avianca

Shown for US

• Free

Last verified 27 Aug 2026

Shown for US

• Free to download

Last verified 30 Aug 2026

Shown for US

4.8 32519 ratings · App Store

1. 5/5The best option in Colombia

   Despite the current market conditions, where margins are increasingly compressed and the supply of airline services is higher than ever, Avianca continues to stand out as a market leader. Yes, there is room for improvement—this is true for any major airline operating in such a competitive and challenging environment. However, consistency, route coverage, brand recognition, and operational experience still make Avianca the preferred choice for many travelers in the region. In a crowded market, leadership is not only about being perfect, but about remaining relevant, trusted, and chosen. And Avianca continues to be exactly that.

   Alerey · 27 Aug 2026

2. 1/5The app-website does not work/Cust service provides no assistance

   This is my third (and last) time flying with Avianca and let me tell you, all of my experiences have been extremely stressful. First of all, online check-in for international flights never works (idk if they do it on purpose to have you talk to them) and you always have to be earlier at the airport because of that (even the first time when I just had carry on luggage) second of all, last time I checked in with a live person he said that I needed to pay for my bag. I had paid for it when I purchased the ticket, very calmly I explained to him that I had paid for it already and showed him the receipt, he still said that I had to pay, only after requesting for his supervisor he confirmed the bag was paid and I was good to go (all this unnecessary issue took about 10 minutes). Now, today I’m trying to check in again and the app doesn't work!? Can’t believe they haven’t fixed this by now (it’s been around 4 years already) if this company really cares about customer service then focus first on fixing the very simple things, you need to understand people can’t be all day in front of a computer trying to complete a simple thing that’s checking in.

   Asdfghjklñ! Yo xd · 27 Aug 2026

3. 1/5From an outstanding App to worst!!!

   I started using this app in May 2019 on my iPhone and I loved it and enjoyed the airline and its professional employees. For some reason, starting this year Avianca has changed for the worse from customer service, and plane accommodation for less than 5 hours, and now the app has started acting up with problems logging in, failing to post my Lifemiles flights or it disappearing 2 weeks after my latest flight. Currently, I cannot log into the app because it's saying: "Sorry this device cannot be considered safe and you will not be able to use the application." This isn't making any sense because I never had a problem with it before plus I use a VPN and other protection from viruses etc. There's nothing on the site to address the problem and I'm not the only one. I'm not sure if they have anyone monitoring this app review. If they don't fix it, it will downgrade the outstanding past reviews it was known for great service and app. Please let's fix this problem.

   Navet03 · 27 Aug 2026

4. 1/5No saved profile, can’t cancel flights

   1. You can’t add/save traveler information. You need to add all the information every time. 2. If you use the app to book a flight, pay, complete, it disappears from the app. The app can’t find it. You might not even get a confirmation email, like me. You now have to memorize what your departure time was so when you get to the airport you can have them find your reservation. There seems to be some disconnect. It’s like when you book, it goes to a website in the app. And the website can’t communicate back to the app what just happened. So the app has no idea that you just booked a flight. This might be the rain why you can’t save traveler information and have to start all over again with every booking. There is also some kind of disconnect between Avianca and Lifetime miles. Even though you are logged into the app, it has no idea you have a lifetime miles account. You have to manually enter your lifetime miles account number EVERY single time. You’re better off using an app like Expedia. It will remember your lifetime miles account number. It will save your traveler information and apply it when you book a flight. It will immediately show you your flight in the app that you just booked. It will even send you a confirmation email. It will offer to add your booking to your phone’s calendar. It’s also next to impossible to cancel your flight with Avianca through their app. To this day I never did find an option to cancel. I finally gave up after hours of searching, googling, and talking to their automated assistant on WhatsApp (useless). It was easier to just buy another ticket with another airline than to cancel a ticket with Avianca.

   Mjmoeykens · 27 Aug 2026

5. 1/5Rat Company

   This is a great airline until they lose your bag and refuse to take ownership or assist you in any way. They gave me a claim number on the first day but for two months after that they were “still searching.” It’s been over 6 months with 0 attempts to them to reach out or offer a solution when contacted. This company is one of a kind because every other airline is easy to get a hold of or file a claim that actually has accountability. They say they will provide follow up within 30 days but then they just send a generic email saying sometimes bags are lost. Also from the day the flight landed and my bag didn’t come they assured me that this happens every day and my bag would be on the next flight and then would be brought to me. That was on April 30, 2022 and it’s November with nothing close to a resolution or compensation. They are incompetent in all aspects of customer service.

   Buchanan14 · 27 Aug 2026

Shown for US

4.7 109692 ratings · Google Play

1. 1/5

   No se pueden ver los pases de abordar desde la app. únicamente sirve para hacer el Check-in.

   Remigio Moncayo · 31 Jul 2026

2. 1/5

   to last update the app not wirking success . when i want search a flight the screen goes white and nothing happend. fix it

   Javier Mauricio Velásquez Castaño · 31 Jul 2026

3. 1/5

   it will be nice if you can indicate the time correctly in the app A.M or P.M !!! no just showing the numbers! pls pass this on to the app developer they are real idiots for leaving that giant small detail! reading the reviews I wish I could had book with American Airlines better app!!

   AstroGun Band AstroGun Band · 31 Jul 2026

4. 1/5

   App will not allow me to book a flight or check flight pricing. It continually resets to the main page when I attempt to put in a destination, which is horrible. Please fix

   Cee Alexander 3 · 31 Jul 2026

5. 5/5

   great

   Fernando Lopez · 31 Jul 2026

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• 9.5.3 · 29 Jul 2026