Capital One Mobile

• Free

Last verified 30 Aug 2026

• Free to download

Last verified 31 Aug 2026

4.8 11019137 ratings · App Store

1. 5/5Great service

   Other than me not receiving my replacement card (getting got lost in the mail, family member throwing it away thinking it’s a credit card offer instead, etc.) everything has been good. I had an unauthorized charge and that caused me to need the replacement card, but I haven’t received it. Customer service has been great and I love the discount offers that pop up on the websites when I’m trying to purchase things versus having to look up and see if the card gives me a discount or not. So I think that’s pretty cool. And whoever reads this review if you could send me an email, text or call so that we can find a better way than sending me the card directly to my mailbox would be awesome. Because I don’t pick up the mail and my stuff doesn’t always get to me. Maybe a home delivery where the mailman makes me sign for it at the door or something, or in a more official looking envelope that won’t get mistaken for a credit card offer. But if not, I’ll still be on the lookout for the card. I have recommended the company (investing) and the credit card to members of my family and friends and I think at least one has gotten a capital one card because of it. I give you guys an A+ on everything and the only problem I have is not getting the replacement card, but that’s not your fault. And if you guys wanna raise my credit limit a few thousand I’d be cool with that too. Joking.

   steadystacknn · 30 Aug 2026

2. 5/5You guys are awesome

   First of all I want to say that capital one was my first and is my only credit card , unfortunately I haven’t been doing so well financially and I’m even embarrassed to call but regardless of my financial hardship capital one has always had solutions they never make me feel bad for not making a payment and sometimes even waived my late fee. I used to think credit card companies were bad when trying to collect payments but capital one has been so helpful to me since day 1 , I recommend everyone, I can’t think of one time ever regretting this credit card company, the customer service people have delays been friendly to me , never rude always transfer me to the correct people and like I said if there’s a problem they have many solutions and they walk me thru and even though my account is not at its best and I’m having trouble making payments that’s not thier fault and I am trying to get everything on track. I do wish I could pay off both my accounts but they don’t accept another credit card for pay off and it’s my mom’s only way of helping me out and that would really be a burden off my back but that’s the only thing I wish could change. Thank you capital one for being understanding and helping me through the hard times I promise I’m doing my best to keep my credit cards in track but things aren’t going well I appreciate the solutions and awesome customer service.

   tcordia · 30 Aug 2026

3. 4/5Unreliable

   My special needs daughter received a settlement check from a car accident after almost 2 years. I opened a joint account and took her to the branch on Friday to deposit the check. The receipt indicated she would receive part of the money the next business day which was Monday. On Monday, the app indicated the partial deposit was available but the money was not available in the account so I called customer service. The rep didn’t want to tell me why the deposit wasn’t available and insisted I have my daughter call. I had my daughter call on 3 way during my lunch break and the next rep was even more unreasonable. He told my daughter in an unkind tone, “You’re 19 and an adult, if you don’t hang up on your mother, I will end this call!” My daughter was so upset she hung up on me and the rep after we waited for 10 minutes to speak to someone. After work we went to the branch and waited again because it was packed. The rep put us on the phone again after putting some notes in the system. The rep on the phone asked my daughter if it was ok to speak to me and se said yes. He transferred me to yet another rep and after asking some security questions informed us that all the funds were now on hold for an even longer time than before. She apologized for everything but said there’s nothing she could. My daughter is so upset she can’t purchase the tablet she wanted before going back to school. Not good customer service at all!

   Bex87Becca · 31 Jul 2026

4. 5/5Exceptional service

   I discovered my account had been breached through plaid and someone was able to take $100 on three different occasions for my savings regular strategically once a month on my third pay cycle as I get paid weekly and when I would transfer the largest amount into my savings so I wouldn’t notice because I use two other banks but capital one has always been my main one. I never really pay attention too much into my savings transactions. Just my checking. I discovered this at 4:55 PM called was on the phone with an agent by 4:57 PM. She was very kind and professional and honest she told me that she couldn’t promise that. It would be handled right away. They had to conduct investigation and average wait time for disputes 4-6 business days. Being that it’s Friday the end of the month I was a little bummed out. As a 30 year old male with a mortgage 2 car payments and 2 kids $500 is $500. I was bracing myself to get home and let my wife know that we don’t share finances be the more irresponsible one even though I earned a little bit more check my emails the light right before my cul-de-sac and I have one from Capital One tell me my dispute were settled and the full amount plus another hundred I didn’t know I had missing. I have never before seen a bank me with the speed on a Friday afternoon. Let me know they truly value my business. I will be closing my other two accounts and sticking to capital one from here they more than earned my business. Thank you.

   Elver_Galarga2415 · 30 Aug 2026

5. 3/5Deposit Feature is Seriously Lacking

   Three separate occasions I’ve tried depositing three separate checks through the mobile app and it’s given me a hard time, stating it was “having trouble reading the numbers on the front of the check.” It’s always taken a few tries, and sometimes trying on a different day, for the deposit to go through. This time I’ve tried ten times, with different dark backgrounds, the best light I can get, trying auto capture (which didn’t work at all and kept having an error), taking close up, further back, being super careful to have every part of the check be in focus, but the app is still “having trouble reading the numbers on the front of the check”. In the past i thought maybe it was the handwriting. This check is bank-generated and printed in extremely readable numbers from a bank printer. So the problem isn’t with my check, it’s with the app. I also tried getting help with “Eno”, the chatbot. That was a total waste of time. The only thing it seems capable of doing is providing information that is otherwise available on the app, like balances and transaction information. I still don’t have my check deposited nearly a whole day later, so I am seriously considering opening a bank account with a different bank because my only other option is to drive more than an hour to their nearest café. Although, I guess if you aren’t actually planning to try and deposit checks through the mobile app, it’s a perfectly adequate banking app.

   El-9 · 30 Aug 2026

4.5 1710138 ratings · Google Play

1. 5/5

   App is user friendly & has some great features to include credit score.

   Scott E Davis · 29 Jul 2026

2. 1/5

   I called to update my personal information and was routed to someone else and then someone else. Andrea employee number YAL570 absolutely refused to answer two simple questions that I had. The first question was what kind of paper do I have to write on to change my personal information in my account, notebook or stationary? the second, do I have to write that in pencil or is it okay to write it in pencil? she refused to answer me. poor customer service.

   Carolyn Barlas · 29 Jul 2026

3. 5/5

   So far I have used it for a couple car parts and it worked great. I hope to get a higher limit. Thank you! 😊

   michelle MacDaniels · 29 Jul 2026

4. 5/5

   app works great especially for people like myself wanting/needing to rebuild credit

   Joey Dolson · 29 Jul 2026

5. 5/5

   great 👍 varry good

   David Clukey · 29 Jul 2026

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