Citi Mobile®

• Free

Last verified 30 Aug 2026

• Free to download

Last verified 4 Sep 2026

4.9 4066987 ratings · App Store

1. 5/53 cards in 3 months

   I have had fraudulent charges three months in a row and two times now they have favored the fraudsters and I had to actually sign a document saying I did not purchase an engine for an airplane. Like I have airplane money with my measly $1300 credit limit. I live in Alabama and they let charges go through in New York City. Some were over $2000. They kept using the card number until they found something that was within my credit limit. They close the account and when they close the account they still let the charges go through. You figure I would be alerted after someone attempted to make three charges that were double mark credit limit so I could let them know that I’m nowhere near New York City. Technical support has been no help and I have actually lied to me multiple times about me getting my money back. The sad part is that this is a card that I have specifically to make donations to a church in every month I have to dispute a fake charge just to be able to have enough credit on there to make the donation. I actually had a fraudulent charge on a brand new card that I had not even peeled the activation sticker off of yet. I definitely feel like Citi it’s not on my side when it comes to backing the consumer. I’ve had six different cards over the past 20 years and citi is the only one I’ve ever had a fraudulent charge on. They have not done anything to protect me from this fraud and the app basically hides it once the statement drops. I really need my money back Citi. You keep ruining my credit score.

   Jordan41084 · 30 Aug 2026

2. 5/5DO NOT get this! DO NOT!!!

   We have two accounts and have been with CITI for over 12 years. Every month, we go online and pay both accounts through our separate payment account. Then tried to use this app. Could not link, so we called technical support. Finally got one account activated before leaving on trip. The following day, before departure, we tried to pay both accounts. By setting up the mobile app, both accounts became unlinked, as well as the payment information. After well over an hour online with a rep that could only read from a script (she did not listen to our problem), she said that the account was pending and to try back in 24-48 hrs and enter in the information again. How is that pending as we are redoing the process? So we leave and the day after we get home, we go through the process again. After even more hours on the phone with tech support, then customer service (I was steamed), only to be switched back the tech support (who tried to help but was unsuccessful), we were told that a ticket would be written and we could expect an email to resolve the issue. Every time we were talking with tech support, they could only walk us through the same steps. As a work around, we have had to establish two separate accounts AND now have them sending us two separate paper statements so that they could get paid. Waiting to see the email to see if this is resolved, otherwise, we are canceling our accounts.

   Mpope198 · 30 Aug 2026

3. 3/5Newest update a mess!

   Every month, for over 4 years, I've made my loan payment in the app. I opened the app, clicked on the loan, clicked make payment, and submitted the payment via the same checking account that was attached the entire time. 2 days ago, the day before my due date, I opened the app, clicked on the loan, clicked make payment, and it showed me a screen saying, "transfer from" in a dropdown menu. The menu didn't open to anything. I was annoyed they changed a very simple process into something unnecessarily complicated. I clicked "manage external accounts" to see if I had to reattach my checking account or something. The checking account was still linked for credit card payments, but it said nothing under loan payments. So I went through the process of attaching the checking account again through Plaid so I could make my loan payment. Same issue. When I click the "transfer from" dropdown menu, nothing. It leaves me stuck there. I check the external accounts and my checking account shows up as a payment source for loan payments now...but won't appear in the dropdown menu. I tried the browser too and nothing. Customer service wants me to call an agent. Why? Just fix the technical issue. I'm not calling to make payments over the phone. This isn't 1987. Fix this new update. And stop fixing what isn't broken. Everyone changes their apps in unnecessary ways as if anyone is going to switch services because their app feels outdated. It's not Instagram, we're just trying to pay bills!

   Randy Willcox · 30 Aug 2026

4. 3/5Seemingly want customers to make late payments

   For a long time with this app and many other financial apps, when making a payment the user must select the date they want to pay. This app is no different, but a recent update has changed how I specify the date. I used to be presented with a calendar giving me a clear option to select the desired date up to and including the payment date any date beyond would be clearly indicated that it would be a late payment. Well that last part may not be true for Citi as I recall that the due date headed the calendar but at least I could tell what the due date was when I picked the date. Now when I’m on the payment screen I’m given no indication of when the due date is or at least it isn’t obvious. Also now the payment date is a triple of date spinners, month, day, year. Why would I want to schedule an payment in 2020 right now, let alone 2025? I understand that sometimes people have to pay late, but scheduling a payment on a credit card that far in advance doesn’t make sense. Please revert your date picker to something that is more intuitive like what you had before. The only change to the previous implementation I would make is to highlight the due date in the calendar rather than put it as the header of the calendar, like I think you had done to show today’s date. If you insist on keeping the spinners, please at least add the due date somewhere where I can see the due date while picking the date or better yet offer a button that a can click to automatically pick the due date like the option to select the last statement balance. Thanks!

   pklog · 30 Aug 2026

5. 2/5Mobile app is fine. Customer service is horrible!

   So I’m a new Citi credit card customer and my first experience with live customer service couldn’t have been worse! First off you will go around in circles with the automated Bot since it has extremely limited capabilities to understand phases other than a few it is programmed to respond to. If you are able to get past the Bot and finally speak with a live representative you will regret it and long for the Bot again because at least it understands rudimentary English and given simple instructions can provide a logical solution. After several frustrating attempts (3 phone calls) with live representatives to execute what turned out to be a fairly simple task, I ended up figuring it out myself since the last Citibank representative hung up on me (I can tell the difference and the call was NOT disconnected the Rep actually hung up). To Citibank: If you want your customers not to become frustrated and impatient with your customer service please provide competent representatives that don’t continually repeat the same incorrect information after the caller has just said something completely different. You tape your calls for a reason. Please review those recordings and understand that NO customer service help is far better than service that angers, frustrates and infuriates your customers! 5 Stars for an easy to use mobile app. Minus ZERO Stars for customer support. Total equals 2 Stars for mobile app and a very generous 0%, 21 month balance transfer credit card.

   Funconscious · 30 Aug 2026

4.8 1367856 ratings · Google Play

1. 5/5

   Great app. No issues! Best CC!

   William Nicholson Jr · 5 Aug 2026

2. 5/5

   Quick and easy to use...

   Carolyn Grisko · 5 Aug 2026

3. 5/5

   Easy to check on transaction.

   Bill Ellingson · 5 Aug 2026

4. 4/5

   8.04.2026: New Rate: 4.5 stars. Now it is a little faster than before. Congrats, keep up the improvements. Thanks for take action! Previous review: It is too slow opening windows but it's ok. 11.02.2023 : Same opinion, nothings change.

   Vivian Ortiz · 5 Aug 2026

5. 4/5

   comfortable

   Carlos Pacheco · 5 Aug 2026

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• Data collected — App functionality, Account management — Personal info — User IDs Developer declared
• Data shared — App functionality, Analytics, Advertising or marketing, Fraud prevention, security, and compliance — App activity — App interactions Developer declared
• Data shared — App functionality, Analytics, Advertising or marketing, Fraud prevention, security, and compliance — Location — Approximate location Developer declared
• Data shared — App functionality, Analytics, Advertising or marketing, Fraud prevention, security, and compliance — Personal info — User IDs Developer declared
• Security practices — Your data is transferred over a secure connection — Data is encrypted in transit Developer declared
• Security practices — The developer provides a way for you to request that your data be deleted — You can request that data be deleted Developer declared

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• 9.97.0 · 23 Jul 2026
• 9.98.0 · 28 Aug 2026