Brivo Mobile Pass

• Free

Last verified 4 Sep 2026

4.7 164553 ratings · App Store

1. 5/5Safety access to buildings property’s.

   This is an excellent way of allowing accurate and safety access, for the legal residents, to the Heritage Buildings at large. It would be an improvement to have this same system throughout the complex! Including the residents access into the main entrance of the Fifth Avenue towers and the Madison Avenue building location and laundry-room. As they already installed the same system, to access the building-gym, personal storage-rooms and the residence lounge-areas. It creates a positive commonality of safety, for the legal residents who live here!!

   Fifth AveTop · 4 Sep 2026

2. 3/5Couple downsides

   I’m security for a condo so have used this app excessively since implimented a week ago. There are rough edges to its use that could use a couple tweeks: The app opens to the favorites list. I am security and have no favorites, thus the favorites list is really just an incomplete list that always lacks the doors I am trying to open. I would like to see the favorites list be optional, or at least the second choice rather than the default list. The naming of doors was a bust from the start because the management set it up with door names much longer than the app’s window would show, and confusing names at that. I was given the option to rename the doors, which is a plus because I chose numbers over names right away, labelling each door myself for quick reference. The only problem now is that the numbered list is not in order. Very frustrating. The app does not permit the reordering of entries. It’s like putting all the letters on a typewriter in the wrong spots. By the end of my shift I’m ready to chew on my phone. Please address this.

   ledart · 4 Sep 2026

3. 2/5Poor App Reliability

   If I was being chased home by someone and had to count on my Brivo to open my door on the first try, after dark, I’d be dead. Ive spent a countless number of times being locked out of my apartment at crazy hours like 9pm, 11pm, 3am and so on because our office had only given us one physical key. So we had to rely on the app for the most part. I’ve had to jump my outdoor fence about 3 times coming home from work (I work graveyard) and even once just having to wait 3 hours for maintenance to arrive. The app chooses to “fail” access at the worst times. Always being late hours of the night. Luckily I’ve informed my office of this and had a second physical key made for me and my roommate. On rare occasions sometimes the physical card also doesn’t work and you just have to keep trying at it. But I DREAD knowing I have to use the app to open doors knowing it may give me a hard time or not even open at all. I’ve had these issues with our amenities doors as well during operating hours.

   Kathyb12160 · 4 Sep 2026

4. 1/5An app that shouldn’t exist.

   There’s nothing quite like getting home and standing outside of a door like some creep waiting for an app to load (5 – 30+ seconds) so you can enter the place you pay your hard-earned money to access. Occasionally, the door you want to open is doesn’t register with your request to unlock… so you have to find an alternate route to get home. Not only does this app track when and where you enter, but its also a mandatory feature which forces you to take your phone with you whenever you leave the conform of your home for ANY reason! Want to go for a quick walk or check the mail? Don’t forget your phone or you’re locked out of your home! Did you just start your car but realized you need to run inside to grab something from your kitchen counter? Don’t forget your phone! My favorite part of this ridiculous app is when youre burdened with groceries or shopping bags, and – instead of simply using a fob that’s attached to a keyring that also has your home key, you now have to fish your phone out of whatever pocket your phone is in, unlock it, open the app, play roulette with the app (again, sometimes it opens quickly, sometimes you have to wait) and then voila! The door is unlocked…. Maybe. Maybe there’s an alternative to the app? Maybe a fob that functions with the doors? .. better be ready to cough up $50 to get a fob to do exactly what this horrible system replaced. 10/10 intrusive and failing effort.

   SlingCorp · 4 Sep 2026

5. 4/5Has just stopped working in the past when has to at times. Then difficult to add faves.

   Has stopped working in past no error messages worst app ever. Have been a computer programmer for 38 years so know something about that. So if had been Sunday could not have gotten in parking garage to park my car. If had important package like Rx by mail on Sunday could not haven gotten it. Solution was worst app solution too uninstall and reinstall. Apps should not fail catastrophically requiring that. Fortunately keep my fave settings. Second doesn’t list non-faves so have to search by name. Finally right swipe doesn’t work on last item in use list so can’t mark as favorite. Yuck.🤮

   MikeyP1024 · 4 Sep 2026

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