ecobee

• Free

Last verified 30 Aug 2026

• Free to download

Last verified 31 Aug 2026

4.8 201205 ratings · App Store

1. 3/5Home IQ is buggy and needs fixed. Can't do power manager for a month

   The homeIQ feature is buggy. I try to see reports but it says I need to add my home details so I click that button to enter them. But the screen with the form to fill out just blinks on the screen and then is gone. So I can't enter the data they want. Updated app, ipadOS 17.7.2 (not the latest OS) ... There's lots of useful reminders and alerts that can be sent to any mobile device with the app installed and registered so you can be aware of any problems or needs to attend to even when away. And location tracking can turn on your a/c or heat as you get near home so it's already started to become comfortable by the time you arrive. Very nice! ... Glad the temp adjustment method has been revised. For a couple years now there has finally been a way to manually change the temp in single degree increments without needing Alexa. So much better! ... (Before the revision, it was very inconvenient to try to precisely change temperatures. There was no up or down button so you have to drag the slider and hope it only moves 1 degree. And since the indication of what temperature it was being set to lagged, you couldn't be sure if you went too far or not until you let go. just a bad design. Glad it was changed.) ... Also, I had bought this thinking i could get a rebate from my power company. Find out it takes a month before the setting to enable power manager shows and isn't available out of box. This means you could miss out on energy saver rebates if that is your plan.

   Anonymous veriewer · 30 Aug 2026

2. 3/5Changes in app do not reflect on thermostat…

   When I first got ecobee in our new home, it worked flawlessly. Whatever we changed on the app, it instantly updated and changed on the thermostat. However, over the last two months since in app update, it’s like it takes several minutes before the changes I make will even be sent to the thermostat (that’s if they don’t revert back to the settings that I had prior — if I tab out of the app and go back, it reverts back to the settings as if I never changed anything). I’ve been on the go from home, went to adjust settings via the app, and the changes will not stick. It just reverts back to what setting it was using prior. I use Comfort Settings and have a schedule set, but it’s always allowed me to change at will to be temperatures we want. Even after removing them temporarily and restarting the thermostat, it’s like there is a massive delay with the app and having the thermostat respond. It’s not our internet connection. All other items we have that works off of our internet does well with an instant response. Anymore, I’m finding myself having to get up and adjust the settings manually at the thermostat when we don’t want to use the scheduled/fixed settings… which defeats the purpose of having a Smart Thermostat in terms of convenience via an app by doing it on the go/not near the thermostat. It’s something that’s been changed in an update over the last 2 months that’s causing us issues.

   SeriouslyThisIsMyNickname · 30 Aug 2026

3. 2/5Power outages result in Alerts that shouldn't be.

   For about the past three power outages, so the last few months, every time the power goes out and comes back on, it alerts me that I need to change my furnace filter. When I click into it, it tells me that I've already addressed it, I click "got it," but the alert is still there and I have to go and change the date that I actually changed the furnace filter so that it'll go away., because though it tells me I've addressed the issue, the alert doesn't go away. This shouldn't be an issue, this should be something that is kept within the system, not where it can lose that information when the power goes out. I'm the one who deals with that stuff, and my family members drive me crazy until I fix it, because it really should not even be an issue. It drives me crazy because I shouldn't have to go in and change the date back to the date that I changed it. It should already know that. Like I said, this has been just over the last few months, this wasn't something that always happened before. We've been Ecobee users for about four or five years now. This is something that could cost people money that they don't have, or shouldn't have to spend, if they can't remember what day they changed their filter, so feel the need to do it again, just because they can't remember. Think about the elderly, who may not have the memory they used to, but are still capable of doing things for themselves. If they're being told that they need to change their filter, they're probably going to change their filter even if it doesn't need it. That reminder is supposed to help, not cause problems.

   Mom24monsters · 30 Aug 2026

4. 4/5Great until it wasn’t

   Update from original. They apparently fixed whatever problems and app is working fine again although I haven’t tried to reinstall the sensor. Still, I have a lot of smart home devices and apps. This product is the must troublesome. Biggest heartburn is that whenever there is a hiccup with my wifi, the ecobee products don’t reconnect automatically like all the others. I have to manually reconnect using device. Other than that happy with product. My app starting popping up a screen that says one of my sensors is low on battery. I click ok and it says reconnected them comes right back and says low battery again. Changed the battery twice with no luck. The worst part is that I can’t get past that screen to do anything else. Can’t remove the sensor, change temp or anything, just see a screen with low battery warning. I went to desk top version and I can change temps and all, I removed that sensor from any thermostat setting on the desktop version but app still keeps popping up that screen. Freakin annoying as hell. Finally figured out how to unpair the sensor but that didn’t fix the problem. App still says low battery. The apps are totally worthless at this point as all I can do is see a screen that says sensor battery low. Infuriating to say the least. I wonder if the Nest product had these kind of issues

   dj0723 · 30 Aug 2026

5. 4/5Good Thermostat, Okay App, Bad Filter Service

   Overall I give the product and services four stars. The thermostat itself functions well. I have no complaints about the device. The app leaves some things to be desired. You can get lost easily in menus and have difficulty remembering where they place each function. The app has been built up over time and could use some spring cleaning and reorganizing. I will also admit that the most recent app update removed all the iconic bee interfaces and replaced them with boring ‘e’ symbols. It definitely shows the device is going mainstream and is killing its unique brand history in the process. That aside beware of the in-app subscription service. They now offer filters direct however, and this is a big however, the filters contain no labeling and I can tell you from first hand experience they do not appear to met the MERV ratings you are paying for. I ordered MERV 13 and based on appearance alone, it’s a MERV 7 fabric at best. I advised Ecobee of this and they didn’t even apologize or offer to fix it. There is clearly no satisfaction guarantee or customer resolution practice. All I was told is that they would pass my concerns along. So buyer beware. The devices are good, the app is functional but leaves some to be desired, and the in-app filter service is suspicious and likely fraudulent at this time.

   XIXIILXXXI · 30 Aug 2026

4.4 41029 ratings · Google Play

1. 1/5

   This app Sucks I regret getting it, nest was way better. Keeps glitching back to log in

   J B · 1 Aug 2026

2. 5/5

   I absolutely love the Eco option! It saves energy, keeps my house at the perfect temperature, and gives me peace of mind knowing I'm being more energy-efficient.

   Cristina Vargas · 1 Aug 2026

3. 5/5

   great

   Tyrel Jensen · 1 Aug 2026

4. 5/5

   good

   Perry Verma · 1 Aug 2026

5. 5/5

   very easy and simple my geriatric parents can navigate.

   David Riebe II · 1 Aug 2026

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