IHOP

• Free

Last verified 30 Aug 2026

• Free to download

Last verified 4 Sep 2026

4.8 60552 ratings · App Store

1. 4/5Location change needs adjustment

   The app has come a long way the past few years and I like the addition of the pancake rewards and how it feels similar to a crypto app. It’s a few years ahead of other companies now and definitely moving in the right direction. One hangup I have though is we have 3 IHOP locations around us and I change the one I order at depending on whatever else I have to get/do at the time. Right now the app asks you which IHOP location you want to order from, then when you start your order, shows you previous orders you can reorder. The only problem is, unless you force it to change the pickup location back, it will order from the same location as that previous order. Either ask if we want to reorder a previous order first, or don’t overwrite the location selection from the previous menu. It forced me to chose between losing an hour driving to another location for a hour old food or wasting $45 and leave it there.

   I-Shadow12 · 30 Aug 2026

2. 1/5No options to add notes, thus bringing me food I didn’t want after their CS messed up

   Being a creature of habit, when my SO suggested getting IHOP I was all in favor (since I already knew what I always got) but this time (my 1 & only time to try your breakfast delivery) I never got my order. You see I have this problemwith certain textures (ex moistness versus dryness which is like swallowing medicine without a drink), so no matter what I am getting anywhere I ALWAYS have to get (or have) extra sauce/ condiment/ etc. so since they didn’t have a spot for a note on the order I wasn’t able to submit one and so I decided to call the location it said I was ordering from. Also, just in case, I decided to chat with the delivery company (I have screenshots and such showing all the details) to get them to double check...after half an hour of the phone ringing & ringing but never picking up (& yes I did call back) me repeatedly giving the right info over chat & them repeatedly saying I didn’t order through them, they finally found it...right after the driver had picked up the food...VERY CONVENIENT...I even explicitly said if I wasn’t able to get the sauce I didn’t want it, but 5-10 minutes later food shows up exactly as I knew would come dry & inedible. So I wasted all that time, had to work with a company with shady business practices, never got someone on the phone from the location I was ordering from & got inedible food & CHARGED FOR IT. Never eating here again!!!

   ChicaChels · 30 Aug 2026

3. 1/5Usability Frustration

   I was glad to see an updated app, hopeful for improvement over my big beef with the old one but instantly met with familiar frustration on my first order. After selecting delivery option and location you’re given the option to repeat a recent order, which overrides both the location and delivery method. While technically you showed the change on the next screen, no one is expecting those things to change so you’re not looking for it until the confirmation screen where it’s front and center that you now have to get your sick self out of bed to go pick up your family order at an inconvenient location. Also, I couldn’t see a way to order just a side of eggs in the menu. And please have a way to see your current and historical orders/receipts. When you go back to the app to confirm the seemingly random location the app picks for your order, the confirmation screen is gone and there doesn’t seem to be a way to find the open order. But, hey, there’s pancoins now. Sorry for the rant but I love the brand and want more for it. Also, I’m sick and it’s cold out. Oh yeah, I tried to leave this feedback directly on your in-app long feedback form but it kept asking me for irrelevant things server name and check number before crapping out on some location field error and resetting the form after I had to do the Captcha thing twice. Ugh.

   Singlended · 30 Aug 2026

4. 3/5Needs improvement

   My husband is a developer for a national company, and for that reason I’ve become more familiar with how apps SHOULD work. This app needs improvement and it seems rather obvious someone wanted it released before it was ready, before it had been properly tested, and before all necessary information was included. My personal ‘gripe’ is that I have an iPhone X and the final order check out screen has the exit box at the far top left corner, above where it ought be, so it’s impossible to use. In order to re-enter the app, I have to hard close it and reopen it to reset the screen. This should not be necessary, as it seems to indicate the developer unnecessarily messed with the size coding for the iPhone X template provided by Apple. In this day and age, where everyone is used to apps working nearly flawlessly, I give IHOP props for finally entering the tech world, but thumbs down for execution. Someone doesn’t quite know what they’re doing here, and is not taking notes from other higher functioning apps. Get a new developer or kick this one in the pants and tell them to get it right. If a novice can see the issues here... I worry that someone more seasoned has missed these things and still chose to roll it out.

   ShanHrach · 30 Aug 2026

5. 1/5Login Issues

   I’ve had the app on my phone for quite some time. Today was the first time I attempted to use it on a long time. When I tried to login, it told me my password was wrong which I knew it wasn’t so I tried using the Forgot Password feature but I never received the reset password email. I tested that feature with a few of my other emails thinking maybe I had the wrong email. But still no reset password link received anywhere so I created a new account using the same email as before. It let me do that. I just figured my account was closed since it had been a couple years since I used it. I tried logging in with the new credentials and then it started telling me my password needed to be updated. Now why would I need to update a password I literally just made the same day based on the password requirements suggested by the site???? So I said let me try logging in on the computer instead. Login works just fine on a PC but will not work on the app! So if I’m out and about, the app is useless to me because it’s not letting me login period. I even tried creating a new account on the app thinking maybe the app is just different from the computer way. Guess what message I get this time? “An account already exists with this email.” Really? Ya don’t say! -_-

   Taminator79 · 30 Aug 2026

4.6 46478 ratings · Google Play

1. 5/5

   Very intuitive! I love the app

   Joel · 5 Aug 2026

2. 2/5

   i have to find an address close to wherever i want to order, since there is no location finder in the app. this caused me to order food at the wrong location. the cancelation process suck. you have my info but keeps asking for it every time I place an order. an it's too hard to redeem pancoins...i added the code but it won't register an i ended up having to pay for something that should've been free. the employees are always extra nice but the app should take some tips from Dennys.

   J · 5 Aug 2026

3. 5/5

   Easy to order, don't have to wait in line, and you can even use Upside app to pay for it

   Stephen Wright · 5 Aug 2026

4. 5/5

   Easy to order online and friendly staff

   Anthony Molina · 5 Aug 2026

5. 5/5

   👍🏽 👌 Great

   Joseph Pichardo · 5 Aug 2026

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• 4.8.41 · 10 Jul 2026
• 4.8.43 · 20 Aug 2026