BILL AP & AR Business Payments

• Free

Last verified 30 Aug 2026

4.9 48751 ratings · App Store

1. 2/5Customer support is abysmal

   For some reason the payments defaulted to being a virtual card, which is truly the most idiotic form of payment as you have to spend it all at once and cannot transfer it to a bank account. Why they would even offer this as an option when direct deposit is so simple is beyond me. And then to make matters worse you can only change payment from virtual card to direct deposit through calling their customer support line. Once you call and are on hold for 30-45 minutes someone will answer tell you it’s not their speciality but the team whose specialty it is, is currently out of office and that you’d need to try again but that they would be “sure to send them a note” So you wait until they’re back in office and call again and then that department tells you it’s not their responsibility either, but that they would be sure to “make a note of it” and connect me with the correct department this time around. It took 8 hours of calling over 10 whole days to get my payment sorted. Truly the most useless people work in their service department, and the fact that payment would even default to virtual card should be illegal. After it was finally sorted the app worked fine but it wasn’t so special that other services wouldn’t do. You’re better off using anything else.

   Ry066 · 30 Aug 2026

2. 1/5Worst customer service experience and bad user interface

   Going into app development and website development is something they should have looked into before launching this thing…they really need to revamp the entire user interface, I am only using it because I am forced to do so by my company…otherwise I would never touch it…the whole website is just links trying to show you step by step how to do the process on the app rather than just let you do it…and the customer support is the worst I have experienced so far to the point where the one issue I have been trying to get fixed could have been fixed if they just deleted my account completely instead of just blocking me out of it…and refusing not only to give me a proper reason on why I am blocked out of MY OWN ACCOUNT or to even get me proper help to get it reinstated, instead they replied with “our decision to terminate your account is final and we will not be reopening your account or any further communication about this matter” …. Seriously, with no proper reason on why it is even happening or no way to get it reinstated…last I checked you have to delete my account completely not just block my access to it because at that point it is unlawful to maintain my personal information on your system especially banking information

   GmodLalo · 30 Aug 2026

3. 1/5Nothing but stress

   This is by far the most dumbest stressful app I’ve ever come across, it’s confusing and the support team is no help at all. Even when you call them for help and talk to an actual person the phone, it’s useless because they don’t even know what they’re talking about and give you the wrong info. I’ve been giving 3 different dates on when my money is suppose to be in my account and have yet to receive it and when i went to the support team they told me they’ll send me an email on what to do and i have to receive that email. The first time i realized my money wasn’t in my account i called them (they’re not even allowing me to do that now) and told the lady that i got an email saying it was something wrong with my bank info and asked do i need to enter it again she told me no that my pay was just processing and it’ll be in my account Monday. Today is Monday and I’m staring at another email saying the same thing that my bank info is invalid, i go in and edit but that was it, i didn’t get a message on what happens next or nothing. Like am i still getting my money ? Do i have to wait another week just to see if this money is going to go in my account ? Or is it just gone? Who knows because like i said this app is stupid and confusing

   f%ck yall · 30 Aug 2026

4. 1/5Just don’t do it

   Please beware of using this system to pay anyone. This system showed I was being paid as of Feb 4th to my bank account. I gave it to the 10th, still no deposit so I reached out to customer support. The chat rep explained it took 7 - 10 business days to receive payment. So I waited and Feb 17th (10th business day), I still received no payment. I reached out to customer support again and now this rep is stating I will receive a paper check via USPS and to check with the payee to make sure they have the right address. According to the Bill system I am being paid to my bank account directly, I explained this to the rep and he stated I would have to set electronic retrieval of funds directly with the payee (which the system prompted me to do when I received the invite for this app from the payee). I’ve been working for this agency for over 2 years and never had an issue receiving payment until now (this is the first time they are using bill to pay me). Snail mail was way more efficient and I’d have my money by now. Now here it is Feb 20th - no deposit, no check in the mail just waiting to see when I will get paid. Don’t recommend this app!

   M-Chae · 30 Aug 2026

5. 1/5Invasive and Exhausting Verification Process

   I tried to create an account on this app for one simple reason: to receive a $3,000 payment. Instead, it turned into an exhausting and invasive process. Since signing up, they have been calling me every single day asking for an excessive amount of sensitive information just to activate the account and process the payment. They requested a bank statement, company formation documents, a government-issued ID, a selfie holding the ID, and even additional verification documents. I understand that security checks exist, but this felt completely disproportionate for someone who is simply trying to receive a legitimate payment. What made it worse was the constant pressure. The daily calls and repeated requests made the whole experience feel stressful and unprofessional rather than secure. A payment platform should make things easier, not turn a basic transaction into an administrative nightmare. I would not recommend this app to anyone who values their time, privacy, and peace of mind.

   Sebas Ferreira · 30 Aug 2026

Privacy

Accessibility

No accessibility labels collected yet.