Xfinity

• Free

Last verified 30 Aug 2026

4.3 1374797 ratings · App Store

1. 5/5Telecom Companies

   Priority policies can be conducted in a way that allows everyone who wants a particular product or services more than one or more of their customers to have access in order for their business or service attachments to become successful in a specific way that allows them the freedom to pursue their interests without being restricted from doing anything that they may have been unable to accomplish in a particular market segment or industry that has been established and other countries in recent times that are more competitive in terms than other foreign companies and businesses that do so during an economic period of time when it requires more attention for their own growth for every sector to gain in order to maintain a greater level of profitability and to increase the quality offered to them in a way’s which are more important than any other certainly comparable with other industries that are the same as those in ourselves as well as the rest is a good idea for example if they have more important things that we have more information about their products or services. We can allow many people who have been able to provide more important items to make sure they can help us with this is what I think is providing more than ever depends upon our customers value for example the best way that is different than what we can provide for our clients to promote their own knowledge offers the most efficient customer satisfaction for everyone in a market where they can get their hands on a good price for their product or services forwardly to better understand their needs for their suppliers going through a different way to deliver a better price for them and their customers

   NA-NA, · 30 Aug 2026

2. 2/5Be careful

   They are very kind with helping you get to where you need to be (if you can only afford so much, they will try to make it happen for you in an affordable way). I appreciate that. My biggest problem is the timing. I can be on the phone or chat with them for well over 45 mins to an hour and they try my patience. I was at the hospital once because of a bad situation and they kept asking how my day was and wanting to chitchat (after I told them my situation) instead of looking into my concern. It was so inappropriate and frustrating. I’m by no means a rude person on the phone because I have been on their end and you appreciate any little bit of kindness you can get. But i was getting very short with them (sadly, these were different calls/sessions). Also, I told them I specifically needed my bill to be at “$___” price and it was after trying to get me to add phones to my internet (which would have doubled the whole bill at the end) and firmly telling them to stay on track that they listened to me. I’m all for foreigners, but if it’s a job that takes you 45-60 mins for ONE simple call… maybe that job isn’t for you and it shows Xfinity isn’t keeping up with managing their customer service representatives. Please speak with them about LISTENING to your customers, getting to the points, moving quicker, and annunciation. As I said, you guys actually GET to where I need to be, but the time wasted to get there seems not worth it some days.

   Wondraflscrrd3 · 30 Aug 2026

3. 2/5An absolute maze and ai customer support

   I’ve been an xfinity customer for a long time. Almost 2 decades. I enjoy the service and the offerings are pretty great. However, managing from the app is atrocious. You want to shop for a new device? Good luck finding where to do that from the app. And once you do, good luck remembering where it is. I feel like I’m in the Winchester Mystery House of apps. I need a map and ledger to remember how to get anywhere remotely useful. Also, why does the external linking not just open to your whole account in an external browser tab? It just sends you to fractioned pages that don’t allow you to click through to anything - or if there is a way, it’s not obvious and it’s about 6 clicks away at minimum. Also, what is the deal with customer support right now? I feel like I’m going crazy. They sound uncanny. There’s no clicking, no breaths, strange pausing, mispronouncing the same word in the same context 3 different ways, and completely void of human emotion. Is it a translation software that runs through an AI or is it just an AI that they’ve set up to sound human? Either way, it’s firmly in the uncanny valley and I feel like I’m gonna see one of those demon creatures from the tv show “From” at the foot of my bed after talking to them. And the chat…3 different chat agents told me something that was verifiably false simply by looking at the website and that was after I reworded my inquiry over and over again for 45 minutes. One of them told me you don’t sell or trade in smart watches. Like come on.

   Cheezy1108 · 30 Aug 2026

4. 1/5Unbelievable

   I’ve been trying to just get my basic WiFi working correctly for weeks now but the biggest part of the problem is the lack of human interaction. My problem could have been done weeks ago but I can’t seem to get a human to help me which this could have been done as quick as the problem came up but Xfinity is only worried about making a buck. For weeks I’ve had to continuously go in person to a store to get help because I wasn’t able to talk to a tech over the phone which I’m sure would’ve been able to quickly solve this weeks old problems. I’ve personally driven to a store 20 minutes away just to make an appointment. Why when I change my WiFi 🆔 and password does it constantly revert back. My personal sites printer and anything else relating to my WiFi has been in caos for the last month and I’m getting no help. Your idea of customer service in non existent. Today everything changed back again so I guess I can drive back to the store tomorrow because it’s obvious that you people at Xfinity’s time is way more valuable than mine. You to send a few of your people and send them into store waiting rooms and pretend to be a customer an listen and chat with your customers but maybe you really don’t care what anyone else thinks but that’s a poor way to run a company. Thanks for your lack of customer support maybe try to work on that just a little. Add some human interaction. Sometimes it’s just the little things that can make a difference. I hope everyone has a great weekend. 🇺🇸

   Reaper13$@$ · 31 Jul 2026

5. 1/5Infuriating

   I have had Xfinity for years. The internet itself is great which is the only reason I stay. My 2 biggest gripes for a company specializing in selling technology is the customer service and the fact that they can't even make their own app work smoothly?? For the app, it runs so ridiculously slow even WITH WiFi, it's basically useless if you try using it without WiFi. Even getting to the screen to pay my bill (because I sometimes need to pay it early and can't wait for the auto payment) it takes a full 5 minutes to load, then another 5 just to load the next page. The app is fully updated and my phone is less than 4 years old. As for customer service, it's almost better to go to a store near you than to even attempt to call. My cable line going from the street to my building got clipped by a semi once and it subsequently fell to the ground and was later cut by a neighbor. I was on the phone going through the "did you try resetting your router?" loop for an hour and it didn't give you any other options than to "try resetting it" and have the system call you back. When I FINALLY reached a representative, it took them all of 5 minutes to put out a work order. It took everything I had not to throw my phone through my walls. Most recent time that something happened to my line, I went into the store instead of calling and they were able to get a work order for the next day. In person they are great, the phone system is just a giant headache.

   Bananakin_13 · 30 Aug 2026

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