Webster Bank Mobile App

• Free

Last verified 30 Aug 2026

4.7 22356 ratings · App Store

1. 2/5SMS notifications

   transaction SMS notifications do not work as they should. the old version of the app sent me the exact amount that was charged at the time, this app sends (or not) messages without details at some odd times, never at the time when I'm doing transactions. Previously, it was immediately clear whether the transaction passed or not, and now you have to log in to your account every time and check in case of doubt. sometimes it's not possible because there are people around. earlier, you could just glance at the phone discreetly and it was known. I'm talking about this because I had several situations where the card reader jammed, I got an SMS from the bank with the transaction passed, and the seller wanted to make the transaction again because he thought it had failed. Only after showing him the SMS did he believe that one transaction had taken place. Notifications can now only be set from a given amount up or down, and as I mentioned before, they do not show the exact sum and Real time. it's frustrating.

   Sharpie3 · 30 Aug 2026

2. 2/5Buggy

   I love Webster as a bank, lovely people to work with. That being said, the app needs work. A few years ago they upgraded the system entirely to improve functionality. I’ve had more issues with this version than I ever did with the old version. NOTE - None of my issues really impact money, however the issue really lies with reliability and some basic features that are missing. 1. Face ID - Three times now the app has forgotten my face ID. I then have to log back in and re-enable it. This comes randomly, I don’t mess with any settings that would cause this to occur. 2. Freezing - The app just won’t open the login screen. It just freezes. This occurs regularly. This occurred on my old phone just as much as the new phone I picked up less than a year ago. Due to that it’s not an issue with my device. 3. Credit Card Payments - I have a Webster credit card. The balance of that credit card shows up on the app. However I cannot pay that balance on the app or desktop site. I have to go to a completely separate website unrelated to Webster to pay it. For lack of a better term this is dumb, and I don’t care if there is a business / regulatory reason why I can’t pay my Webster CC balance on the app. Literally every CC I have can be paid on their mobile app.

   MK93019 · 30 Aug 2026

3. 1/5Zero stars probably changing banks

   New app is a horrible my checking account was missing took 3 days to get it back .. was calm and patient because I get it new technology can have glitches……now my mom says my account is showing on her app. When she called they insisted it was hers and now a manager has to call her back… excuse me what? She is not a joint account holder we do not have the same address and it’s my name on my account along with my name being on many of the withdrawals …...thankfully it’s my own mother but what if it were a stranger or someone who takes advantage now I have to do fraud alerts and check to make sure my account isn’t magically drained because it is also under someone else name in addition to my moms and they have full access to my information ! I literally contemplating taking legal action this is insane! It’s is a huge violation problem I’m not one to call people out on error but this is a HUGE error I have never had a problem with this bank and have been with them my entire banking life and it’s sad to have to feel like I need to change everything now

   Mad…….. · 30 Aug 2026

4. 1/5Bring back the old Webster app…

   This is (currently) a horrible app. I expect improvements will come, but right now it’s worse than the old Webster app which wasn’t great, but at least similar to the website, so familiar. Update Nov 2023 - So then apparently improvements are not coming. App has actually changed for the worse. Today the quick balance feature says I need to call them for some reason or other. What a joke! Why they decided to replace a workable app with this abomination is a mystery. I guess I’ll just have to find a new bank with an app that that actually works. Follow up Nov 2025 - I have nothing but problems with this app! Sometimes works sometimes not. Sometimes not working with wifi but works with cellular connection. And it is the only app I experience that problem with. Go to check quick balance sometimes and get a login information incorrect message. Later it’s okay again! Never an explanation or down for service message! Hit or miss with this joke of an app, as reliable as a broken clock!

   Turkey 101º · 30 Aug 2026

5. 1/5Worst system ever

   First, this won’t download - I have to open it from the app store. Second, sometimes when I log in I get someone else’s list of accounts and balances (!!!!) Sometimes it insists my login info is invalid. Then It works (same saved info) the next time. Third, bill pay is soooo screwed up, with no notification to depositors of all the fun changes, and no actual help available (the same number for everything, no actual help, as they don’t know what you’re talking about half the time, and can’t change anything, and don’t get me started on offshoring help with banking issues…). Mobile can no longer do bill pay; in order to use the web site for bill pay you have to remove adblocking AND third party data sharing…this for financial info….and they wait a week before processing (printing and snail mailing checks that had been next day electronic)…..and there’s more. None of this has been fixed, and no, they can’t explain it or fix it in the branch either. I used to love Webster.

   Slept well · 30 Aug 2026

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