Lowe's Home Improvement

• Free

Last verified 30 Aug 2026

• Free to download

Last verified 30 Aug 2026

4.8 1857388 ratings · App Store

1. 5/5Trouble

   I purchased top s soil garden dirt and mulch online. I tried since yesterday and it would not let me place the order to be delivered. I live probably less than 1 mile right down Outer Drive. It would not let me place the order to be delivered. It kept saying I had to pick up and it would say in black letters something wrong with the system. Try again later this is since yesterday, I tried for two days and I tried it again didn’t work. I called and said reboot the system and they couldn’t help me so I got and started all over again. When it came to my order, it said I had to pick it up. I am 71 years old. I cannot pick up that stuff. That’s why I had it ordered to my house. I already went to your store. I already tried to pick it up. I have to go there and to pick up my stuff. I talked to a manager and he said to order it again he would cancel the order. if you cancel the order and it still won’t let me order to have the stuff delivered. So now I have to pick it up in shifts and I still don’t have any help getting it out of my car. I’ve had incidences in the past with this company and I love Lowell’s . I have a credit card. I have excellent credit. this is ridiculous. I’m a loyal customer of yours. I could go to Home Depot. I could go to Menards, but I go there and I have a credit card there and I can’t get any help I’m so sad and disgusted that I got bad service AGAIN.

   Donna from Detroit · 30 Aug 2026

2. 4/5Who to call/email about app problems

   I love shopping at Lowe's and I mostly love the app. But like too many apps, there's no clear and easy way to contact the developer about app problems or to provide feedback and suggestions. Clicking on the App Support icon in the Apple App Store doesn't help. It takes you to the Lowe's Customer Service webpage, but there is no clear information or link to send feedback to the developer. Hence, so many people do what I'm about to do: put my feedback in a review. I've used the app many times before to locate items in the store I was in and it always tells me the aisle and bay where the item is located and the quantity in the store. Wonderful feature until I used it yesterday. The app said the item was in aisle 14 bay 7. Great. Went to that location but not a sign of the item, and based on the items that were there, it didn't seem like it should have been in that location anyway. After looking around for several minutes for an associate, I happened upon one and asked him. He told me the item (and apparently similar items) had been moved recently, and he took me to the new location. So, it would be nice to be able to report a moved or missing item using the app. My bigger peeve is with viewing long product reviews in the app. I tap the ...more icon in the review and start reading. As I scroll down through a longer review, I eventually put my finger on another review to scroll the first one up higher and wind up closing the first review before I'm done reading all of it. Please fix this.

   Proud Grandpa · 30 Aug 2026

3. 3/5Love free shipping! App dog slow…and makes basic things harder than they ought to be.

   I love getting free shipping with $35 min purchase. I find the app frustrating because it’s often dog slow. Then, sometimes, response time is decent. I’ve checked other apps before & after just to make sure it wasn’t my internet going slow — and so far that’s never been the issue. Search and sort functions could also make it a lot easier to filter things various ways. They really ought to devote more effort to this zoo because when you’re ordering on line, this app takes on the functions of actual people in the brick & mortar stores like stockers, cashiers, and those helpful people who help you find stuff…I do like how I can easily look up locations in my local store — where it gives you both aisle & bay. That can be very handy for stuff that is on an aisle with stuff that you might not have expected to be grouped with. I’ fairly new to the app (so maybe it can do this), but one thing I’d love was if it was easy to create & print up a “shopping list“ which had the item with picture, price, name of item, location in store, plus the options for getting it to your house and associated costs for options other than checking out at the store, and having to cram into my little car… The ship to your home is free if you buy at least $35 worth of merch, but I’ve not yet figured out how they calculate the same day/next day/longer delivery costs.

   OfADifferentMind · 30 Aug 2026

4. 3/5Where did the maps go?!

   Lowe’s is an amazing place where you can find everything for your home. But that also makes it hard to find things among its enormous amount of stuff. While this app tells you which bay and shelf and item is located at (most often correctly, but not always), it used to be able to show a map of the store with a pin for its location. There are even large posters by the entrances at some stores selling this feature in the app. But those maps disappeared many months ago and are sorely missed. Another annoyance with the map is that it’s really intended as an online shopping tool, not an in-store helping tool. You can add things to an online shopping cart, but there is no real “shopping list” function for in-store shopping. Sure, there are quick lists but you can’t add quantities there, and once you got an item you can only remove it, not mark it as “picked up”. Look at the IKEA app, that is good inspiration for a true in-store companion app - make multiple “shopping lists”, add quantities and be able to mark things as collected without removing them, reorder the list in bay (= store layout) order so that you don’t have to run back and forth in the store like a mad man. And to throw in a separate wish - give us an overview map with red dots for all items at once!!! This could easily be a perfect shopping companion for a store that truly needs it. Now it’s mostly an inconvenient way of doing online building goods purchases which the website does better on a tablet or real computer.

   JKristinsson · 30 Aug 2026

5. 3/5Lowe’s cards

   I use my Lowe’s for my tools for my company and materials I have lost all cards I. Yur system one day a couple weeks ago loosing warranties and very important receipts and purchases that are expensive spike to yur customer service I got no where at all she was rude told me it’s my fault they’ll send new cards u can’t tell me that isn’t on purpose to end warranty’s sooner with no proof of purchase do your horrible return policy’s cause loss prevent doesn’t do there job well and I can’t even return brand new tool 200$+ that’s got 3 year warranty breaks first week I eat that cause some lady at returns was a very rude person I walked out so mad that I was treated like a criminal not a business owner sole proprietor so I’m going to see if Lowe’s ever makes good on lost purchases no fault of mine two years in a row even got receipts they don’t allow me to add after u clear all history leave like 20 fir the passed two years I did spend 10 grand in tools alone not counting money for materials I ask for hzlf credit for the 250$ purchase they lost extended warranty well I gave receipt and show I’d drivers license and cc I used to buy nothing that’s one situation I. Had so many I think I’m going to see how corporate handles this I feel u are the multi million I’m a small company covid then all this ruined my rights offs abd returns from taxes? I think a gift card for that 200 is nothing to Lowe’s abs means weather I come back and trust yur store needs to get trained in return to respect your customers as I do

   MGoodale · 30 Aug 2026

4.7 338048 ratings · Google Play

1. 5/5

   Very helpful with finding ideas for my upcoming home remodeling project.

   Lauri Remaley · 31 Jul 2026

2. 2/5

   so many steps to use your rewards and instructions are confusing, multiple passcodes to enter back and forth on your phone 🤔😱😡🤯

   James Austreng · 31 Jul 2026

3. 5/5

   Thank You

   Jericka Delaney · 31 Jul 2026

4. 5/5

   Good price. Easy purchase.

   Edward Jimenez · 31 Jul 2026

5. 1/5

   Lowes employs Flock camera tracking in their parking lots now so I don't trust that my privacy is secure within this app. uninstalled.

   DeWayne Tallmon · 31 Jul 2026

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