Brother Mobile Connect

• Free

Last verified 30 Aug 2026

4.6 72212 ratings · App Store

1. 4/5Can’t AirPrint Yet

   I’m not sure developers ever test their products with regular people. I’ve been trying for two days to get my MFC-J1010DW to work with my IPAD and IPHONE. No joy yet. Some screens have a blank with no guidance on what entry is expected. Thought maybe I needed to authenticate my device. The program will send me an email to authenticate but I can’t use my computer email app to open. Still haven’t found the email. BE VERY CAREFUL CALLING SUPPORT. THERE ARE COMPANIES OUT THERE THAT LOOK LIKE BROTHER BUT THEY CHARGE FOR THE HELP. March 11, 2024 I discovered the problem after two days of frustration. My internet connection was running at 5 ghz and the printer needs 2.5 ghz. Changed my internet settings and the printer works perfectly. Fast, crisp printing for very little money.

   1wiest · 30 Aug 2026

2. 2/5Brothers mobile app Failure

   I love Brothers printers, they are reliable, better than most for ink consumption and fairly fast. The downside is the software on the mobile side. Computer side you can adjust or tweak setting much better. So have you ever wanted to pick 2 or 4 photos that you want wallet sized and have them print on one page? Let’s say you want to print a photo with 5 x 7 size? NOT going to happen with the Brothers Apps. For Gods sake it’s 2024 and they just can’t offer anything other than A4, A5, Full or legal size paper options? Why is that? So I went to the Brothers forum to ask how to print 5 x 7 photos and there were only 10 posts for 2024! I had tech support on the phone and she didn’t have a work around or solution. So buyer be ware if you want to use your iPhone when printing photos from a Brothers printer!

   kjjerome · 30 Aug 2026

3. 1/5Complicated with poor customer service

   I am incredibly frustrated with the HL-L3220CDW printer! I purchased it specifically to print brochures from my iPhone and iPad, expecting a seamless experience. When printing from my laptop, I can easily orient the print upright on both sides of the page. But when I try to print from my iPhone or iPad, one side is upright while the other is upside down. I reached out to customer service multiple times— both via phone and chat. Initially, I received a call back, but we lost connection right after I explained the issue. I request another call back, but it never happened. The agent I communicated with through IM seemed to know just as little about the printer, which was incredibly frustrating. I strongly advise anyone considering a brother printer to look for a more user-friendly option with clear instructions and manuals. Save yourself the headache!

   Eunnielee · 30 Aug 2026

4. 4/5Ok, but could be improved

   I love the Brother laser printer, L2480DW. I tried the manual wifi password and it showed connected but the mobile app would not see it. I next tried the Wps technique using this mobile app. It also connected, but the app again failed to see laser connect. After many Internet searches I discovered that you MUST power off the laser for at least 15 seconds and turn on. (There is no reason that this information is not shown during the process.) The mobile app now saw the laser and connected. I got notices that there was a firmware update available on the LCD. I very carefully followed instructions on the laser LCD and waited as instructed for it to complete. The mobile app now saw the laser. I registered the printer using an iPad. Easy! I tried to add this device on an iPhone on same WiFi. The app would not see it and appeared to want me to enter the WiFi data again as if the printer was never connected. Several days later I opened the app on the iPhone and managed to see the printer and connect. What I did I can’t duplicate as it was not clear. On the top of the LCD display I keep seeing enter a new password. I ignored this for now. I loaded the windows 10 driver from the OEM Brother web site. Too much bloat wear, but the windows 10 system prints fine. Apple AirPrint works perfectly. So does the printing from this app. I can’t comment on the other app features! More later

   Mr#FIXER · 30 Aug 2026

5. 2/5Ended support for older phones

   Everything worked fine until a forced update that ends support for older devices. There’s no good reason to make working devices suddenly obsolete and prevent installed printing and scanning software from operating as it had before. Aside from that, I love my Brother printer, which is weird to say because every other printer I’ve owned or used has brought angst. This printer works beautifully, conveniently (besides needlessly deprecating my old phone), and reliably. The printer has been an actual joy to use, without all the four-letter words that accompanied every 10th print job with my old Canon printer. The software on PC and mobile works pretty well, but I wish I could still print and scan with my phone and iPad—it’s ridiculous that I now can’t. * I’d like to add that it’s weird that the app on my Windows PC is iPrint&Scan, and there’s an app of the same name for iOS that somehow doesn’t support my printer. The differentiation between this and that app is unclear and confusing, plus maddening that I can no longer use either.

   Dalianguy · 30 Aug 2026

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