Holland America Line Navigator

• Free

Last verified 27 Aug 2026

• Free to download

Last verified 31 Jul 2026

4.5 37192 ratings · App Store

1. 4/5The good, the bad, and the desired

   The latest update completely changes the user interface so I’m still trying to find things that were muscle memory on the old app. It is good having an app to carry and plan the days activities from. Being able to see what activities you have booked day by day is a great feature. On the bad side, the app will only accommodate the most recent cruise for excursion purchases. Thus is a deficiency that should be corrected as the other two voyages I have can only be accessed through the web site. Two highly desirable features should be added to this app: 1. The ability to select the ship’s audio broadcast channel on my device. When you’re in your stateroom, on the balcony, bathroom or the outer decks during scenic cruising we can’t hear the announcements. It would be fantastic to select this channel, put in the earphones and get the narrations while in the fjords, ice fields and scenic harbors. 2. The cruise directors love to give a long narration of port information when we arrive in port. Often they include where the gangway is located but more often than not they neglect that piece on information. That location can also change during the day, plus you have to be in an area where it can be heard when the information is given. I suggest adding the CURRENT gangway location as a header in the my itinerary section of the app.

   STOVL · 27 Aug 2026

2. 4/5Messages needs work

   Many of the features of this app work fine. Events, excursions, etc were informative and up to date. There were 16 people in our immediate party plus others in our organization. It was nice to have a form of communication while on board with the Messages feature. However, while you can add any passenger onboard, there is no way to form groups. Therefore if you want to tell everyone to meet at the aft bar, you must message each person individually. It’s very primitive at this time. Also it’s slow to post so don’t expect to have a conversation. And despite having properly set my phone to give notifications I never received any. Most of our group had that issue. Hoping this app is updated before my next voyage.

   KnobbyD · 27 Aug 2026

3. 2/5Not up to Holland’s Standards

   The app has a lot of potential but it is very clunky and hard to navigate. It’s like the built an app around a web page and not a stand alone app. Examples: *I should log into the app and not have to retype my log in again period. *There is no direct link to my planned trips unless I navigate thru three menus. *The doesn’t have a logical flow based on users and how people plan trips. It just takes you where folks want you to go spend money. *Some menus and navigation paths match how you just navigate the Holland Desktop site. *If you have multiple cruises there is no way to toggle between them on the first screen. I just don’t feel this is a finished product that was tested with real users. It feels like an older app design where they tried to cut corners by leverage existing infrastructure. I love Holland and really love bragging about cruising with them. Sadly, I can’t brag about this app until it’s really brought up to their shipboard standards.

   Ticked off 1313 · 27 Aug 2026

4. 1/5A Hot Steaming Dog-Pile of an App!

   Holland America’s Navigator app, which should more appropriately be called the Nullifier app, is the worst app since Windows 95. It’s hard to believe Holland America would unleash this on its customers but, once you visit the app, you’ll see the major focus is selling the customer an extra excursion or an upgrade. (“Do you want fries with that?”) Want to find what the planned itinerary is? Good luck, you’ll need to be a direct descendant of Kit Carson, have the detective skills of Sherlock Holmes, plus two hours and easy access to some adult beverages to find something remotely useful. Without knowing what the day’s planned activities are, how can a customer make an informed decision on buying an excursion? Holland America doesn’t care; they just want to sell, sell, sell We are on a land-sea package for which one’s personal excursion choices were listed by day, only to be wiped out when HA belated posted the cruise ship activities which overrode the land tour info. These are just examples of a few of the app’s issues which clearly has been augmented over time by new features which are incapable with existing features. The whole thing needs to be scrapped and redesigned from scratch otherwise the app will never serve the purpose of being useful to customers. We haven’t been on our tour yet but I hope they can run the rest of their tour better than their app which earns an “F” in my book.

   The Original Dodger Dan · 27 Aug 2026

5. 2/5Poorly designed and inaccurate

   We’re on an Alaska cruise right now and the app constantly has issues with authentication and is inconsistent with delivering messages between our party. The menus for the dining options haven’t been accurate for a single meal yet and when we asked the staff what was right they said the app is always wrong so just ask for print out everyday. What century are we in? How is there no way to contact the company in the app? We purchased any of grade to internet because they’re standard internet package blocks authentication for apps like Audible and Hoopla so even though we downloaded our books and audio books ahead of time we can’t access the app with upgrading to the streaming plan. We did this and the checkout said $40 per person but we were charged $420 per person. No one onboard can help, no ability to talk to corp via the app. Advice was to dispute with Amex 🤦🏼‍♂️

   Pete29601 · 27 Aug 2026

2.4 2099 ratings · Google Play

1. 1/5

   This is a very poor app& not user friendly.

   Glenda V · 31 Jul 2026

2. 1/5

   This app is terrible! soo buggy. doesn't work half the time. impossible to find certain things. one section may work one day, then not the next day. layout is also frustrating at times. for such a large company, you would think they would do better. 2 star rating is too high. sure hope it works better when we get on the ship.

   B Private · 31 Jul 2026

3. 1/5

   App will only allow "connection" to one booked cruise; only the next upcoming cruise. Poor customer support and service. Should be able to mange any booked cruise.

   Dan Armstrong · 31 Jul 2026

4. 1/5

   cannot login. never received 4 digit code to email. sent many times already.

   Teddy · 31 Jul 2026

5. 1/5

   Do not trust the App! Schedules are changed and the app is not updated. My daughter missed her most looked forward to event because the app had a different time than the published paper schedule. There is so little internet connection on the ship that the app pretty much constantly has a "disconnected" error. Prior to the trip, saved schedule items dissapeared from the personal itinerary and could not be re-added. This app is adding a lot of stress to our vacation.

   M Carter (LGK) · 31 Jul 2026

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• 26.30.00 · 17 Jul 2026