Fifth Third: 53 Mobile Banking

• Free

Last verified 30 Aug 2026

4.8 649214 ratings · App Store

1. 5/5No Conformation Numbers

   Dear, Miss, Madam or Sir, When I use the website I always get a confirmation number on transactions. I was asked to try the mobile app on my phone many years ago, by a teller. I did, and it gave no confirmation numbers. The next time in the bank, I told her this, and said I would be deleting and not using the app again. She said she’d let “them” know about the issue/problem. Now many years later, I’ve tried the app again hoping for better results, but NOPE! The first thing I did was make a transfer between a couple of my accounts, surprise, no conformation number, even after all these years. Besides that slight, the app IS NOT as easy to use as the website either. I went back to the app to try and activate a new card. On the card it says go to the app. I could not find anywhere to activate a card. So back to the website, where it was absolutely simple to do. If card activation is on the app, it should not be difficult to find. It should be every bit as simple as the website. So please fix the app. Thank You, A Faithful Customer

   January's Child · 30 Aug 2026

2. 5/5More Than a 5/3 of Hope

   I am so grateful for my relationship with 5/3. My initial interaction with the Georgetown Rd team was amazing. Danielle and her staff were supportive, knowledgeable and resourceful. I have been through financial ups and downs since starting my 5/3 relationship over 8yrs ago (give or take a yr!). 5/3 has been the one constant in my life. Customer service is commendable for supplying reliable responses and results for multiple issues. Tellers are always pleasant and attentive as soon as I hit the door. Although the majority of the staff has changed, Brittany (got a promotion) and is still my one ray of sunshine that I am thankful for at the Georgetown Rd location. I even travel to the Speedway branch to complete a transaction every now and then just to be able to say hello to Danielle ( who was also promoted). I can’t leave out the wonderful ladies at the Keystone location who helped my youngest son open his first C & S account so he could have easy access to a branch near his job. The best thing about being a consistent customer, having an account at 5/3, and familiarizing myself with multiple branches is that they always remember me. That says to me that the 5/3 staff genuinely cares about their account holders. 5/3, Thank you for making my life a 5/3 Better!!!!

   ThyckeR'72 · 30 Aug 2026

3. 1/5Beware

   I’ve been banking with this bank for four plus years but the last two have been horrendous. The mobile app seems user friendly but last year alone from March until September I was being charged fees of $111 per transaction that would list as a return item/overdraft fee. Despite having funds available, the system delay between the app itself and what the agents could and could not see made things more difficult for me financially. After proving my cases time and time again, via screenshots and being refunded; they are back at it again. I’ve put in numerous requests to have mobile support review the app so that it may reflect in real time, which I was assured it does; yet every Friday - Wednesday the information on the app and what the agents can see never align. Furthermore, after opting into multiple protection coverages and/or paying for those coverages to assure the fees would stop. They have not. As of today I caught another fee and pulled out my handbook given from opening the account but fifth third opted not to honor it. The reason, as stated by the agent was because the book may be old (although a contractual agreement between bank and customers) and that their fee guidelines have changed. I asked why were the customers not notified and didn’t get a answer regarding that. Overall - I opened up another account because they have so many hidden fees that roll in daysssss after charges have cleared. Never mind the fact they opened up a account in someone else’s name under my accounts that lived 1500 miles away. Trash.

   PimpNpimpN · 30 Aug 2026

4. 3/5Almost the best bank but...

   Fifth third needs to do away with overdraft fees or at least give you a chance to set your account straight before charges similar to what they offer at Huntington Bank who I’m strongly considering switching over too. It’s not right that you’re charged overdraft fees if the account is funded within minutes or seconds of a charge that might have come though at your unawares. It’s not right that working class citizens suffer to make the rich richer. At least give a fighting chance. All in all I’m definitely considering switching over to another bank where things are more fair and the scales are tipped in your favor. I wanted to live this bank but I keep having more issues than needed. For example, every time I need to cash a check I’m met with resistance and long waiting periods because of an old issue I had with chek systems or wherever it’s called now which is not ok that I’m put into a bracket with potential scammers etc...especially since I’ve been with this bank now for a little while. At least give me the benefit of doubt if you’ve had no issues with me other than overdrafts here or there. I’m tired of the banks making money off of my misfortunes. It’s like the system is set to nab overdrafts fees and every time you get one this bank goes cha- Ching! Anyway to rate the app. I give the actual app 3.7 out of 5 stars. It’s a very good structured app overall.

   Godsbeauty · 30 Aug 2026

5. 1/5Update is User UNfriendly Hot Mess!

   I have used this app for yrs. It used to be very easy to navigate and do all my banking on. The latest update is HORRIBLE! The ‘at a glance now’ widget is gone. Quick transfer option removed. Past Balance, Pending Transactions, Current Balance either gone or no longer at top of screen. The color coded transactions (red for deductions, green for deposits) is now a uniform color. Much much harder to keep track of my banking and a huge hassle to pay my bills and move my funds between main/savings/etc bank accounts on the updated app. Other user reviews state that check numbers no longer available to view. So it’s now harder to track individual payments if 2 or more checks happen to have the same amount. This is a problem. Login is buggy, but you must log in if you want to see your balance. However, new app layout is clunky, not as easy to navigate, less informative, and overall just an eyesore. Why fix what wasn’t broken? Before this update the app was easy to use, keeping track of money going in and out was more user friendly, and also used to be much easier and faster to move money between accounts or pay bills. If I will be required to do my banking at the physical bank or must call a human to help me over the phone, why even have an app? Please please bring back the old app!! It was far superior in options, layout, accessibility and practically everything else to the Hot Mess that it is now.

   nikname0707 · 30 Aug 2026

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