Ashley - Furniture & Décor

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Last verified 30 Aug 2026

4.6 39708 ratings · App Store

1. 2/5Very disappointing

   About: Porter California King Panel Bed Disappointed This is a nice bedroom set. So disappointed in Ashley though. We’ve purchased furniture from them before and had no problems. We bought this complete bedroom set. Delivered on time then the problems started. The drawer on the bedside table wouldn’t close. The table had scratches all over it. The rail wood was cracked. The footboard was badly scratched. They told us we had three days to call in and tell us all the problems. When the delivery man saw that the rail was broken he said I’ll order you a new one right now. Fast forward 3 weeks. Couldnt use my bedside table all this time. They sent a technician out. He kept saying you should have refused this then you would get a new one. Now you can’t have a new one I have to fix it. I said they did not tell us this. Delivery guys said they put in an order. He said they always say that but they don’t know what they’re doing. So I said you’re gonna fix it and the scratches in my bedroom? And he did. No sanding out scratches! Put some kind of spray on it to hide the scratches. Some weren’t hidden. He said it’s ok they are filled in though. I paid over $3k for this set. He must have told me 10 times I should have refused it. Again I said Ashley didn’t tell us this. Just call within 3 days and they would take care of it. Then the issue with the delivery men. They unloaded in the street, which is normal. But they left quite a bit of trash in the street that my husband had to clean up. Very unprofessional. Makes me rethink using Ashley ever again. What a headache!!

   404me · 30 Aug 2026

2. 1/5Worst furniture buying experience!

   We bought a bed for my son in Dec 2021 for ~?$2500 from Ashley on Capital Hwy in Raleigh, NC. They said it should be delivered by Feb due to Covid. We checked in in Feb & Mar with no prog (but we did not complain). They finally “delivered” his bed on 4/6, but delivery guys said a part was wrong, said someone would be by with a new part & assemble it the next day. That was an Ashley scam (they contracted out to a 3rd party so THEY own it). No one came. My wife called to ask about it several days later and they said it was closed out as a completed install and they would take care of it. I called a week later and no part or service was ordered. They said they’d order the part, but no ETA for part or service. I told them they needed to address it that week. They said no. I said I’d be talking to BBB. So I talked to customer service guy who said he’s they guy I need to talk to and he would get me an answer in a day or so. He emailed and said the part (just a freakin’ screw!!) would be in in 1.5 wks (~ 5/2) and to call him or he would get in touch. I emailed and said 1.5 wks was too long to wait for a simple screw and to have it overnighted. Never got a response from him and when I called the # from his email it went to a general # in SC (maybe it was GA) and the person answering said he worked there but didn’t know how to reach him. No one has called. It’s been another 2.5 wks & now I’m back to calling the guy who sold it to me. DO NOT PURCHASE ANYTHING FROM THIS COMPANY!!

   Mechia · 30 Aug 2026

3. 1/5My first experience with Ashley furniture shopping

   I purchased a sofa sectional and a mattress on May 30,2020. The young man that assisted us was very helpful and I paid in full for my furniture. We were told 2-4 weeks our furniture would be delivered and I should be contacted within 48 hours and again 2 weeks before it was delivered. Didn’t hear from Ashley so I contacted my salesman and he explained that they didn’t contact me within 48 hours because they only contact you within 2 weeks of delivery. That was fine. I was contacted by Ashley on July 3rd and was told that my furniture would be delivered around August 11th. Even though I was disappointed I accepted it. July 4th received another text that my furniture would be delivered August 13th, I was beginning to get frustrated so I called my salesman and his manager discounted my delivery fee. On July 27th I received another text from Ashley along with an 800 number. I called the number, after being on hold for 30 minutes, was told that they didn’t understand what was going on but a supervisor would contact me within 24-48 hours. Nobody called. Since then I’ve called numerous times, every time was told that a supervisor would contact me. Wednesday, August the 11th I was told that my furniture was on back order and would arrive November 1st. I asked why I wasn’t told that sooner and why nobody offered to at least send my mattress and had no answer, but once again a supervisor would contact me by that evening. Needless to say it is Friday August 14th and no return phone call. So you tell me how my experience was. Never have I been so mistreated and disappointed by a purchase. I am 56 years old and have purchased lots of furniture but this time I wanted to get “decent furniture” and I’m extremely disappointed.

   Kim Falkenheiner · 30 Aug 2026

4. 1/5Terrible Customer Service and Glitchy Website

   I placed and order for a couch online. My billing address was incorrect so I received an error saying to resubmit the order, fair enough. But, I checked my Ashley credit card and saw that my card was charged and I didn’t receive an order confirmation. I chat with their support and they say they’ll escalate this to the payments team but it takes 72 hours. Ok fine, I still want the couch so I call their support and explain the situation and they say it’s because MacBooks or any iOS device will block the order? What kind of glitchy system doesn’t operate with iOS? All I have is iOS devices so basically they’re telling me I can’t place an online order. I ask if I can place it over the phone, they said no because it’s a recorded line. I asked if I can place it with an in store agent, the said only if the item is available in store. The phone agent says I can try the chat function. I use the “chat with a personal online sales assistant”chat function on their website and get Dawn. I explain the situation and she runs through everything I’ve already heard and I simply state I want to order the couch through her and she’s telling me information I already know. I ask for her to assist me with the online order placement and she says she’s assisted me…ummm with what? She proceeds to argue with me about nothing and saying I refuse to listen to her saved reply of the billing address matching my credit card (but Ashley’s still charged my card even when this info was incorrect, again going around in circles). She said she’s transferring me to another agent and then ends the chat without a transfer. Ashley’s is this the service you want to provide to long time customers? I’ve been an account holder since 2013, why are you hiring incompetent people for large purchases? Extremely disappointed in my experience.

   Katering Guru · 30 Aug 2026

5. 1/5So ridiculous! I hate you!

   Mind you, I am a 13 year old writing this. I’m doing a home renovation and my step dad had picked out a bed for me, that I liked. It was, and did come in feb 3rd, but only the night stand, dresser. We did revive the headboard but what are we supposed to do with that? The headboard is smaller, so there’s really no use otherwise. We had a gotten mad n went to the Dartmouth Mass location to ask why this had happened and the lady at the desk claimed she hadn’t been in the conversation that my stepdad and the lady who did sell it to us, acting like he said she was in the conversation. The man that was helping her figure it out, told my stepdad he understood multiple times but I don’t think he did. My stepdad had already paid enough for the things we had received, n yet they still wanted money. Just for the bed frame! The lady that sold it to us, had said EVERYTHING was included. Why pay more for another delivery if we already paid enough, plus $40?! No way! You guys have enough money, we already paid! This is sick. They didn’t give us a refund, until they’re able to pick up the things they dropped off again. We should have gotten a refund then because it’s gonna take maybe 3 weeks for them to be able to pick it up again? My mom had demanded it get picked up by this week because she doesn’t want to have it in my room anymore if I can’t get the bed frame. What a waste of our money!! I didn’t mention, the lady who sold us the bed set got fired! I wonder why? So we then left to continue with our day. You guys are so stupid for this. This is why cardi’s furniture is way better then you scammers. Now, this is just based off our experience, I don’t really care about what others say because their not my problem.

   purple teal blue · 30 Aug 2026

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