Barclays US

• Free

Last verified 30 Aug 2026

4.9 541680 ratings · App Store

1. 5/5Multiple Flaws

   Barclays took over Gap credit card and in just the set up of my account I came across multiple errors. First of all at some point during the set up it asks you to select a primary number for text from a drop down box but the only thing in the drop down box is “select.” This app also does not allow you to get alerts for purchases and security by text only by email. I big step down from the previous bank that had the Gap card. My career doesn’t afford me the option of sitting in front a computer to check my email, so it would be a good 12 hours minimum before I realized that someone was using my card. The app also asks you to answer security questions when you are setting up the alerts, not sure where these questions came from but clearly they don’t know my life as well as me because it kept telling me there was an error and I could not complete the set up. That’s question we’re not the ones set up earlier in the process but either way if I chose the actual correct answers it while not let me move forward. Very disappointed as the previous company was so much better. WHO DOESN’T ALLOW TEXT NOTIFICATIONS.

   Reggaegirl39 · 30 Aug 2026

2. 4/5Pretty good but it would be nice if the current balance was an easy payment option

   In general, I find this to be a pretty good app. My only issue with it, and the reason that I gave it four instead of five stars, is that when you pay your credit card, the current balance is not an option that you can select. So I pay my credit card multiple times per month to avoid debt. However, to pay my current balance, as opposed to the statement balance or the minimum payment, which are the only pre-filled options, I have to remember the balance and type it in in the other amount field. I know that it may seem weird that somebody would pay their balance off before it was due, but if I do this, I’m probably not the only one. All my other credit cards offer a choice to pay the current balance, where the current balance is already filled in. It would be great if you could add this feature, as it would save a lot of time and hassle.

   Lisa cushman · 30 Aug 2026

3. 1/53.5 hours later

   After 3 1/2 hours of trying to purchase a train ticket in Spain online and speaking with six separate customer service representatives at Barclay MC and trying to purchase the ticket four times I finally gave up. During the process of trying to purchase the ticket I was informed Barclay had a mobile app where I could schedule by international travel by using the “Tools”. Since I was on hold with Barclay I thought I would give the app a try. The reviews did not look encouraging. I awarded a one star rating for a very simple reason. Nowhere on the homepage is there any indication of how to get to the tools menu. Absolutely nothing indicated where or what to click to go to the tools menu. The fifth customer service rep I was transferred to was the web specialist. She had no idea how the mobile app worked and could not help me find the tools menu. She and the previous representative offered to schedule my travel. I understand they will do that for me but if they’re going to have an app that they advertise in anyway whatsoever has the capability, it should work. I gave up trying to make the purchase on the Barclay MasterCard. It’s a mystery to me but why my personal bank Visa card worked without an issue is beyond me. I had my ticket within five minutes after using the visa card and I don’t understand what the difference was. I entered everything the same way.

   Frito/Fargo · 30 Aug 2026

4. 3/5Dark mode overdue

   Update: Thank you for the response. Bumped to 3 stars because I do appreciate the acknowledgment. However, I don’t use any social media mentioned. No Meta. No X. Because reasons I’m sure I share with much of the customer base. Hmmmm. Wish there was another way to register this request. A request that literally everyone who uses the app checking their balance at night dearly wants. I get this is an added QA burden. It does come with a cost. However, supporting dark mode is fairly easy if devs follow iOS conventions. And even if not native app, cross platform solutions do provide ways to support this feature that is now SIX YEARS OLD. Please just submit a ticket or register my request for the product team to get it on their radar. I promise there are far more people wanting this than reviews might indicate. Especially those with disabilities who aren’t exactly thrilled with the “invert” accessibility setting. Previous: It’s 2025. Dark mode became a thing years ago. Barclays has had plenty of time now. My credit union app supports dark mode. So does Fidelity Investments. Think AMEX does as well.

   8 bit snow · 31 Jul 2026

5. 1/5Worst app || bank full of malpractices

   1. If your card expires, then they will turn off the auto payment “automatically”, but will let you use your card. Eventually, if you don’t check your account every two weeks or so, then you will realize that you are being charged late fees and interest. But the bank wouldn’t inform you. 2. The app wouldn’t let you sign in until you have your full card number in front of you. So if you are generally trying to check your balance, you cannot unless you first activate the reissued card. So you will continue to pay late fee (“quietly”) but you wouldn’t know. 3. In the end, they will inform the bureau about your delinquency. You will learn about the delinquency when you have your credit alert turned-on. Luckily, I had. But it badly impacted my credit, right before I was about to apply for home loan. 4. After calling, they admitted the technical issue and waived the interest but dost waive the fee. They didn’t communicate to the bureau either. So now I have to carry the burden of their malpractices and poor app interface until my credit score comes back. 5. If you login, you will realize how poorly designed app this is. A college graduate can make a better app than this!

   ScopedSearch · 30 Aug 2026

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