Copa Airlines

Shown for US

• Free

Last verified 7 Aug 2026

Shown for US

3.1 620 ratings · App Store

1. 3/5Cannot Sign In to App on iPad

   I have been trying to sign in to the app and sometimes it will let me in but the majority of the time it gives me a red box that states that the login info I am using is not recognized. Yet I use the same login in on my iPhone and on my Mac. I have uninstalled the app on my iPad, powered off/on my iPad and still it does not work. If I am able to log in, the app is good…. Also, clicking App Support takes you to Copa’s website and there is no options for Technical Support. The contact information is only for reservations, problems with ConnectMiles, etc. but not support for applications.

   Craig en Panama · 7 Aug 2026

2. 1/5Mean Spirit towards foreigners

   I wish I could let the whole world know how mean they are to non Spanish or foreign nationals so everybody can stay away from this airline. I wasn’t able to board a flight because I was a day into the 6 month window of my passport expiration which I understood even though wasn’t aware I took that blame. They promised that I can always use my airline credit as any other airline does since I clearly did not miss my flight. After I renewed my passport they constantly kept playing games not allowing me to use my ecredit. Lord knows the back and forth I had with the reps. Finally spoke to a supervisor and he explained that per their policy in order to use my ecredit they have to book it for me at a much higher price different from what I saw online plus a $100 booking fee. I had a $500 credit the flight I was gonna book was $490 online. Since I was using my ecredit they quoted me a different rate which was over $660 plus a booking fee of $100 making $800 with taxes. So I had to pay an extra $300 to my $500 credit. I ended up booking a whole new trip with a different airline.

   Bright At · 7 Aug 2026

3. 1/5Impossible to delete account

   Once again, another company that makes it nearly or completely impossible to delete your account and personal data. Vampires. Apple has also failed, yet again, to validate the account deletion flow. The “delete account” link in the app simply navigates you to a page where you’re instructed to email them (and where they ask for a scanned copy of your passport or drivers license to validate you, a massive privacy risk). I emailed them the requested info, sans scanned ID, and immediately received and auto reply saying that a form needs to be filled out and that the email isn’t sufficient. Fools. I filled out the form and heard back from them. They told me they wouldn’t delete my account without a scanned color copy of my passport (even though I was emailing them from my email address associated with my account). I told them they’d never get my ID and that their policy is garbage. Adding insult to injury, Copa won’t even allow you to change your email address or personal info without submitting a convoluted request form. Data vampires. I will NEVER fly their airline. Ever.

   carshiss · 7 Aug 2026

4. 4/5It’s Good…But Still Has Issues

   Overall, I tend to go for the app rather than the website. For the most basic of things, the app is great. However, it is absolutely terrible if you want to change your itinerary. I’ve tried multiple times on different trips and I end up having to call Copa to get everything fixed. The last time I tried to change an itinerary (return flight one day earlier than what I booked), the app messed up my itinerary so bad that my flight wasn’t even showing up anymore (which lead to a 45 minute call with Copa). And in this day and age it should be easy for them to make an iPad app. Overall I like Copa Airlines and I like their app for the most basic of things, but some things could definitely be improved.

   ichia · 7 Aug 2026

5. 2/5Frustrated with information

   1. Major issue is when the app informs you of the wrong terminal. 1 hour before it still indicates I’m in wrong terminal. 2. Luggage information leaves you wondering whether you should go pick your bag up for connecting flight. Which means you have to go through immigration to get your luggage on my case. It should tell you to pick up or not, and not have to determine if it’s a Interline baggage. But major issue it never updates with basic info like Terminal and gate. This is critical in large airport so you don’t find yourself rushing to get to correct departing gate. Work is needed ! I finally gave up and resorted to old school looking at information boards and asking if board or app had wrong information. Turned out app had incorrect information.

   psperez · 7 Aug 2026

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