Princess Cruises

• Free

Last verified 28 Jul 2026

• Free to download

Last verified 31 Jul 2026

2.4 3149 ratings · App Store

1. 2/5App is ok. Make it easier to see daily Folio and download photos

   App is functional. Navigation is not intuitive. Important things I wanted to see were buried three levels deep and not where you think they should be. Your daily folio (bill) and progress on drink credits and should be more accessible. No way to see how many waters you’ve consumed against your allowance. Ship navigation is nice but the user interface is clunky. Photo app is terrible. Act of buying the down load package and adding photos are two different steps. It should not let you buy that package without selecting photos. They are two different and unconnected steps and the app does not guide you to select photos or say anything about it. Once you figure that out and try to download load the photos to your phone (in the app). It says “ downloading” and then gives an error message. Tried this four times. Same thing. Asked an attendant for help. He said did you look in your photos app? The photos download four times. Never got a success message “congratulations your photos are downloaded to your photos app”. Just repeating error messages. We are tech savvy. Make this better please.

   Musefuse88 · 28 Jul 2026

2. 1/5Very disappointed.

   It’s hard to know where to start because this app is downright terrible. If you order food and one item isn’t available, nothing will be delivered. There’s no way to communicate with the service team about your order through the app, leaving you stuck. When you message the chat line, they’ll suggest you call guest services—where you’ll spend at least 10 minutes on hold, only to find out they don’t have the one item you wanted. They’ll apologize profusely and then send the rest of your order, but by then, the experience is already ruined. Drinks take 30 to 45 minutes to arrive, so you’re forced to plan 30 minutes to 2 hours ahead for everything. That’s exhausting, especially on a vacation where you’re supposed to relax. I wanted to shut my brain off for one week, but this app made that impossible. On top of that, the app is incredibly outdated. There’s no way to sort events, which makes it unnecessarily hard to figure out what to do. It’s clear Princess Cruises is far behind the times when it comes to technology. While other companies are implementing AI and streamlining customer experiences, Princess seems stuck in the past. The app feels like it was designed for retirees who aren’t as tech-savvy, which might explain why their customer base skews toward those over 65. If you’re looking for a modern, seamless vacation experience, I’d recommend looking elsewhere. Princess Cruises, and the overall experience—was a major disappointment.

   notfaroff · 28 Jul 2026

3. 1/5Never change a reservation!

   Imagine you have a dinner reservation on a formal night. The group is running late, so you click on your reservation to reschedule it. It shows you several time slots available so you choose one. It warns you that your current reservation will have to be discarded. You click ok because it just locked in that new time slot for you, and there are several still available. You click ok and are bounced to the landing page foe reservations. You now have no reservation. You still see several slots available in the app. But it errors each time you select one. You are now locked out of the system. Imagine what that does to your blood pressure - you can see available slots but cannot reserve one - not even the one that you had already reserved! I later had occasion to see the web app hosts use to manage reservations. Your Cancelled reservations will remain in the system (they may tell you you are not in the system, that is a lie). The system retains cancellations and considers them a conflict. I stood my ground with the host that night because their app screwed me over - and I am a web developer; their system is very poorly designed, to allow a user to get to this state! Fortunately they were not running the restaurant at full capacity, and when my wife came over they found a table for us. They had to deal with this terrible situation caused by lame app developers. Never. Change. Your. Reservation.

   Aesop Redux · 28 Jul 2026

4. 1/5It’s a Joke

   This app is a joke. I thought the first Ocean Ready / Medallion app was bad but by the last cruise I used it on it was actually working. But then came version two. We booked a cruise in July and were able to enter all our data and became green lane ready. Then about a month and a half later I went in to check what time our dining reservation was and found ALL of my information gone. And I mean all. The only thing there was the cruise reservation. However, everything was just fine on my wife’s app. Called Princes and started the process of re-entering the information. Some data it would not let me enter, but we managed to eventually get it entered. I could not link to out dining companions on our dining reservation (though my wife could) and could not enter a payment method (credit card) though it clearly was present on my wife’s app. They even charged $10 for medallion shipping to the card. My wife was able to get us back with our dining group. For the last three weeks I have been trying to get my charge card entered with no success. Six calls to Princess, who referred it to the “back office” (Ocean Ready) has not resolved a thing. Two weeks out and I am still blue lane while my wife is green lane. The app is more advertising for onboard upgrades and services than help for getting required information entered. The whole process is just a joke, starting with the app.

   Retrospect on CCX · 28 Jul 2026

5. 1/5Awful at basic functionality

   Just came off my first Princess cruise and while we had a great time overall, the onboard app is one of the worst I’ve ever used on any cruise line I’ve been on before (been on 4 other lines). The app can track a family member anywhere on the ship and have food brought to me anywhere but if I want to know what places were available to get food at any point of time, or what restaurant hours were it’s impossible to find. There are no filter options for food, entertainment, or kids activities. To find anything you have to search through the whole days itinerary. Also, and this is the worst issue- there are no phone notifications so if someone sends me a chat I get no notification on either my phone or Apple Watch. The only way I can see this is by opening the app and usually a bunch of time already passed by since it was sent. This is basic stuff and there is no excuse for not having this functionality when you have advanced features on the ship. Don’t get me started on the specialty dining reservation process for premier package cruisers and the frustration placing and changing reservations without getting charged. Whoever designs this app should take a Disney cruise to see what a real cruise app looks like. Was definitely a negative to an otherwise nice vacation and definitely played a factor into me sailing with Princess again (probably won’t).

   Jets14NY · 28 Jul 2026

2.1 3185 ratings · Google Play

1. 1/5

   Probably the worst app that I have ever installed. I have a booking, sailing in less than a month, and I can't do any of the necessary pre-cruise task. I can literally update my email, change my password, and indicate if I prefer 1 queen bed or 2 twins. I cannot view or print our travel documents, luggage tags, or anything else.

   Susan McLean · 31 Jul 2026

2. 1/5

   Glitches frequently

   Audrey S · 31 Jul 2026

3. 1/5

   it was bad with poor user interface, but now it's even worse since the upgrade. it doesn't even have accurate information - says I need to order my medallion, which I am holding in my hand because I got it 3 weeks ago! Now I CAN'T TRUST anything the app says. Really take a look at other cruise lines' apps as a model for improved usefulness and user interface.

   Kim Baten · 31 Jul 2026

4. 1/5

   barely functional

   Lori Skewis · 31 Jul 2026

5. 1/5

   This app is so slow I can barely use it.

   DeNitE! Appz · 31 Jul 2026

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• 1.10.2 · 10 Jul 2026