Citi Mobile®

• Free

Last verified 30 Aug 2026

• Free to download

Last verified 4 Sep 2026

4.9 4066987 ratings · App Store

1. 2/5Doesn’t always work. Poorly laid out interface.

   Been using this app for a few years, fairly infrequently. With respect to this app, the basics usually work. I recently needed to do a transfer out of my savings and could not do it because I didn’t have the ATM card which I never used. Whether you think you need it or not, they won’t let you do any transfers without that card. Also, I just activated 2 new cards and the app would not open the keyboard to allow me to enter the information. If they can’t make the basic stuff work, why would I trust this with my money? I then tried the web page and that said my info was not correct. Uh, I think I know my own name…. Obviously another bug. The only thing that worked was activating over phone. Citi has definitely not been my favorite since they refused to refund my Concert tix from Covid cancellation. Thankfully after Citi sided with the vendor that took my money and didn’t give me a concert, the State Attorney General stepped in and made them refund it. Lesson is that Citi DOES NOT have your back. Even when you’re right. Whenever a good or service is not provided, it should not even be in question, whether money is returned. I also had another contested charge for a gps tracking dog collar and cancelled the service. They continued to charge me for 2 more years. I showed Citi proof of the cancellation and they still sided with the vendor, but said they would make an exception! I don’t need an exception. I need Citi to not support fraud. Anyway. You’ve been warned.

   ValkyrieMT · 30 Aug 2026

2. 2/5Mobile app is fine. Customer service is horrible!

   So I’m a new Citi credit card customer and my first experience with live customer service couldn’t have been worse! First off you will go around in circles with the automated Bot since it has extremely limited capabilities to understand phases other than a few it is programmed to respond to. If you are able to get past the Bot and finally speak with a live representative you will regret it and long for the Bot again because at least it understands rudimentary English and given simple instructions can provide a logical solution. After several frustrating attempts (3 phone calls) with live representatives to execute what turned out to be a fairly simple task, I ended up figuring it out myself since the last Citibank representative hung up on me (I can tell the difference and the call was NOT disconnected the Rep actually hung up). To Citibank: If you want your customers not to become frustrated and impatient with your customer service please provide competent representatives that don’t continually repeat the same incorrect information after the caller has just said something completely different. You tape your calls for a reason. Please review those recordings and understand that NO customer service help is far better than service that angers, frustrates and infuriates your customers! 5 Stars for an easy to use mobile app. Minus ZERO Stars for customer support. Total equals 2 Stars for mobile app and a very generous 0%, 21 month balance transfer credit card.

   Funconscious · 30 Aug 2026

3. 3/5Not in it for customer service

   Dear Citibank. I have been struggling to make ends meet and finally got to a point where I could make a double payment on my accounts with you; BestBuy card, HomeDepot, Double Take Card, and Simplicity card. I was behind and had to wait for funds to come in to honorably take care of my commitment to you. I did take care of all past due and gave a payment for December so I have a month ahead to work out these payments, as this is now November, instead of a month behind. But no sooner did my payments in good faith record in my account, some wise person of your choice decided it was a good idea to limit my credit limits to barely above my balances. I know you are trying to minimize exposure and liabilities, but I believe you should look at what the individual is trying to do, are they doing what they can to get into a better situation? If so, then your approach of dropping the credit limit also drops the credit score and reflects badly for us and makes it even harder for a person to function and make good on their commitment. It surely reflects on your reputation of only looking at your bottom line, and not how you can help those who are your customers. No worries. I’ll eventually get you paid off and then look at those institutions who are in it for the customers interest, and I will not use those who undermined my ability in my time of hardship. I do appreciate your helping me with the credit new accounts when I needed, but the customer service on this end is less than satisfactory. As there is no place to leave a message on your app where you can deal with this internally, I’m leaving it here.

   Tyler372 · 30 Aug 2026

4. 3/5Newest update a mess!

   Every month, for over 4 years, I've made my loan payment in the app. I opened the app, clicked on the loan, clicked make payment, and submitted the payment via the same checking account that was attached the entire time. 2 days ago, the day before my due date, I opened the app, clicked on the loan, clicked make payment, and it showed me a screen saying, "transfer from" in a dropdown menu. The menu didn't open to anything. I was annoyed they changed a very simple process into something unnecessarily complicated. I clicked "manage external accounts" to see if I had to reattach my checking account or something. The checking account was still linked for credit card payments, but it said nothing under loan payments. So I went through the process of attaching the checking account again through Plaid so I could make my loan payment. Same issue. When I click the "transfer from" dropdown menu, nothing. It leaves me stuck there. I check the external accounts and my checking account shows up as a payment source for loan payments now...but won't appear in the dropdown menu. I tried the browser too and nothing. Customer service wants me to call an agent. Why? Just fix the technical issue. I'm not calling to make payments over the phone. This isn't 1987. Fix this new update. And stop fixing what isn't broken. Everyone changes their apps in unnecessary ways as if anyone is going to switch services because their app feels outdated. It's not Instagram, we're just trying to pay bills!

   Randy Willcox · 30 Aug 2026

5. 3/5Seemingly want customers to make late payments

   For a long time with this app and many other financial apps, when making a payment the user must select the date they want to pay. This app is no different, but a recent update has changed how I specify the date. I used to be presented with a calendar giving me a clear option to select the desired date up to and including the payment date any date beyond would be clearly indicated that it would be a late payment. Well that last part may not be true for Citi as I recall that the due date headed the calendar but at least I could tell what the due date was when I picked the date. Now when I’m on the payment screen I’m given no indication of when the due date is or at least it isn’t obvious. Also now the payment date is a triple of date spinners, month, day, year. Why would I want to schedule an payment in 2020 right now, let alone 2025? I understand that sometimes people have to pay late, but scheduling a payment on a credit card that far in advance doesn’t make sense. Please revert your date picker to something that is more intuitive like what you had before. The only change to the previous implementation I would make is to highlight the due date in the calendar rather than put it as the header of the calendar, like I think you had done to show today’s date. If you insist on keeping the spinners, please at least add the due date somewhere where I can see the due date while picking the date or better yet offer a button that a can click to automatically pick the due date like the option to select the last statement balance. Thanks!

   pklog · 30 Aug 2026

4.8 1367856 ratings · Google Play

1. 5/5

   Great app. No issues! Best CC!

   William Nicholson Jr · 5 Aug 2026

2. 5/5

   Quick and easy to use...

   Carolyn Grisko · 5 Aug 2026

3. 5/5

   Easy to check on transaction.

   Bill Ellingson · 5 Aug 2026

4. 4/5

   8.04.2026: New Rate: 4.5 stars. Now it is a little faster than before. Congrats, keep up the improvements. Thanks for take action! Previous review: It is too slow opening windows but it's ok. 11.02.2023 : Same opinion, nothings change.

   Vivian Ortiz · 5 Aug 2026

5. 4/5

   comfortable

   Carlos Pacheco · 5 Aug 2026

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• Data collected — App functionality, Account management — Personal info — User IDs Developer declared
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• 9.97.0 · 23 Jul 2026
• 9.98.0 · 28 Aug 2026