Copa Airlines

• Free

Last verified 7 Aug 2026

3.1 620 ratings · App Store

1. 1/5Mean Spirit towards foreigners

   I wish I could let the whole world know how mean they are to non Spanish or foreign nationals so everybody can stay away from this airline. I wasn’t able to board a flight because I was a day into the 6 month window of my passport expiration which I understood even though wasn’t aware I took that blame. They promised that I can always use my airline credit as any other airline does since I clearly did not miss my flight. After I renewed my passport they constantly kept playing games not allowing me to use my ecredit. Lord knows the back and forth I had with the reps. Finally spoke to a supervisor and he explained that per their policy in order to use my ecredit they have to book it for me at a much higher price different from what I saw online plus a $100 booking fee. I had a $500 credit the flight I was gonna book was $490 online. Since I was using my ecredit they quoted me a different rate which was over $660 plus a booking fee of $100 making $800 with taxes. So I had to pay an extra $300 to my $500 credit. I ended up booking a whole new trip with a different airline.

   Bright At · 7 Aug 2026

2. 1/5Duplicate charges and poor customer service

   I was purchasing a trip via this app when it suddenly stopped working. I had to force quit the app and proceded to trying again. The screen at the end of the transaction kept “loading”. Force quit again and at the third time I open the app the two tickets appeared as purchased. I was charged for the same ticket twice ( including same seats ). I called their customer service center and spoke to Marcos who was very kind and told me since I was calling during the 24 hr window period that there shouldn’t be any problem with the refund and he instructed me to cancel the ticket via their website. I now recieved an email that I wouldn’t get my money back only a refund. This is an outrage and plain fraud. This would’ve never happened if the app was working properly.

   citi customer service · 7 Aug 2026

3. 2/5Frustrated with information

   1. Major issue is when the app informs you of the wrong terminal. 1 hour before it still indicates I’m in wrong terminal. 2. Luggage information leaves you wondering whether you should go pick your bag up for connecting flight. Which means you have to go through immigration to get your luggage on my case. It should tell you to pick up or not, and not have to determine if it’s a Interline baggage. But major issue it never updates with basic info like Terminal and gate. This is critical in large airport so you don’t find yourself rushing to get to correct departing gate. Work is needed ! I finally gave up and resorted to old school looking at information boards and asking if board or app had wrong information. Turned out app had incorrect information.

   psperez · 7 Aug 2026

4. 1/5The worst service, not care for their passengers

   We have a connection flight that stopped late in Panama because the weather conditions Punto so we lost the connecting flight, The Personal in the airport didn’t help more than 100 people that lost the connection fly to all the countries and we get left behind we not assistant and no help for the persons in the counter in a foreign country for Overnight for more than 17 hours. The customer service never answer back on time and when they answer back, they say that it’s not they fall and not responsibility of the company. Punto is better to travel with a local airline that have responsibility and phase that with a brand like this that have no assist for his customers and don’t care about the passengers.

   Crestrepo2 · 7 Aug 2026

5. 1/5Impossible to delete account

   Once again, another company that makes it nearly or completely impossible to delete your account and personal data. Vampires. Apple has also failed, yet again, to validate the account deletion flow. The “delete account” link in the app simply navigates you to a page where you’re instructed to email them (and where they ask for a scanned copy of your passport or drivers license to validate you, a massive privacy risk). I emailed them the requested info, sans scanned ID, and immediately received and auto reply saying that a form needs to be filled out and that the email isn’t sufficient. Fools. I filled out the form and heard back from them. They told me they wouldn’t delete my account without a scanned color copy of my passport (even though I was emailing them from my email address associated with my account). I told them they’d never get my ID and that their policy is garbage. Adding insult to injury, Copa won’t even allow you to change your email address or personal info without submitting a convoluted request form. Data vampires. I will NEVER fly their airline. Ever.

   carshiss · 7 Aug 2026

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