t want to drop me off and yelled about needing to go home… he had to drive forward anyways and all I asked was to let me stay in so I could walk the rest of the way. The drivers aren’t as kind as they are on uber. There was another time when I put in an address and the pickup location was completely different??? I tried to get in contact with the driver and there was no way to, they ended up canceling and I just got an uber instead because I can choose where to pick me up from. There needs to be an easier way to contact someone and a better way to pick the location drop off and pick up.

   Marilyn780 · 27 Aug 2026

5. 1/5Unsafe / Stay Away

   My 7 year old daughter and I were picked up around 10:41P on March 11 to be dropped off at the Ritz Carlton-Pentagon City in VA. When the driver was on his way I noticed in the Empower app he wasn’t following the suggested route on the map. We met him outside with luggage and he agreed to let me use his trunk. My daughter hopped in the vehicle as the driver popped the trunk from the drivers seat and I started to walk to the back of the vehicle with the suitcases but he forgot to put the car in park so the vehicle started to roll back. He hopped back in the suburban and slammed on the brakes then shifted gears. My daughter was frightened and I was in shock. We finally are on our way and he again is not taking the suggested route on the map. His music is way too loud and he’s joking with my daughter that he’s going to to take her home with him. We get to the Ritz Hotel and he’s taking the luggage out. He hands me the large suitcase and he was about to hand over the mini suitcase to my daughter but hesitates and asks her, “I thought you were coming home with me. You aren’t coming home with me?” So I go to grab the suitcase from him and he actually has a slight grip on the handle but he sees my intent and finally let’s go saying, “Have a good night” and leaves. I emailed Empower twice and tried to call but have not heard back. The safety of their customers doesn’t seem to be a priority! Stay away!

   NicSerr · 27 Aug 2026

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