Gap: Apparel, denim and more

• Free

Last verified 30 Aug 2026

4.9 388195 ratings · App Store

1. 5/5Gap Mobile App

   Update: I was contacted via phone from Gap and they were very helpful and were going to notify the developer to have the application fixed. In the meantime, I was able to pay my bill by phone. I made a separate call and the customer service representative answered quickly (no hold time) and took my payment information. I loved the application until this month when the payment feature under my account stopped working. I have tried to notify Gap there is a technical issue with the payment functionality on the mobile app. I have been transferred multiple times between Gap and Barklay’s customer service area that services the credit card. It appears nobody understands who is responsible for the GAP mobile application. Gap customer service even told me the mobile application was only used for purchasing products. Very frustrating.

   Jill from MN · 30 Aug 2026

2. 1/5What’s going on?!?

   ******PLEASE FIX THE APP GLITCHES******* I used to love this app but for the last month it’s had some terrible glitches. I cannot shop, search, or filter. When it does work, it will restart the search mid scrolling and display only a few items even though at the top of the screen it says there are 130 items in the search. It will also continually populate the “uh oh” screen and say that your request cannot be completed at this time and to refresh, I have great internet service so connectivity is not the issue. Recently, I placed two orders and both of them are not recorded on the app. I called customer service and they told me that I used the guest check out. There’s absolutely no way that I checked out as a guest because I used the saved for later items and you have to log on to have access to them. I did however use the Apple Pay option, they said that what happened was the app used the Apple Pay as a guest and override my login and that I would not be able to access to those orders on the app. That’s absolutely ridiculous! Their other conclusions were that the server timed out or that my login timed out and that because I used Apple Pay I didn’t notice. That’s seems rather convenient. At the end of the conversation with the rep he said they couldn’t do anything about the app or the orders. He had me on hold for 30 mins trying to take down my complaint. I called to get help with the app’s technical issues not to vent to a stranger for 30 mins.

   MAL5000 · 30 Aug 2026

3. 1/5Tired of this & Old Navy apps

   Every single time I open either one of their apps (& the only reason I have two was because I was trying to bypass this problem, but I can’t) I am asked to sign in. Yet, no matter what I do, 9 times out of 10, that’s not happening, and the other one time, it will take many, many tries to get in). After about the 10th time I try to sign in, I get an “access denied” message that tells me to do a couple things, and if they don’t work to please click on this link to let them know. Buuuut, when you click on that link, it never opens. Btw, if you’re curious about The Gap’s ethics: I just purchased something that was sold and listed as being made of the material Modal, which is essentially a luxury fabric, but it ended up being once I received it and according to the tag, 95% polyester! I don’t do polyester, ever. It is a garbage fabric, is plastic and the equivalent of wearing a garbage bag, and it’s the cheapest, hottest, most unbreathable fabric on the planet; it’s just disgusting. And I don’t trust The Gap, anymore. They even put that it was Modal in the title of the item. Shame on them! And I’ve spent a heck of a lot of money at their company stores, recently, but after that, some issues with not receiving credit for returns, and the apps, I’m done.

   Catt624 · 30 Aug 2026

4. 1/5Buyer beware

   Read the fine print on the app regarding return policy. If you are using this app then you are probably buying online and shipping the items to yourself. Therefore, be aware that currently all items are essentially final sale outside of the 30 day return window which begins as soon as you place your web order, regardless of the date upon which you actually receive your items. If you are outside the 30 day window, and attempt to return in person in store, then you will have to do a “no receipt Return” and they will take your drivers license/ID and cross reference with a database managed by a third party and May deny your return altogether (as in no exchanges for other sizes, no store credit or refund at all). I spent $400 on my online order and attempted to return within 60 days for store credit today. My return was denied altogether but prior to receiving the denial, the store was offering me the cure t sale price which was less than what I paid for some items but MORE than what I paid for others (because I bought in same and the item is still for sale but at full retail price). So basically this makes no sense to me, as an average consumer. Athleta retains their 60 day policy :)

   smeaglia · 30 Aug 2026

5. 4/5I love the app but…

   I have been using the gap app and shopping gap online for a very long time. There is one thing that I have noticed that makes me a bit crazy that other stores don’t do. When showing a single style of an item, and I click on the icon, it shows every color available for that item. This is perfect. I can go through each color and see a different model and a different view. However, when continuing to shop, I see every color has its own icon, so it appears as though there are more styles, but it’s the same thing I just viewed. I’m not sure if that makes much sense…for example: I want to view women's short-sleeved t-shirts. I’ll see 20 icons but all it really is, is 4 styles, just different colors of each item. From the corporate aspect, I get it. You want the customer to see all of the colors on different models as they may not have viewed it before, but really from the time-limited consumer aspect it is quite an annoyance.

   Irritated with Spam · 30 Aug 2026

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