Norwegian Cruise Line

• Free

Last verified 27 Aug 2026

• Free to download

Last verified 30 Aug 2026

4.8 207091 ratings · App Store

1. 5/5Norwegian’s Removal of Messaging Feature is a Major Step Back

   I’ve sailed with Norwegian several times, but this will likely be my last unless they fix this huge mistake. Norwegian recently removed the internal messaging feature from their app the one tool that made it easy for families and groups to coordinate on the ship without paying extra. This was how parents kept track of kids, how multi-generational families met up for meals, and how friends planned activities together. Now, if you want to send a simple “meet me at the pool” message, you’re forced to buy their overpriced Wi-Fi packages. This is not just an inconvenience; it’s a serious liability for families. Ships are large and busy, and being unable to quickly contact each other without spending extra money is unacceptable. Emergencies happen. Plans change. The messaging feature was a basic, common-sense tool removing it is a blatant cash grab at the expense of passenger safety and enjoyment. Norwegian, if you’re listening, bring the free messaging back. You’ve taken something that made cruising easier, safer, and more enjoyable for families, and replaced it with a paywall. This decision shows zero consideration for your guests’ needs.

   Yoyoyouaintfunny · 27 Aug 2026

2. 1/5FRUSTRATED & DISAPPOINTED - No “Ease” as NCL suggests

   (Posting this review for experiences Jan/Feb 2025 for cruise sailing dates summer 2025) Our group of four has spent numerous hours trying to book excursions through the app and also the website. We have reviewed, selected, added excursions to our cart and when we attempt to purchase, we get a message that an error has occurred, and our cart has emptied by the system. So we spend more time searching for the excursion we wish to purchase. Try to add them each back to the cart and get an error, “Whoops, an error has occurred. Please try again later” or “No longer available”. We have tried to chat with representatives who tell us, “You will need to call the booking office”, but the office is unavailable. We have tried to purchase excursions at all hours of the day; hours that would be considered regular business hours, very late evening, moments after midnight, and at every hour through the night from 1:00am-7:00am. There has been NO EASE as the title of this app states and there website is no better. We have been trying to accept the glitches happen and mentally “chant“ affirmations to ourselves that we are going to have a great time. We have spent years saving for and now have spent several thousand dollars on this dream cruise but it might be our first and last time on Norwegian. We have sailed with two other cruise lines and never had a single problem with either. We are so frustrated and disappointed with Norwegian.

   !Dane! · 27 Aug 2026

3. 1/5App Falls Short – Major Room for Improvement

   I recently used the Norwegian Cruise Line app during my cruise and was disappointed with its performance when relying on regular cellular data instead of the ship’s paid WiFi. Unfortunately, the app consistently displayed generic error messages across all key features, such as viewing the Freestyle Daily newsletter, checking booked excursions and dining reservations, or attempting to make new bookings. This made the app essentially unusable for planning or staying informed while onboard. I noticed that some users have given positive ratings, which suggests it may function well for those connected to NCL’s WiFi. However, for cruisers like myself who prefer to unplug from onboard internet (or those that want to avoid the additional costs), the app provides little to no value. It would be a significant improvement if the app could support offline access or basic functionality via cellular data, perhaps by allowing users to download cruise-specific information in advance or at embarkation. Additionally, I appreciated the app’s clean interface when it did load general information pre-cruise, but the lack of an in-app feedback feature meant I had to seek out external channels to share this experience. Incorporating a simple way to submit suggestions directly within the app could help NCL gather valuable insights and enhance the user experience for everyone. Overall, with some targeted updates, this could become a much more reliable tool for all passengers.

   Brentals · 27 Aug 2026

4. 5/5Worst Cruise App

   Based on my own experience and the comments I've read on the web, there's no way this application can be rated 4.7 stars. They asked their 10,000 employees to do reviews. The application is simply THE WORST of all the companies. Full of bugs, totally useless (70% of the functions redirect to their website) and it doesn't update well (have to logout to refresh). Basically, it's an itinerary viewer. Once you're on the boat, you can see the daily schedule, but it's basically just unsuitable PNG images. You can no longer see the schedule or set favorites to remind you what to do during the day, as you could with the old application. They've also removed the chat function to, I presume, force customers to pay $400 for Internet to be able to communicate with their family on the boat. Basically, the application is prettier. For the rest, 100% of the old application was better.

   pjette · 27 Aug 2026

5. 1/5App is worthless and adds no value while on the cruise

   This new app has been a disaster. It started before my January 4th sailing when I couldn’t even get it to open to access my Edocs. It got even worse once I boarded the ship. I couldn’t get it to open at all and the line at the computer help desk was normally 20 people deep (which should tell NCL something). While waiting at the customer service desk on day 2 for an unrelated issue , the majority of guests were there having issues accessing the app or internet and decided to try the customer service desk due to long lines at the help desk. Once the app was working on day 3 (after the help desk had to make a setting change within the app itself) the app has been pretty much worthless. It shows a restaurant on board that is not on this ship. When trying to make reservations at some restaurants it shows no availability but if you check availability on the cabin TV or touch screens around the ship there is plenty of availability. When you click the “what’s happening” link on the app it takes you to a microscopic screenshot of the entire freestylle daily rather than bringing up an easy to read mobile font sized listing of events occurring. There is no way to bookmark events you want to attend then get reminded. You can’t view menus for the MDR. In summary the app has provided no value onboard and I haven’t been using it on this cruise and reverted back to the old fashioned freestyle daily. Time to go back to the drawing board. NCL should look at apps from royal, carnival, celebrity, or princess on how it should work.

   Cruisin_Husker · 27 Aug 2026

4.8 34106 ratings · Google Play

1. 5/5

   The app is excellent. We're able to check on our cruise. We can see the details like excursions.

   Harry Campbell Jr · 31 Jul 2026

2. 5/5

   Great get a way with no worries

   Teresa Sargent · 31 Jul 2026

3. 1/5

   Won't work without wifi connection to vessel. Wifi fails to remain connected. App fails.

   Benjamin Lord · 31 Jul 2026

4. 5/5

   awesome tool

   Kay Krout · 31 Jul 2026

5. 1/5

   This app is laughable how useless it is. Just got off the NCL Prima and the app is slooooow, cumbersome and offered next to zero functionality. I just do not get how anyone is giving this more than 1 star??? It deserves zero stars but thats not an option unfortunately. NCL has taken a nosedive in quality across the board from ships to this "application " that does nothing. They could learn tons by copying the Royal Caribbean app. Hire that Dev team and relaunch.

   David Drennan · 31 Jul 2026

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• 1.40.1 · 24 Jul 2026
• 1.42.0 · 13 Aug 2026