Enterprise Rent-A-Car

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Last verified 27 Aug 2026

Shown for US

• Free to download

Last verified 30 Aug 2026

Shown for US

4.9 763716 ratings · App Store

1. 5/5HORRIFIC SERVICE! WHAT In the WORLD!

   I was on hold for 16 mins before anyone picked up. I then spoke to rep about picking up my car to tow and bringing me another one. Tow company called me right after hanging up with rep and said he was coming to pick up car, but didn’t have one to bring to me which was a waste of my time and the Tow guys time. I’ve now been on hold again for 13 mins waiting for another rep to pick up. This is absolutely horrible service. To top it off the rental I was given had a bad tire and the the tire pressure light kept coming on. I took it to one location and he over filled tire to 40. I took it to a second location and they told me the pressure light comes on sometimes due to weather which didn’t sound right, but I went along with it since she is supposed to be the Enterprise expert. This has been a terrible experience. I am now at 20 mins on hold without anyone anyone answering. This is absolutely horrific.. Now I’m back on hold for additional 40 mins and still counting and for some reason I don’t think my rental is being sent to my location like the associate told me 3 hours ago.. I’m calling to follow up, but I’m still on hold.. The service is so bad that it seems as though you’re going out of business..

   Johnellelovesmusic · 27 Aug 2026

2. 3/5Last rental experience

   Back in Dec 2018 I rented a car in Green Bay. My flight had arrived late, my battery in my phone was dead. I was give the key to my rental, the rental agent told me the wrong parking spot, so I wasted some time trying to locate my car. I found it but I didn’t realize that there was a button on the key fob that I had to push to expose the key. The key fob had a little silver knob on it, but I didn’t realize it was a button. I thought the car had a keyless start. I wasted about 15 minutes trying to figure out how to start the car. I finally went back to the airport to go to the rental desk. The airport was closed. There was no one anywhere. It was midnight in Dec, freezing, I didn’t have a phone, and the airport is in an isolated area. I started crying because I didn’t know what to do, but I knew I couldn’t just sit there and freeze to death. I started walking till I found a hotel. Their lobby was closed, but there was a buzzer. Luckily the hotel agent let me in even though I wasn’t a customer. She didn’t have a phone I could use but she googled the car and was able to figure out the key fob. I walked back to the car and was able to start it and head out on my hour drive to Northern Wisconsin. I made it up to my destination at about 2:30am. I was not happy with Enterprise for putting me in such a precarious situation. Make sure people know how to operate the new key fobs since there are many types, and make sure people know the airport closes if that’s the case. Kim Hall

   ZsaW90 · 27 Aug 2026

3. 5/5Pleasant experience

   Wanted to come here and say that after I had a little bit of a concern upon my rental return and no one at enterprise telling me the hours of return and what to do when returning my vehicle at these times when the counter at enterprise isn’t open I received a call from Ben the manager of the enterprise location at Detroit Metro Airport. Not only did he apologize but gave me a free upgrade to my next rental and who would of known it would be a week later when I was returning for my father funeral? Thank you for stepping up when there were multiple reasons I was having trouble with my rental return and almost missed my flight but they go above and beyond to let you know how much they care about the customer service they give in all aspects. Shout out to PJ there who took me to the vehicle. He put my luggage in my vehicle and started the vehicle and make sure everything was good before he handed me the keys. He was so nice and little do they know your reason for the trip and how your feeling but he went above and beyond so I wanted to say that if your going to rent a vehicle please try enterprise. They don’t disappoint.

   New Dawnn · 27 Aug 2026

4. 1/5Poor customer service

   This enterprise location in Lutz Florida deserves zero stars. I have had several problems with this office, but never given them a bad review however, at this time I feel like I have no other choice. I had reserved a car and went there to pick up the car only to be informed they had no cars. No one tried to reach out to me to let me know that you had no cars available. I was scheduled to leave on a business trip and only to be told they had no cars. They sent me to their Zephyr Hills office and I had to drive there myself, my time, and my gas. They offered no compensation. No real apology was offered. That is inexcusable and poor customer service. I've called the Zephyrhills office multiple times to speak to an area manager, and I've yet to return a phone call as recent as Wednesday when I was told that somebody would call me back by the end of the day or by the end of the day the next business day still no return phone call. I sent Chrissy Taylor an email explaining my situation still no return or response to my email. What this illustrates is this company's lack of customer service and lack of caring for the customer so I will not rent from them. I've also shared this feedback with my company and asked them not to use Them because they do not care about their customers. This is why they have a three-star rating and will continue to go down.

   TrishKin77 · 27 Aug 2026

5. 5/5Lost and found

   I rented a car for travel and left my $50 dress coat hanging over the seat. As I sat in the airline,I realize that I was missing my jacket.I called back immediately with my rental number and was given the runaround of what department I needed to talk to. Once I spoke with a representative he informed me that they would check the car for my coat. To my surprise my coat did not make it to the lost and found. I was not offered a discount, a refund, nor was I informed that they checked the camera of where my car would’ve been setting to see that my coat should have been removed by their representative which would’ve been proof that my coat was in the car. If my coat was not removed from the car, that meant they did not clean it well and the next people drove off with my coat. I was so disappointed with the process of lost and found! Unfortunately there was not something in place to figure out where my coat was at right away. I mean really, how many people would called back about the same thing about four times speaking to multiple people if they really did not lose a nice jacket !

   Dottie A1 · 27 Aug 2026

Shown for US

4.6 51814 ratings · Google Play

1. 5/5

   easy-to-use software and smooth services 👌

   Tony Wasim · 31 Jul 2026

2. 5/5

   Makes booking a car rental easy.

   Roy R Campbell Jr · 31 Jul 2026

3. 5/5

   Convenient, easy to use, and quick. Couldn't ask for more.

   Mike Wears · 31 Jul 2026

4. 5/5

   Easy to navigate!

   Bryan's Songs · 31 Jul 2026

5. 5/5

   The staff is always friendly and always answer any questions I may have.

   Nicole Parsons · 31 Jul 2026

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• 8.11.0.2566 · 26 Aug 2026