Getaround - car rental

• Free

Last verified 28 Jul 2026

• Free to download

Last verified 30 Aug 2026

4.1 3417 ratings · App Store

1. 5/5Unacceptable

   They recently switched the app and the transition between accounts has been a disaster. What should have been a seamless transition turned into a whole circus. After having to create a whole new profile, they don’t tell you that you have to wait anywhere between 5 to 24hrs to be verified. But they will allow you to book a trip. I needed to book a trip same day. They took my money, and then didn’t inform me that I need to wait to be verified. Needless to say, I arrived to pick up the car, but could gain access to it without being verified first. After being on hold several times and speaking to an agent, they told me I had to wait before being able to access a car and would return my money within 7days. I missed my 8:15pm dinner reservation with my family to celebrate a birthday. What then sent me over the edge, after requesting some type of compensation, they only offered a 10$ credit. Unacceptable. I currently have a coupon from the app for 30$ on my first first trip on the new app but you can only give me 10$ after all this fiasco!! They wouldn’t transfer me to a supervisor and the operator did not send confirmation email with her information either. Absolute madness with these people. Three days later I called Getaround again because agent never cancelled my trip properly and never issued any refund! The agent then assured me she would cancel the trip in the app and begin process to request my refund. Here we are 6 days later, I called Getaround again and the agent told me there was no claim made to process refund. The third agent I spoke to did send verification email stating she would process refund and credit me 100$. But I have yet to see any refund and I still don’t see any type of compensa reflected on my account.

   cyncyn_10 · 28 Jul 2026

2. 3/5Bad start to new app

   I’ve used Getaround for many years. I was forced to upgrade to the new app a couple months ago and this is my first time trying to use it today and it has been a huge pain! It did not import my profile other than my first and last name and I think it got that from my Facebook login. It does not show my driving history or that I’ve been a member for many years. I had to reverify my identity and it rejected my photo ID verification twice before going through manual review while never telling me what was wrong with my photo ID submission. When I tried to check out for my first car reservation it ending up costing over $30 for a $10 rental. Half of that is the manual photo ID verification. But it also added a sales tax and there is no sales tax in my state. Update: The “Sales Tax” was actually a car rental tax assessed by my county, but it took Getaround support four emails to figure that out. Getaround was nice enough to give me a $20 credit that paid for the cost of the manual photo ID review to compensate me for all the confusion around my first rental on the new app. It’s really hard to contact support from the app or website now. I wanted to report a bug in the checkout review process but I can’t figure out how to contact them. Everything I try just takes me to self help articles! Anyways, the bug is that I’m forced to review owner responsiveness even if I didn’t communicate with them. I don’t feel comfortable giving five stars, so I gave three, but that averaged my overall rating down to four stars, which isn’t fair to the car owner.

   Carlin.S · 28 Jul 2026

3. 2/5This company is getting shady.

   I want to share my experience with Getaround Rent-A-Car. Initially, they had extremely high booking fees, sometimes as much as 50% of the total rental cost, with no alternative booking options. While they have since removed these exorbitant booking fees, other issues persist. One major concern is their rental insurance fees. I understand that car rentals are more expensive on weekends, but adding a 60% insurance increase on top of that is ridiculous. Additionally, there's a $50 deposit, which I have never seen refunded. In contrast, I recently rented a car from Hertz, located in the same parking garage as Getaround, for a weekend (Thursday to Tuesday). The cost was comparable to a six-hour rental on a Saturday with Getaround, but the insurance was only $12 a day, and the deposit was returned within three business days. Considering the high costs and unreliable service with Getaround, it’s becoming increasingly frustrating. Not only are you not guaranteed a clean or well-maintained car, but there's also no assurance that a replacement will be available if needed. Nowadays, I only use Getaround if I need a car by the hour for an emergency or last-minute situation. This review is not intended to bash Getaround, but to highlight the changes and ongoing issues with their service. Getaround needs to address these concerns if they want to retain customers.

   Sweetspot1 · 28 Jul 2026

4. 2/5This app needs to communicate better

   I recently rented a car from get around the very first rental that I made with Get around was a total nightmare. This is the reason I am giving them two stars number one the person who rented me the car, which was a Kia Optima had no brakes with the master cylinder gone, and I was very shocked that they allowed the owner to keep that car on the platform in the condition that it was and the worst part about it is the calipers were bad in the front and you know it was really unsafe to drive so the very first rental was a terrible, terrible, terrible rental. I even requested my bank refund the money it was so bad. I contacted the owner about this and they did nothingin regards to the Kia optima that I picked up over there in Fairburn yeah a few weeks later I ended up getting another rental which it actually was a lot better so I give the second person who I rented the vehicle from I give them five stars so when I rewrite the review on their particular behalf, I will definitely definitely make sure that they get credit because they did a good job and keeping the car clean and making sure that it was running properly unlike the first person who rented the car to me with that Kia optima total disaster and I’m still waiting on my refund that I never got which total out to be 200 and some odd dollars. Then they had the nerve to charge me an extra $50 for gas for late return when they know they should’ve waived all those fees not to mention they should have weighed the complete balance as requested. How do you put an unsafe vehicle for a client to drive and you put everyone’s life in danger really the first rental terrible terrible terrible terrible that Kia optimum that owner I can’t even think of their name but what disaster

   NANLLC · 28 Jul 2026

5. 1/5Please send me my deposit back !!!!! Immediately today you are past days already

   Iam so mad at this company and thier application..they are so pressed to charge you $200 a day for rental because you are late but when it comes to get your money back for your deposit and so on..they’re all disappear ..you can only contact them thru email that they dont reply why not phone call to accelerate our issues? Uh .. startegy to deceived their customer but my deposit will be send back to me in full because im entitled to it .. and if i have to go on social media and make a trending post about rental cars company i will .. as soon as im done writting this review i want you guys to contact me and send me my deposit back because the experience i got from yall is never going back ..send me my deposit!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Immediately!!!!!! I want people to know one thing while trying to rent with this company just dont ..they will charge you arm and legs if they have the opportunity to but will never give you what it is yours ..till i receive my deposit back today in full because you can charge me $200 for a day rental because i was late but can send my deposit back even after you all late ..? It is supposed to be 7 days after the rental .. Where is my deposiiiiit!?????????? Getaround !!!!

   Takimotto · 28 Jul 2026

3.0 59396 ratings · Google Play

1. 1/5

   a waste of my time , unable to verify me even with a copy of my passport ,driving licence, international license and a video of me , the process took so long we had to cancel our plans as the car was no longer available,so the owner has lost money on a hire , thankfully I didn't give any to these identity thieves ,I will be reporting it to government concerned

   CAM NEILSEN · 31 Jul 2026

2. 5/5

   ⭐⭐⭐⭐⭐ Getaround made renting a car incredibly easy from start to finish. The app is very convenient, intuitive, and well thought out. Everything—from finding the car to unlocking it and returning it—was simple and seamless. It made my trip much easier, and I wouldn't hesitate to use it again. Highly recommended!

   Lisou B · 31 Jul 2026

3. 2/5

   it used to be good, but since I got a new drivers licence, the app wont allow to rent and their customer service cannot help. I cannot even register a new account so the app is in practice unusable.

   Péter Seifert · 31 Jul 2026

4. 1/5

   a joke. I can't see any cars. customer service says I need to verify my profile but I can't unless I make a booking, which I can't do because I can't see any cars. tried reinstalling the app. nothing. useless customer service.

   Abi Hatto · 31 Jul 2026

5. 1/5

   Too long to validate a european driving license, they don't respect the advertised delay.

   Alex Thiweb · 31 Jul 2026

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