Quick verdict
- What it is
- Store information collected; independent summary not yet available.
- At a glance
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- Free to download
Categories and search queries
Official categories
- Finance
AppCorpus categories
Key functions
| Function | Availability | Access | Scope | Evidence |
|---|---|---|---|---|
| Apple Wallet | Yes | Free | App Store | Store published |
| Free app | Yes | Free | — | Store published |
Screens
App Store
15 store screenshots
Pricing & paywalls
App Store
- Free
Ratings & reviews
App Store
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5/5The Bad Reviews are WRONG!
I really don’t understand all the negative reviews- the app and the bank have worked nearly flawlessly for me and my parents. The ONLY problem was we had to call on my mom’s account once to unlock Zelle. Everything else has worked very smoothly. I’ve had it for close to two years. My only suggestion is that they should make it clear that My Banking Direct uses the Flagstar app and doesn’t have its own app.
stutew · 31 Jul 2026
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2/5App is not up to par for a bank
So the app barely works. It glitches way too often which is why I gave the app a rating of 2 stars. It freezes on certain functions. It keeps loading when I tap on the card function at the bottom menu. I had to set up Face ID twice cuz apparently it didn’t save my preference the last time. Stuff like that just isn’t working smoothly as you would hope a banking app would at this point. If you really need to get banking info on the go well it does that sometimes, I guess (if it doesn’t freeze on you) but I would use the website login instead to get stuff done until their IT gets the app going way better. And also the fact that you can’t get any of the loan info from Flagstar on this “new and improved” app is ridiculous. I should be able to go to one app for this bank and get mobile access to ALL accounts in one place. So yeah, ummm the mailed notice about this app being an “enhanced online banking and mobile app” is a straight up lie or this bank needs to sit down with their IT leadership and get real with them cuz it’s embarrassing.
Bellemoca · 30 Aug 2026
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1/5Not a good app. Zero stars
When I click to see Statement it shows Loading and the screen flashes annoyingly as if you're in a disco! Then you can see pdf but nowhere does it show a way to Print or even download. The latest update did not help at all. Update: I called to see if someone in the bank could help... first you have to press 1 to get a callback because no one is available. Next you wait and speak to someone who has lousy headphones that you can barely hear but they can't help. You get transferred to someone else who has no idea how an iPad app works. You hang up and after much searching, find a download command. Press download and minutes later it still shows Loading but it's taking forever and quite possibly will never happen, so you give up. FYI, a glitch in their system sent me 5 emails saying my statement (for one account) is ready. Months later and app still does nothing but show Loading if I try to see statement.
TeeShirt · 30 Aug 2026
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1/5Yep, More Problems...
So I guess it’s my turn to get slammed by the issues plaguing others. The mobile app won’t let me in 95% of the time because of “my disc being full” (it’s not), or “connectivity issues” (I have none). Then when I try to go on the desktop app, even though it recognizes my user ID and password, it tries to force me to answer a security question. Problem is, the security question it’s asking me is not one of the ones I set up. The desktop app seems to have created it’s own question which I have no idea what the answer is. And I thought it was bad when the app stopped giving me the balance update messages I asked it to do (it stopped doing that about two years ago). This situation is seriously causing me to consider switching to Chase when the Chase across the street from my local NYCB opens. NYCB needs to get it’s act together immediately.
Mr. Gone · 30 Aug 2026
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1/5Laughable & Disappointment
Is there a 0 star rating? Update? Really? If you are updating something, doesn’t that usually mean improvements? Not with this. It was ancient before the update and now is even more archaic. Worst app ever. My balance on the app does not agree with what’s on the website on the same day. How is that even possible if it’s the same systems? Your only saving grace is now you have Zelle. But other banks have had that for years. You are so far behind the times. The other banks will be moving on to bigger and better and NYCB will just be catching up. Another disappointment. As of 12/30 I can’t use the app that I have been using for years. No I didn’t change my password or user id. I logged on through the website and received a text message to my cell phone number that the app says it can’t verify, so how did they send the text?
Flamingo723 · 30 Aug 2026
Privacy & accessibility
App Store
Privacy
- Data Linked to You — Analytics — Diagnostics — Crash Data Developer declared
- Data Linked to You — Analytics — Diagnostics — Other Diagnostic Data Developer declared
- Data Linked to You — Analytics — Diagnostics — Performance Data Developer declared
- Data Linked to You — Analytics — Financial Info — Credit Info Developer declared
- Data Linked to You — Analytics — Financial Info — Other Financial Info Developer declared
- Data Linked to You — Analytics — Financial Info — Payment Info Developer declared
- Data Linked to You — Analytics — Identifiers — Device ID Developer declared
- Data Linked to You — Analytics — Identifiers — User ID Developer declared
- Data Linked to You — Analytics — Location — Coarse Location Developer declared
- Data Linked to You — Analytics — Location — Precise Location Developer declared
- Data Linked to You — Analytics — Purchases — Purchase History Developer declared
- Data Linked to You — Analytics — Usage Data — Advertising Data Developer declared
- Data Linked to You — Analytics — Usage Data — Product Interaction Developer declared
- Data Linked to You — App Functionality — Contact Info — Email Address Developer declared
- Data Linked to You — App Functionality — Contact Info — Name Developer declared
- Data Linked to You — App Functionality — Contacts Developer declared
- Data Linked to You — App Functionality — Diagnostics — Crash Data Developer declared
- Data Linked to You — App Functionality — Diagnostics — Other Diagnostic Data Developer declared
- Data Linked to You — App Functionality — Diagnostics — Performance Data Developer declared
- Data Linked to You — App Functionality — Financial Info — Credit Info Developer declared
- Data Linked to You — App Functionality — Financial Info — Other Financial Info Developer declared
- Data Linked to You — App Functionality — Financial Info — Payment Info Developer declared
- Data Linked to You — App Functionality — Identifiers — Device ID Developer declared
- Data Linked to You — App Functionality — Identifiers — User ID Developer declared
- Data Linked to You — App Functionality — Location — Precise Location Developer declared
- Data Linked to You — App Functionality — Purchases — Purchase History Developer declared
- Data Linked to You — App Functionality — User Content — Customer Support Developer declared
- Data Linked to You — Developer’s Advertising or Marketing — Contact Info — Email Address Developer declared
- Data Linked to You — Developer’s Advertising or Marketing — Contact Info — Name Developer declared
- Data Linked to You — Developer’s Advertising or Marketing — Contact Info — Phone Number Developer declared
- Data Linked to You — Developer’s Advertising or Marketing — Contact Info — Physical Address Developer declared
- Data Linked to You — Developer’s Advertising or Marketing — Financial Info — Credit Info Developer declared
- Data Linked to You — Developer’s Advertising or Marketing — Financial Info — Other Financial Info Developer declared
- Data Linked to You — Developer’s Advertising or Marketing — Financial Info — Payment Info Developer declared
- Data Linked to You — Developer’s Advertising or Marketing — Identifiers — Device ID Developer declared
- Data Linked to You — Developer’s Advertising or Marketing — Identifiers — User ID Developer declared
- Data Linked to You — Developer’s Advertising or Marketing — Location — Coarse Location Developer declared
- Data Linked to You — Developer’s Advertising or Marketing — Location — Precise Location Developer declared
- Data Linked to You — Developer’s Advertising or Marketing — Purchases — Purchase History Developer declared
- Data Linked to You — Developer’s Advertising or Marketing — Usage Data — Advertising Data Developer declared
- Data Linked to You — Developer’s Advertising or Marketing — Usage Data — Product Interaction Developer declared
- Data Linked to You — Product Personalization — Contact Info — Name Developer declared
- Data Linked to You — Product Personalization — Contact Info — Phone Number Developer declared
- Data Linked to You — Product Personalization — Contact Info — Physical Address Developer declared
- Data Linked to You — Product Personalization — Financial Info — Credit Info Developer declared
- Data Linked to You — Product Personalization — Financial Info — Other Financial Info Developer declared
- Data Linked to You — Product Personalization — Financial Info — Payment Info Developer declared
- Data Linked to You — Product Personalization — Identifiers — Device ID Developer declared
- Data Linked to You — Product Personalization — Location — Coarse Location Developer declared
- Data Linked to You — Product Personalization — Location — Precise Location Developer declared
- Data Linked to You — Product Personalization — Purchases — Purchase History Developer declared
- Data Linked to You — Product Personalization — Usage Data — Advertising Data Developer declared
- Data Linked to You — Product Personalization — Usage Data — Product Interaction Developer declared
- Data Linked to You — Contact Info Developer declared
- Data Linked to You — Contacts Developer declared
- Data Linked to You — Diagnostics Developer declared
- Data Linked to You — Financial Info Developer declared
- Data Linked to You — Identifiers Developer declared
- Data Linked to You — Location Developer declared
- Data Linked to You — Purchases Developer declared
- Data Linked to You — Usage Data Developer declared
- Data Linked to You — User Content Developer declared
Accessibility
No accessibility labels collected yet.
Versions
App Store
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20.1.200
We are continually releasing new updates to further improve your mobile banking experience. Our newest release includes important bug fixes. Please be sure to turn on automatic updates to make sure that you are always up to date.
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20.2.60
This version includes feature enhancements, user interface improvements and bug fixes.
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20.2.81
This version includes login enhancements and security updates.
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21.1.30
We are continually releasing new updates to improve your mobile banking experience. Our newest release includes several user experience improvements as well as bug fixes and security enhancements. Please be sure to turn on automatic updates to make sure that your apps are always up to date.
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21.1.50
We are continually releasing new updates to improve your mobile banking experience. Our newest release includes several user experience improvements as well as bug fixes and security enhancements. Please be sure to turn on automatic updates to make sure that your apps are always up to date.
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21.2.40
We are continually releasing new updates to further improve your mobile banking experience. This version includes user interface improvements, security updates and bug fixes. Please be sure to turn on automatic updates to make sure that your app is always up to date.
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21.2.70
Bug fixes
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21.2.85
We are continually releasing new updates to further improve your mobile banking experience. This version includes user interface improvements, security updates and bug fixes. Please be sure to turn on automatic updates to make sure that your app is always up to date.
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21.3.50
We are continually releasing new updates to further improve your mobile banking experience. This version includes user interface improvements, security updates and bug fixes. Please be sure to turn on automatic updates to make sure that your app is always up to date.
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21.3.52
New updates are regularly released to improve your mobile banking experience. Our latest release includes several new and enhanced card management and spend insight features. Select "My Cards" to access these features and learn more about your spending.
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22.1.100
We are continually releasing new updates to further improve your mobile banking experience. This version includes user interface improvements, security updates and bug fixes. Please be sure to turn on automatic updates to make sure that your app is always up to date.
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22.2.200
We are continually releasing new updates to further improve your mobile banking experience. This version includes user interface improvements, security updates and bug fixes. Please be sure to turn on automatic updates to make sure that your app is always up to date.
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22.2.40
Brand new look!
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22.2.80
We are continually releasing new updates to further improve your mobile banking experience. This version includes user interface improvements, security updates and bug fixes. Please be sure to turn on automatic updates to make sure that your app is always up to date.
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23.1.70
We are continually releasing new updates to further improve your mobile banking experience. This version includes user interface improvements, security updates and bug fixes. Please be sure to turn on automatic updates to make sure that your app is always up to date.
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23.2.20
We are continually releasing new updates to further improve your mobile banking experience. This version includes user interface improvements, security updates and bug fixes. Please be sure to turn on automatic updates to make sure that your app is always up to date.
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23.2.22
We are continually releasing new updates to further improve your mobile banking experience. This version includes user interface improvements, security updates and bug fixes. Please be sure to turn on automatic updates to make sure that your app is always up to date.
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23.2.50
We are continually releasing new updates to further improve your mobile banking experience. This version includes user interface improvements, security updates and bug fixes. Please be sure to turn on automatic updates to make sure that your app is always up to date!
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24.1.101
We are continually releasing new updates to further improve your mobile banking experience. This version includes user interface improvements, security updates and bug fixes. Please be sure to turn on automatic updates to make sure that your app is always up to date.
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24.1.102
We are continually releasing new updates to further improve your mobile banking experience. This version includes user interface improvements, security updates and bug fixes. Please be sure to turn on automatic updates to make sure that your app is always up to date.
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24.2.60
We are continually releasing new updates to further improve your mobile banking experience. This version includes user interface improvements, security updates and bug fixes. Please be sure to turn on automatic updates to make sure that your app is always up to date.
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25.1.32
We are continually releasing new updates to further improve your mobile banking experience. This version includes user interface improvements, security updates and bug fixes. Please be sure to turn on automatic updates to make sure that your app is always up to date.
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25.1.70
We are continually releasing new updates to further improve your mobile banking experience. This version includes user interface improvements, security updates and bug fixes. Please be sure to turn on automatic updates to make sure that your app is always up to date.
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25.2.100
We are continually releasing new updates to further improve your mobile banking experience. This version includes user interface improvements, security updates and bug fixes. Please be sure to turn on automatic updates to make sure that your app is always up to date.
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26.1.30
· 8 Jul 2026
We are continually releasing new updates to further improve your mobile banking experience. This version includes user interface improvements, security updates and bug fixes. Please be sure to turn on automatic updates to make sure that your app is always up to date.
Alternatives
- Lakeview Mortgage — Same category + similar ratings
- Flagstar Private Mobile Bkg — Same category + similar ratings
- Citizens Bank Mobile Banking — Same category + similar ratings
- KeyBank Mobile Banking — Same category + similar ratings
Availability by market
- US
Data quality & evidence
- Page completeness
- Live store listing
- Last verified
- 30 Aug 2026
- Sources
- App Store
- Independent summary has not been published yet.